Master People skills: Connect, Build Trust and Read People

Develop deep people skills by strengthening emotional intelligence to connect, build trust, and read others. This course centers on a foundations-first approach with practical worksheets to apply what you learn.

Explore the five components of emotional intelligence: self-awareness, self-regulation, empathy, motivation, and social skills, and learn to apply them to build lasting connections and improve professional and personal success.

This module builds on emotional intelligence to guide you through 11 days of daily, real-life people skills strategies, with a structured commitment to apply self-awareness, self-regulation, empathy, and social skills.

master a two-step formula to make others feel important by observing genuinely and appreciating specific qualities, strengthening communication and relationships.

Master the connecting factor with a genuine smile that boosts trust and communication. Learn to make others feel unique by appreciating their qualities and asking, 'How are you?'

Build rapport effectively by focusing fully on the conversation, eliminating external and mental distractions, and using open-ended questions to engage and connect with others.

Use their name in conversation and spell it correctly to make them feel special. Use the parroting technique by repeating three words from what they say to invite elaboration.

Find common ground by discussing shared interests to spark engaging conversations and build trust; apply the great point technique by indirectly complimenting your manager in group discussions.

Learn to connect, build trust, and read others by respecting opinions, practicing active listening, and giving thoughtful feedback for stronger relationships.

Learn to read body language and adapt your communication by recognizing visual, auditory, and kinesthetic personalities, boosting connection and trust in conversations.

Read others' minds by interpreting body language, from eye gaze and blinking to smiles, hand gestures, and posture; match and mirror cues to build rapport and signal openness.

Master people skills with a five step system to handle difficult individuals, including knowing their intention, staying calm, deciding whether to ignore, building rapport, and taking a stand.

Discover two core practices to boost people skills: travel solo to build confidence and cross-cultural connection, and practice self and other acceptance to communicate openly.

Develop your people skills by applying strategies to interact with others, build strong connections, read body language, and understand the three types of personality and emotional quotient.