Masterclass in Practical Decision Making

Name: Masterclass in Practical Decision Making
Rating: 4.5 (16 reviews)

Enhance your decision-making skills with our Masterclass in Practical Decision Making, led by Dr. Gary Klein.

Created byShadowBox Training

Last updated 1/2025

English

English [Auto],

What you'll learn

Make more effective and efficient decisions in complex situations under uncertainty and with incomplete information.
Improve critical cognitive skills such as sensemaking, adapting, managing tradeoffs and competing demands, and developing richer mental models.
Identify and manage project risks using the popular Pre-mortem technique.
Learn cognitive interviewing techniques to better understand how others make decisions.

Course content

10 sections • 15 lectures • 1h 22m total length

Welcome5:11
Apply research-informed strategies developed by Dr. Gary Klein to boost the power of your intuition, make faster decisions, and lead more effective projects.

Decision Making Under Uncertainty Part I5:06
Do you find yourself struggling to make decisions without gathering all of the data you can get your hands on? In part one of this two-part lesson, learn how to make confident decisions despite uncertainty and avoid falling prey to the data-gathering trap.
Lecture 5 Comprehension Question
Decision Making Under Uncertainty Part II5:35
Have you ever been fixated on an idea and ignored any evidence that didn’t support your idea? In part two of this two-part lesson, develop a better appreciation for anomalies and learn how to identify and use them to support your decision making.
Lecture 6 Comprehension Question

Pre-mortem Method for Risk Analysis Part I5:59
In part one of this two-part lesson, master Dr. Klein’s Pre-Mortem method for risk analysis, endorsed by Nobel Prize winners Daniel Kahneman and Richard Thaler. Give everyone on your team a voice in identifying potential problems or weak spots in your project plan before even getting started.
Lecture 7 Comprehension Question
Pre-mortem Method for Risk Analysis Part II6:25
In part two of this two-part lesson, learn how not to run a Pre-mortem by avoiding six common mistakes often made by novice facilitators.
Lecture 8 Comprehension Question

Identifying the Experts5:10
Dr. Klein shares expert advice for identifying the real experts; outlining unique criteria for identifying the experts beyond relying on criteria like years of experience or credentials.
Lecture 9 Comprehension Question
Getting the Most From the Experts5:21
Develop important skills to effectively interact with experts. Incorporate specific probes to leverage their expertise and learn from and collaborate with them in ways that meet your needs.
Lecture 10 Comprehension Question

Just-In-Time Team Calibration6:12
Explore a novel tool to quickly assess and recalibrate your team. Tailor this tool to suit your own team’s needs and begin incorporating today.
Lecture 11 Comprehension Quiz
Six Levers for Boosting Team Performance5:38
Effectively motivate your team by understanding the strengths and weaknesses of six common performance boosting strategies.
Lecture 12 Comprehension Question

How Do Customers Make Decisions?5:39
How can we actually know what customers are thinking? Learn why relying solely on large data may not capture the whole story.
Lecture 13 Comprehension Question
How to Get Inside Customers' Heads5:39
Incorporate cognitive interviewing techniques to supplement your data-gathering and get more substantial insights into customers’ decision making.
Lecture 14 Comprehension Question

Requirements

No prior experience needed. Dr. Gary Klein will teach you all you need to know to improve your decision maker.

Description

The ability to make effective decisions is a very important skill to have. We are often forced to make tough decisions with incomplete information, under time constraints, and in high-stakes and high-stress situations. In this course, cognitive psychologist Dr. Gary Klein shares practical tips and guidance to improve your decision-making. This course has been developed based on Dr. Klein’s decades of decision-making research conducted in real-world settings.

After completing the course, you will learn crucial skills such as how to break free from indecision, determining when to trust your intuition, using risk analysis techniques like the Pre-mortem and the Success Scan, calibrating your team to improve team performance, and learning from experts how to better understand your customers’ decisions. You will also gain insights into how experienced professionals make split-second decisions and how you can develop similar skills.

By applying these strategies, you can avoid common decision-making pitfalls, reduce uncertainty, and increase your confidence in high-pressure situations. Whether you are a leader, manager, or professional looking to sharpen your critical thinking, this course provides practical tools that you can immediately apply to real-world challenges. Join us today and take the first step toward becoming a more effective and confident decision-maker!

Who this course is for:

Business managers looking to improve decision-making and expedite their growth and expertise.

Masterclass in Practical Decision Making

What you'll learn

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Course content

Introduction1 lecture • 5min

The Zone of Indifference1 lecture • 4min

Becoming a Better Decision Maker1 lecture • 6min

When to Trust Your Intuition1 lecture • 6min

Decision Making Under Uncertainty2 lectures • 11min

Pre-mortem Method for Risk Analysis2 lectures • 12min

Working with Experts2 lectures • 11min

Team Performance2 lectures • 12min

Customer Decision Making2 lectures • 11min

The Success Scan1 lecture • 5min

Requirements

Description

Who this course is for: