Teach on Udemy

Turn what you know into an opportunity and reach millions around the world.

Learn More

Your cart is empty.

Keep shopping

Master in Healthcare Rev Cycle Management (RCM)

Name: Master in Healthcare Rev Cycle Management (RCM)
Rating: 4.5 (119 reviews)

Global /US medical billing and coding, prior authorization, credentialing, Bill Payments and Medicare best practices

Created byArun Singhal B-Tech, MBA (IIM-B),Unilever, J&J, Danone, IIMU, Cello

Last updated 5/2026

English

What you'll learn

What is Revenue Cycle Management (RCM)?
Case Studies of Revenue Cycle Management (RCM) Excellence
Revenue Cycle Management (RCM) Excellence Success Factors
How can you implement Revenue Cycle Management (RCM) Excellence
Setting Clear Goals and Metrics
Leverage Technology for Automation & Efficiency
Standardize and Streamline Front-End Processes
Develop a Robust Denial Management Process
Enhance Patient Financial Experience
Monitor Key Performance Indicators
Foster Cross-Departmental Collaboration
Adopt Lean and Six Sigma Methodologies
Ensure Regulatory Compliance and Risk Management
Adapt to Changing Payment Models
Measure and Communicate Success

Course content

18 sections • 56 lectures • 8h 36m total length

Introduction5:55
Introduction to instructor and course
Introduction Case Study16:39
At the end of this course, you would have learnt the following
A Case Study of becoming an excellent Health Care Revenue Cycle Management (RCM) Professional

Overview I- What is Revenue Cycle Management (RCM)4:57
At the end of this lecture, you will learn the following
•What is Revenue Cycle Management (RCM)
Overview I
Overview II- What is Excellence in RCM?11:47
At the end of this lecture, you will learn the following
•What is Excellence in RCM?
Overview II
Who are the health care organizations who excel in Revenue cycle management?4:59
At the end of this lecture, you will learn the following
•Who are the health care organizations who excel in Revenue cycle management?
Overview III

Case Studies in Excellence I- Mayo Clinic7:06
At the end of this lecture, you will learn the following Case Studies
•Mayo Clinic
Case Studies in Excellence I
Case Studies in Excellence II- Cleveland Clinic9:46
At the end of this lecture, you will learn the following Case Studies
•Cleveland Clinic
Case Studies in Excellence II
Case Studies in Excellence III- Geisinger Health System9:49
At the end of this lecture, you will learn the following Case Studies
•Geisinger Health System
Case Studies in Excellence III

RCM Excellence Success Factors I- Overview7:40
At the end of this lecture, you will learn the following Case Studies
•What does it take to become excellent in Revenue Cycle Management?
RCM Excellence Success Factors I
Key steps to becoming excellent in RCM5:20
At the end of this lecture, you will learn the following
Key steps to becoming excellent in RCM
•Focus on Patient-Centered Practices
•Build a Proactive Denial Management Strategy
RCM Excellence Success Factors II
Key steps to becoming excellent in RCM •Optimize Front-End Processes4:01
At the end of this lecture, you will learn the following
Key steps to becoming excellent in RCM
•Optimize Front-End Processes
RCM Excellence Success Factors III
Key steps to becoming excellent in RCM •Develop Strong Denial Management6:34
At the end of this lecture, you will learn the following
Key steps to becoming excellent in RCM
•Develop Strong Denial Management and Follow-Up Procedures
RCM Excellence Success Factors IV
Key steps to becoming excellent in RCM •Measure and Monitor KPIs4:40
At the end of this lecture, you will learn the following
Key steps to becoming excellent in RCM
•Measure and Monitor Key Performance Indicators (KPIs)
RCM Excellence Success Factors V
Key steps to becoming excellent in RCM •Leverage Data Analytics for CI4:04
At the end of this lecture, you will learn the following
Key steps to becoming excellent in RCM
•Leverage Data Analytics for Continuous Improvement
RCM Excellence Success Factors VI
Key steps to becoming excellent in RCM •Maintain Compliance with Regulations4:47
At the end of this lecture, you will learn the following
Key steps to becoming excellent in RCM
•Maintain Compliance with Regulations
RCM Excellence Success Factors VII
Key steps to becoming excellent in RCM •Foster a Culture of Continuous Improvem4:51
At the end of this lecture, you will learn the following
Key steps to becoming excellent in RCM
•Foster a Culture of Continuous Improvement
RCM Excellence Success Factors VIII
Key Factors to becoming excellent in RCM •Engage Leadership and Collaboration5:17
At the end of this lecture, you will learn the following
Key Factors to becoming excellent in RCM
•Engage Leadership and Collaboration
RCM Excellence Success Factors IX
Key Factors in becoming excellent in RCM •Adapt to Evolving Payment Models7:34
At the end of this lecture, you will learn the following
Key Factors in becoming excellent in RCM
•Adapt to Evolving Payment Models
RCM Excellence Success Factors X
RCM Excellence Success Factors Case Study10:13
A case study of becoming excellent in RCM in healthcare industry

