
In this lecture you take one course or group you run, lay it out in five steps, add how long a learner works and how long they wait for a human answer, and find the single silence that costs you the most people.
This course is built from six disciplines: engagement, motivation, online learning, learner experience, feedback and mentoring.
The map of the course
A dictionary for reading a lecture written for the workplace as learner work
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Learner Drop-Off Map and fill it in for one group you are running now.
Tools in this lecture
Files to download (1)
What engagement actually is
Why it is not satisfaction, not loyalty and not motivation
The measurement methodologies that exist, and the Gallup Q12
How to administer the instrument, and what to do with the results
Tools in this lecture
Ready to use on the slides (3)
Models and methods explained (3)
Taking apart the twelve elements of engagement individually
Planning an action against each one
Handing specific elements to specific people
Tools in this lecture
Ready to use on the slides (13)
Services and apps shown in this lecture (9)
Models and methods explained (6)
How to run the first measurement
The tools available
Preparing before you ask anybody anything
Tools in this lecture
Ready to use on the slides (6)
Services and apps shown in this lecture (3)
Models and methods explained (2)
The main differences from the first generation
How to prepare for it
The second-generation toolkit
Launching it in practice
Tools in this lecture
Ready to use on the slides (2)
Services and apps shown in this lecture (5)
Models and methods explained (3)
An overview of the third generation
The tools that come with it
Experience as the next step after engagement
How to prepare for it now
Tools in this lecture
Ready to use on the slides (3)
Models and methods explained (4)
Training the people responsible for a group
Giving them feedback on how they are doing
Working alongside them rather than reporting on them
Tools in this lecture
Ready to use on the slides (6)
Who owns engagement, and who only reports on it
How the person leading a group has to change what they do
What makes a one-to-one conversation effective rather than routine
Tools in this lecture
Ready to use on the slides (5)
The elements a high-engagement culture is made of
Self-managing organisations and holacracy
Objectives and key results
Radical candour, and working as a group
Tools in this lecture
Ready to use on the slides (4)
Models and methods explained (8)
What a motive is
The reasons people give, and the reasons that operate
How to measure motivation rather than guess at it
Tools in this lecture
Ready to use on the slides (1)
Services and apps shown in this lecture (1)
Models and methods explained (3)
How motivation changes what people produce
A different way of looking at effectiveness
Where the link breaks down
Tools in this lecture
Ready to use on the slides (1)
Models and methods explained (3)
How an ordinary culture works on people
What actively obstructs motivation
How Google and Netflix approach it
What influences motivation at the level of the whole group
Tools in this lecture
Ready to use on the slides (1)
Models and methods explained (4)
The link between internal loyalty and customer loyalty
How loyalty gets measured
The factors that strengthen it
Self-managing organisations, and why loyalty runs high in them
Tools in this lecture
Ready to use on the slides (4)
Models and methods explained (1)
What the Gallup research found
The twelve motivating factors
How to raise engagement using them
Tools in this lecture
Ready to use on the slides (10)
Models and methods explained (3)
Motivation 1.0, 2.0 and 3.0
Template work against work that needs thinking
Why the carrot and the stick actively damage the second kind
The three elements that replace them
Tools in this lecture
Ready to use on the slides (3)
Models and methods explained (4)
What separates online formats from traditional ones
Learning theory, and how adults take in information
The principles that make material stick
How a full programme gets built
Tools in this lecture
Ready to use on the slides (2)
Models and methods explained (11)
Working principles for the technology
The toolkit you actually need
Choosing technology you will not regret
What makes preparation move faster
Tools in this lecture
Ready to use on the slides (1)
Services and apps shown in this lecture (8)
Choosing a topic and shaping a programme
Sources of material, questions and assignments
Intensive design, and the practices that raise usefulness
Developing your own expertise alongside the course
Tools in this lecture
Ready to use on the slides (9)
Services and apps shown in this lecture (2)
Models and methods explained (2)
How to behave on camera, and how to work an audience
Stages of the participant life cycle, and how you behave in each
Preparation, launch and the opening session
Starting the discussion rather than waiting for it
Tools in this lecture
Ready to use on the slides (9)
Models and methods explained (2)
Tracking what landed
Teaching application rather than recall
Feedback, cases and reflection
Closing and debriefing
Tools in this lecture
Ready to use on the slides (10)
Models and methods explained (1)
Managing the programme once it is live
Progress monitoring, and how to challenge participants
Checking the work that comes back
What makes a course genuinely useful rather than merely finished
Tools in this lecture
Ready to use on the slides (6)
Models and methods explained (11)
The three environments that shape somebody's experience
Building the journey map
Auditing the experience with a questionnaire
Tools in this lecture
Ready to use on the slides (4)
Models and methods explained (1)
Getting to know you through the site
The application process itself
The selection experience, and how it reads from the outside
Discussing terms, and how the decision actually gets made
Tools in this lecture
Ready to use on the slides (11)
Communication before anything starts
Preparation in advance, so day one is not administration
The first day
The settling-in process
Tools in this lecture
Ready to use on the slides (5)
Models and methods explained (2)
Working with whoever is responsible for the person
Assessing progress and discussing it
Recognition of achievement, communication and collaboration
Development, and what it costs to provide
Tools in this lecture
Ready to use on the slides (9)
Services and apps shown in this lecture (2)
Models and methods explained (10)
The conversation at the end
The handover
Recommendations, and what people say afterwards
Tools in this lecture
Ready to use on the slides (9)
Keeping in touch after it is over
The alumni club, and what makes people attend
Participation in events
Referrals, and the people who come back
Tools in this lecture
Ready to use on the slides (1)
Models and methods explained (1)
This course contains the use of artificial intelligence.
People do not abandon your course because the content is bad. In most cases the content is fine, and something else made finishing feel optional. Here are 280 tools to keep them: 163 ready-to-use question lists, checklists, procedures and templates, 92 models and methods, 24 services shown on screen and a learner drop-off map.
Open a lecture, take the map, and find where your learners leave.
Why learners drop out
Courses are built for an ideal learner sitting at a desk. Real learners study in fragments, lose momentum after the first modules, get no feedback and feel alone. Engagement is never measured, so the course creator sees only the completion rate.
What changes after this course
You measure engagement, design for adults who learn in fragments, deliver live sessions that hold attention, map the journey, catch drop-off early and support learners with feedback, personalisation and mentoring.
What is inside: 280 tools, counted lecture by lecture
You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.
Where the tools are
Engagement measurement (3 sections, 80 tools). Gallup Q12, measurement cycles, feedback and culture.
Motivation (2 sections, 36 tools). Why students start, stop and stay, loyalty and drivers.
Design and delivery (2 sections, 73 tools). Adult learning design and live engagement.
Journey and retention (2 sections, 50 tools). The learner journey and mid-course drop-off.
Feedback (2 sections, 41 tools). Feedback loops, personalisation and recognition.
Mentoring (2 sections, 33 tools). Online mentoring and peer support.
Who is teaching
I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.
At first I assumed that since I teach from home, my students sat at a computer at home too. Then they started writing: sorry, I am driving, it is hard to type. A mother wrote that she was rocking her baby while watching. People from the Far East joined at 3 or 4 in the morning. Designing for real learners started there.
How to use the course
Start with engagement measurement and motivation, then fix your course design, journey and feedback. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.
What is included
Where to start
Find the lesson where most of your learners stop, then open the learner journey section. Enrol now and start your first lesson today.