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Master Active Listening: Professional Communication Skills

Name: Master Active Listening: Professional Communication Skills
Rating: 4.3 (13 reviews)

Improve trust and collaboration through effective listening strategies

Created byJulie Blint, Persefone Coaching

Last updated 9/2025

English

What you'll learn

Benefits of Active Listening: Understand how active listening enhances trust, strengthens relationships, reduces misunderstandings, and promotes collaboration.
Techniques to Enhance Listening and Promote Understanding: Learn practical techniques like paraphrasing, asking open-ended questions, and using nonverbal cues
Key Strategies for Encouraging Mutual Understanding: Discover strategies to identify common goals, clarify points, and constructive feedback
Case Studies Illustrating Active Listening: Analyse real-world case studies that demonstrate the impact of active listening in resolving conflicts and improving
Communicating with non-native speakers
Understanding Non-native speakers
Strategies for online communication with native and non-native speakers
The Role of technology on listening
Using AI to improve your active listening skills

Course content

14 sections • 16 lectures • 2h 8m total length

Introduction2:35
Here are some benefits of active listening:
1. Improved Understanding: Active listening enhances comprehension of the speaker’s message, leading to fewer misunderstandings and clearer communication.
2. Stronger Relationships: By showing genuine interest and empathy, active listening fosters trust and strengthens interpersonal relationships, both personally and professionally.
3. Enhanced Problem-Solving: It allows for a deeper exploration of issues, leading to more effective solutions as all perspectives are fully considered.
4. Increased Engagement: Active listening encourages participation and engagement from all parties, making discussions more dynamic and collaborative.
5. Better Conflict Resolution: It helps de-escalate tensions by allowing individuals to feel heard and validated, facilitating smoother conflict resolution.
6. Higher Retention of Information: By focusing intently on the speaker, listeners are more likely to remember key details, improving knowledge retention.
7. Personal Growth: Active listening can lead to greater self-awareness and empathy, fostering personal development and emotional intelligence.
8. Effective Feedback: It enables more constructive feedback, as the listener can better understand the context and nuances of what’s being said.

Eliminate Distractions and Focus on the Conversation3:35
After watching the lecture on eliminating distractions and focusing on the conversation, you will learn:

1. The Importance of Presence: Understand why being fully present in conversations enhances communication and relationship-building.
2. Techniques for Minimising Distractions: Discover practical strategies to reduce external and internal distractions, enabling clearer focus during discussions.
3. Active Listening Skills: Learn how to improve your active listening abilities, ensuring you capture the speaker’s message effectively.
4. Enhanced Communication Outcomes: Explore how focused conversations lead to better understanding, reduced misunderstandings, and more productive dialogues.

By the end of the lecture, you’ll have the tools to engage more meaningfully in conversations, enhancing both your personal and professional interactions.

Repeat back what you heard in your own words to confirm understanding11:53
After watching the lecture on paraphrasing in active listening, you will learn how to effectively restate what others say to enhance understanding and communication. You will discover techniques to reflect the speaker’s message, clarify any ambiguities, and encourage deeper dialogue. This lecture will equip you with the skills to build rapport, reduce miscommunication, and demonstrate genuine engagement in conversations. Ultimately, you’ll gain the ability to foster more meaningful interactions by ensuring that others feel heard and valued.

Clarification and Confirmation4:20
After watching the lecture on paraphrasing in active listening, you will learn how to effectively restate what others say to enhance understanding and communication. You will discover techniques to reflect the speaker’s message, clarify any ambiguities, and encourage deeper dialogue. This lecture will equip you with the skills to build rapport, reduce miscommunication, and demonstrate genuine engagement in conversations. Ultimately, you’ll gain the ability to foster more meaningful interactions by ensuring that others feel heard and valued.

Demonstrating Interest and Understanding with Empathy12:48
After watching the lecture on demonstrating interest and understanding with empathy, you will learn how to effectively convey empathy in your conversations. You’ll discover techniques for showing genuine interest in others’ feelings and perspectives, fostering trust and rapport. The lecture will highlight the importance of using empathetic language and asking thoughtful questions, enabling you to create a more supportive and understanding environment. By applying these skills, you’ll enhance your ability to connect with others on a deeper level, making your interactions more meaningful and impactful.

Use Non-Verbal/Short Verbal Cues to Demonstrate Active Listening11:02
After watching the lecture on demonstrating interest and understanding with empathy, you’ll learn how to use verbal affirmations and short verbal cues like “I understand” and “That sounds challenging” to convey empathy and engagement during conversations. Additionally, you’ll explore the importance of non-verbal cues, which enhance your ability to connect with others and foster open communication.

Key Strategies for Active Listening19:04
n this lecture, you’ll discover essential strategies for enhancing your active listening skills. You’ll learn how to effectively seek clarification to ensure understanding, provide constructive feedback that fosters open communication, and respond patiently and thoughtfully without jumping to solutions. Additionally, you’ll explore the importance of finding common ground in conversations, which can help build rapport and understanding. By the end of this session, you’ll be equipped with practical strategies to improve your interactions and deepen your connections with others.

