Managing Toxic Work Relationships
What you'll learn
- Recognise toxic behaviours, including narcissism and manipulation, in colleagues and bosses.
- Develop assertive communication skills to set and maintain boundaries effectively.
- Handle manipulative tactics like gaslighting, blame-shifting, and triangulation with confidence
- Navigate sensitive situations, such as when a boss has personal feelings for you, with professionalism
Requirements
- B2 level of English
Description
Workplace relationships can shape your professional experience, but navigating toxic dynamics with colleagues or bosses can feel overwhelming and draining. This course is designed to provide you with the knowledge, skills, and confidence to manage even the most challenging workplace personalities, including narcissists, manipulators, overly critical or emotionally charged individuals, and those displaying borderline or codependent traits.
This comprehensive course addresses a wide range of issues, including how to:
Recognise toxic behaviours: Understand the signs of gaslighting, love bombing, blame-shifting, triangulation, and other manipulative tactics common in the workplace.
Set and enforce boundaries: Develop assertive communication techniques to protect your time, energy, and emotional well-being.
Maintain professionalism under pressure: Handle undermining behaviours, passive-aggressive comments, or unfair criticism with poise and confidence.
Respond to complex situations: Tackle unique challenges like navigating when a boss has personal feelings for you or when team members intentionally create conflict.
Build resilience: Protect yourself from the long-term impacts of a toxic work environment by fostering mental strength, emotional intelligence, and self-awareness.
The course features:
Real-life scenarios to help you identify toxic behaviours and develop effective responses.
Practical tools, including scripts and strategies, to stay in control during tense situations.
Tips for documenting key interactions and escalating issues to HR or leadership when necessary.
Exercises and worksheets for self-reflection to help you apply these techniques in your own workplace (including example answers for all activities.
Prompts to use with Chat GPT to role play toxic/difficult scenarios (new and innovative learning technique)
Whether you’re dealing with difficult colleagues, managing a challenging boss, or simply seeking to create healthier professional relationships, this course will equip you to handle toxic dynamics with clarity and composure.
Take control of your work relationships, protect your peace of mind, and foster a more positive, productive environment—starting today.
Who this course is for:
- Employees experiencing difficult interactions with colleagues or supervisors
- Team leaders and managers seeking to improve workplace culture and resolve conflicts
- Professionals working in high-pressure or politically charged environments
- Anyone striving to build confidence and emotional resilience in toxic situations
Instructor
- 4.7 Instructor Rating
- 140 Reviews
- 8,146 Students
- 11 Courses
Julie is a certified Professional & Life and Emotional Intelligence Life Coach based in Rome, Italy. She specialises in communication, workplace skills, leadership development, and intercultural communication. As the founder of Persefone Coaching, she helps professionals refine their communication and leadership abilities.
With extensive experience in political communication and campaigning in the Italian Parliament, Julie also teaches grassroots strategies to aspiring leaders and activists. Her background as a Director and an ESL trainer in Hungary, Spain, and Italy has deepened her understanding of leadership, cultural diversity, and effective communication.
Julie also coaches in management skills, psychology, and personal development, equipping clients with practical strategies for workplace success. With over 20 years of experience, she has helped individuals and teams enhance their soft skills, interpersonal dynamics, and collaboration.
Believing that clear and effective communication is key to professional success, Julie provides tailored coaching and workshops to help professionals build strong relationships and navigate workplace challenges.
Outside of coaching, she enjoys continuous learning (having taken several Udemy courses herself) and has a keen interest in technology, space, and theoretical physics.