RCM Excellence Implementation I- Conducting a Comprehensive Assessment6:11
At the end of this lecture, you will learn the following
How to implement Revenue Cycle Management (RCM) Excellence?
•How to conduct a Comprehensive Assessment?
RCM Excellence Implementation I
RCM Excellence Implementation II- Evaluate Current Processes11:24
At the end of this lecture, you will learn the following
How to conduct a Comprehensive Assessment?
•Evaluate Current Processes
RCM Excellence Implementation II- Evaluate Current Processes
RCM Excellence Implementation III- Industry Benchmarking11:33
At the end of this lecture, you will learn the following
How to conduct a Comprehensive Assessment?
•Benchmark Against Industry Standards
RCM Excellence Implementation III
RCM Excellence Implementation IV- Engage Stakeholders10:15
At the end of this lecture, you will learn the following
How to conduct a Comprehensive Assessment?
•Engage Stakeholders
Engage Stakeholders
Conducting a Comprehensive Assessment Case Study11:08
A case study of conducting a Comprehensive Assessment for RCM Excellence Implementation

Set Clear Goals and Metrics I- Define Success Metrics13:57
At the end of this lecture, you will learn the following
Set Clear Goals and Metrics
•Define Success Metrics
Set Clear Goals and Metrics I
Set Clear Goals and Metrics II- Align with Organizational Goals10:58
At the end of this lecture, you will learn the following
Set Clear Goals and Metrics
•Align with Organizational Goals
Set Clear Goals and Metrics II
How to define both short-term quick wins and long-term goals?11:09
At the end of this lecture, you will learn the following
Set Clear Goals and Metrics
•How to define both short-term quick wins and long-term goals?
Set Clear Goals and Metrics III

Leverage Technology for Automation & Efficiency I- How to implement RCM Software9:45
At the end of this lecture, you will learn the following
Leverage Technology for Automation and Efficiency
•How to implement RCM Software?
Leverage Technology for Automation & Efficiency I- How to implement RCM Software
Leverage Technology for Automation & Efficiency II-Use Artificial Intelligence11:23
At the end of this lecture, you will learn the following
Leverage Technology for Automation and Efficiency
•Use Artificial Intelligence (AI) and Machine Learning
Leverage Technology for Automation & Efficiency II
Leverage Technology for Automation & Efficiency III- Predictive Analytics9:09
At the end of this lecture, you will learn the following
Leverage Technology for Automation and Efficiency
•Deploy Predictive Analytics
Leverage Technology for Automation & Efficiency III

Standardize and Streamline Front-End Processes I-Accurate Patient Registration11:32
At the end of this lecture, you will learn the following
Standardize and Streamline Front-End Processes
•Ensure Accurate Patient Registration
Standardize and Streamline Front-End Processes I
Pre-Authorization and Eligibility Verification10:44
At the end of this lecture, you will learn the following
Standardize and Streamline Front-End Processes
•Pre-Authorization and Eligibility Verification
Standardize and Streamline Front-End Processes II
Provide Cost Estimates Upfront10:12
At the end of this lecture, you will learn the following
Standardize and Streamline Front-End Processes
•Provide Cost Estimates Upfront
Standardize and Streamline Front-End Processes III