1-2-3 Listening6:43
In this lecture, you’ll explore the three levels of listening:

1. Internal Listening: Understand how to tune into your own thoughts and feelings while engaging in conversation.
2. Focused Listening: Discover techniques to concentrate fully on the speaker, setting aside distractions and preconceived notions.
3. Global Listening: Learn to observe the bigger picture, including non-verbal cues and the emotional context of the conversation.

By mastering these levels, you’ll enhance your ability to connect with others and foster meaningful communication.

How to communicate better Internationally6:52
In this lecture, you’ll learn how to effectively listen to and understand non-native speakers by:

1. Adapting Your Listening Approach: Discover techniques for being patient and attentive to different speech patterns and accents.
2. Clarifying Meaning: Learn how to ask thoughtful questions to clarify misunderstandings and ensure comprehension.
3. Encouraging Expression: Understand the importance of creating a supportive environment that encourages non-native speakers to express themselves without hesitation.
4. Recognising Contextual Cues: Explore how to interpret context and intent beyond language barriers, improving overall communication.

By developing these skills, you’ll enhance your ability to engage with non-native speakers and foster more inclusive conversations.
Strategies for When You Don't Understand Non-Native Speakers10:33

Techniques to Listen Better Online4:16
In this lecture, you’ll explore the role of technology in enhancing understanding for non-native speakers by:

1. Utilising Language Tools: Discover various language translation apps and tools that facilitate real-time communication and comprehension.
2. Enhancing Accessibility: Learn how technology can bridge language gaps through subtitling, closed captions, and visual aids, making information more accessible.
3. Facilitating Chat and Messaging: Understand how chat applications and messaging platforms enable ongoing, informal communication, allowing for clarification and engagement in a comfortable environment.

By integrating technology into your communication practices, as a native or non-native speaker you’ll be better equipped to engage effectively and inclusively.
Strategies for Online Communication with Non-Native Speakers5:17

Requirements

At least an upper-intermediate (B2) level of English

Description

Most workplace problems come from poor listening. Misunderstandings, conflicts, and disengaged teams often trace back to people not truly hearing one another. This active listening training shows you how to listen with focus, adapt to different speakers, and create stronger professional relationships. By mastering these communication skills, you will improve communication results, resolve conflicts more effectively, and strengthen your leadership presence.

What you'll learn in this active listening course:

Benefits of Active Listening: Understand how focused listening builds trust, reduces miscommunication, and improves team collaboration across the workplace.

Practical Listening Techniques: Learn paraphrasing, reflective responses, open-ended questions, and nonverbal communication signals that demonstrate attention and empathy.

Conflict Resolution Strategies: Discover how to identify shared goals, manage emotions, and create psychological safety for open dialogue.

Workplace Case Studies: Analyse real examples where active listening skills improved team performance, reduced conflict, and strengthened workplace relationships.

Why is this course different?

Cross-Cultural Communication Skills: Learn how to adapt listening strategies for international colleagues and non-native speakers, ensuring clarity and respect in diverse teams.

Remote Work and Online Meetings: Develop strategies to stay attentive and engaged in virtual environments where nonverbal cues are limited and distractions are common.

AI-Powered Practice: Explore how to use ChatGPT and similar AI tools for real-time practice, giving you opportunities to rehearse conversations and sharpen your listening skills.

How this training helps you:

This course combines theory with hands-on exercises. You'll practise listening in realistic workplace scenarios, from performance reviews to team meetings, and receive structured activities to apply the techniques immediately. By the end, you will:

Strengthen professional relationships through deeper understanding
Communicate more clearly with colleagues and clients
Handle difficult conversations with greater confidence
Increase your effectiveness as a leader, manager, or team member

Who this course is for:

Managers and Team Leaders: Leaders wanting to enhance their listening skills to create a supportive and productive team atmosphere.
Counsellors and Coaches: Supportive roles needing to master active listening to provide effective guidance and support.
Human Resources Personnel: HR professionals looking to refine listening techniques to better understand employee concerns.
Sales and Customer Service Representatives: Those interacting with clients, where effective listening is key to understanding needs and building relationships.
Educators and Trainers: Teachers and trainers aiming to improve their listening skills for better engagement with students or trainees.
Individuals Seeking Personal Development: Anyone wanting to improve interpersonal skills and emotional intelligence for growth.
People Working in International/Multicultural Environments: Those working with native-and non-native speakers

Master Active Listening: Professional Communication Skills

What you'll learn

Explore related topics

Course content

Introduction1 lecture • 3min

Avoiding Distractions1 lecture • 4min

Paraphrasing1 lecture • 12min

Asking for Clarification1 lecture • 4min

Empathy1 lecture • 13min

Non-Verbal and Short Verbal Cues1 lecture • 11min

Key Strategies1 lecture • 19min

The 3 levels of Listening1 lecture • 7min

Listening to and Understanding Non-Native Speakers of English2 lectures • 17min

The Role of Technology2 lectures • 10min

Requirements

Description

Who this course is for: