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Mastering Active Listening
Rating: 4.5 out of 5(2,996 ratings)
5,524 students

Mastering Active Listening

Future Skills Series. Be a standout professional!
Created byPilar Sanchez Albaladejo, Simone Schneider
Last updated 1/2025
English

What you'll learn

  • What active listening is and the benefits of applying it.
  • The 3 levels of listening: internal, factual (or critical) and active (or empathetic).
  • The difference between listening and hearing.
  • How to get out of “autopilot”.
  • Recognizing the difference between facts and opinions.
  • How to develop critical thinking.
  • The 4 elements of active listening.
  • How to apply active listening in your personal and professional life.

Course content

7 sections • 49 lectures • 2h 34m total length

  • Opening2:54
  • What is Active Listening?3:55

    Define active listening and its key characteristics, from Carl Rogers and Richard Farson's 1950 concept to workplace practice. Learn to pause distractions, seek understanding, and respond with empathy in dialogue.

  • Benefits of Active Listening2:39

    Active listening boosts trust and reduces conflicts by fostering understanding and clear communication. It promotes teamwork, safety, and empathy, and highlights traits like focus, open-mindedness, curiosity, and being nonjudgmental.

  • Some tips to put into practice now!5:36

    Practice active listening now by eliminating distractions, training the mind, and staying genuinely interested; listen deeply, suspend judgments, ask questions, show empathy, and offer constructive feedback.

  • The Three Levels of Listening2:09
  • Let's Practice!0:35

Requirements

  • No prerequisites

Description

Have you ever wondered why some people seem to have a natural gift for connecting with others? What if I told you that this 'gift' can be learned and perfected?

The key to this connection is Active Listening - the art of listening, understanding and responding effectively to what someone is communicating.

This is a fundamental skill in communication and brings several advantages in both professional and personal contexts, such as:

  • Improves relationships: Active listening can significantly improve relationships. When you show that you are genuinely interested in and understand what the other person is communicating, you show respect and appreciation for them, strengthening the connection between you.

  • Prevents misunderstandings: Active listening can also prevent misunderstandings. By paraphrasing and confirming what you have heard, you ensure that you have understood the message correctly, avoiding confusion.

  • Promotes learning: Active listening promotes learning, as it allows you to absorb more information and better understand other people's points of view and experiences.

  • Helps solve problems: When solving problems or conflicts, active listening is a valuable tool. It allows you to fully understand the problem before suggesting solutions, thus increasing the effectiveness of your response.

  • Improves negotiating skills: Active listening is an essential skill for effective negotiations. It allows you to fully understand the other party's position, helping you to formulate answers and proposals that meet the needs of both sides.

  • Improves professional performance: In work environments, active listening can improve productivity and efficiency by enabling a better understanding of tasks and expectations and promoting a more collaborative and respectful working environment.

In short, active listening is a valuable skill that can improve all aspects of human communication and interaction.

So, whether you're a team leader looking to connect better with your team members, a sales professional trying to better understand your customers' needs, or simply someone who wants to improve their communication skills, this course is right for you.

Who this course is for:

  • You, who want to improve your communication skills.
  • Team leaders looking to connect better with their team members.
  • Sales professionals trying to better understand their customers' needs.

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