Develop a Robust Denial Management Process I-Proactive Denial Prevention8:44
At the end of this lecture, you will learn the following
Develop a Robust Denial Management Process
•Proactive Denial Prevention
Develop a Robust Denial Management Process I
Develop a Robust Denial Management Process II- Automate Denial Tracking9:53
At the end of this lecture, you will learn the following
Develop a Robust Denial Management Process
•Automate Denial Tracking
Develop a Robust Denial Management Process II
Develop a Robust Denial Management Process III- Efficient Denial Resolution9:02
At the end of this lecture, you will learn the following
Develop a Robust Denial Management Process
Efficient Denial Resolution
Develop a Robust Denial Management Process III

Enhance Patient Financial Experience I- Improve Billing Transparency10:16
At the end of this lecture, you will learn the following
Enhance Patient Financial Experience
•Improve Billing Transparency
Enhance Patient Financial Experience I
Enhance Patient Financial Experience •Offer Flexible Payment Options9:06
At the end of this lecture, you will learn the following
Enhance Patient Financial Experience
•Offer Flexible Payment Options
Enhance Patient Financial Experience II
Enhance Patient Financial Experience III- Patient Education and Engagement10:16
At the end of this lecture, you will learn the following
Enhance Patient Financial Experience
•Patient Education and Engagement
Enhance Patient Financial Experience III

Requirements

Willing to spend 8 hours in learning about RCM Excellence

Description

Are you a Practicing or Aspiring Healthcare Management Professional? And want to learn how to become excellent in Revenue Cycle Management?

Take a look at this course where you will

Not only get deep understanding of the RCM Processes comprehensively with practical approach, seamlessly integrating theory and practice but also
Learn about best practices from Best Healthcare organizations in the world like Mayo, Cleveland and Geisinger
Learn how to set your RCM Processes excellently
Preview many lectures for free to see the content for yourself

My exposure to RCM Excellence started with learning about Process Excellence and driving it as the Operations Director in Johnson & Johnson in the period 1998-2001. The application of Process Excellence to health care industry started happening in 2007 when I started my own consultancy and I had opportunity to work with some clients about their Revenue Cycle Management

As the developments kept happening in the technologies for Excellence in Revenue Cycle Management, I kept myself updated about the best practices in these areas over the years since then

I bring in this course my learnings from this journey and share with you how can you also get deep understanding of the RCM Processes comprehensively with practical approach, seamlessly integrating theory and practice but also learn about best practices from Best Healthcare organizations in the world like Mayo, Cleveland and Geisinger and Learn how to set you RCM Processes excellently

Please see below what are the students of this course saying about it

"Excellent"

"This was a game changer for your career"

"Its very helpful for RCM professional candidates"

"He explains so well, and it is very easy to understand"

"Good. The lecturer discussed the topic in a way that is easy to digest and he seems very skilled in this area."

Preview for yourself many lectures free. If you like the content, enroll for the course, enjoy and skill yourself to become Master in Revenue Cycle Management (RCM)! If don't like the content, please message about how can we modify it to meet your expectations.

This Course is Part of a Structured Learning Path

Learning Path: Sales and Customer Management Path (Starter → Builder → Advanced)

This course is your ADVANCED step.

Next Recommended Courses

After completing this course, continue your growth with:

B2B Sales and Business Development (Starter)

Sales Management (Builder)

AI for CRM (Advanced)

Who this course is for:

Practicing Healthcare Management Professionals
Aspiring Healthcare Management Professionals

Master in Healthcare Rev Cycle Management (RCM)

What you'll learn

Explore related topics

Course content

Introduction2 lectures • 23min

Overview3 lectures • 22min

Case Studies in Excellence3 lectures • 27min

RCM Excellence Success Factors11 lectures • 1hr 5min

RCM Excellence Implementation5 lectures • 51min

Set Clear Goals and Metrics3 lectures • 36min

Leverage Technology for Automation & Efficiency3 lectures • 30min

Standardize and Streamline Front-End Processes3 lectures • 32min

Develop a Robust Denial Management Process3 lectures • 28min

Enhance Patient Financial Experience3 lectures • 30min

Requirements

Description

Who this course is for: