Managing Interpersonal and Group Processes

Name: Managing Interpersonal and Group Processes
Rating: 4.4 (4 reviews)

Understanding of the group behaviour and dynamics is important for a successful understanding of people.

Created byManagement Study Guide

Last updated 12/2021

English

What you'll learn

Explain What is Interpersonal and Group Processes
Explain Why Study Interpersonal and Group Processes
Explain Classification of Groups
Describe the Assumptions of Interpersonal and Group Processes

Course content

1 section • 11 lectures • 48m total length

Managing-Inter-Personal-and-Group-Processess-Introduction5:05
Explore managing interpersonal and group processes through training design, addressing group dynamics, soft skills for client interactions, optimizing batch size and group mix to resolve conflicts and improve team performance.
Explain What is Interpersonal and Group Processes0:51
Define a group as two or more individuals connected by social relationships who share information to support decision making, and examine interpersonal processes and the psycho dynamics of interaction.
Explain Why Study Interpersonal and Group Processes0:37
Explore why studying interpersonal and group processes matters, as groups provide reassurance, security, and companionship in uncertainty, and enable goals beyond individual reach.
Explain Classification of Groups8:29
Explore classifications of groups, including primary and secondary groups, planned and emergent groups, and categories like intimacy, task, weak associations, and social categories, within managing interpersonal and group processes.
Describe the Assumptions of Interpersonal and Group Processes5:36
Explain Features of Interpersonal & Group Processes9:42
Explore features such as classification, communication, influence, interaction, mutual dependence, interrelationship, psychological implication, shared recognition, shared tasks and goals, and group structure.
Explain Types of Interpersonal Interdependence2:26
List Reasons for Conflict in Interpersonal & Group Processes0:42
Identify why conflicts arise in interpersonal and group processes: ideological and opinion differences, fear, dishonesty, miscommunication, boundaries, and the need to be right, plus hidden agendas and revenge.
Explain Conflict Orientations in Interpersonal & Group Processes4:49
Explore how conflict orientations shape interpersonal and group processes. Identify dominance, avoidance, collaborative, compromise, and accommodative approaches and their long-term benefits.
Describe How to Manage Interpersonal & Group Processes3:16
Learn practical strategies to manage interpersonal and group processes through communication, active listening, being the expert, branding yourself, and maintaining consistency, respect, and a positive approach.
Explain How to Resolve Interpersonal & Group Conflicts6:35
Resolve interpersonal and group conflicts by staying calm, using nonblaming language, asking open questions, and following steps: set the scene, gather information, brainstorm, negotiate, and consider mediation.

Requirements

No prior knowledge is required

Description

A group is a collection of human beings that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility. A ‘group’ is a collection of human beings. Hence, a group is any number of human beings or members considered as a unit. Thus, a group is defined as two or more individuals who are connected to one another by social relationships.

A group interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility. ‘Interpersonal and Group Processes’ is the branch of social psychology that studies the psychodynamics of interaction in social groups. Hence, ‘Interpersonal and Group Processes’ studies the influential interpersonal processes taking place in groups.

Human beings also tend to join groups in uncertain situations as a means of gaining reassurance about their problems and seeking security in companionship. Groups also help individuals to seek and achieve higher and far-reaching goals that would be nearly impossible to achieve if they were pursued as individuals. Hence, you can understand that groups are fundamental element of our social lives and so it is crucial that we should have a sound understanding of interpersonal and group processes.

Primary Groups:

Groups were classified into primary groups and secondary groups by the sociologist, Charles Horton Cooley (1909).

Primary groups are small and long-term groups that are primary in sense because they give the person his earliest and complete experience of social unity.

Secondary Groups:

In olden days, people only belonged to primary groups.

However, it was not possible for people to live their full lives being tightly bound and staying close to their tiny, tightly bound families, communities, castes and tribes.

Planned Groups:

Groups that are formed intentionally by their members or by an external authority for some purpose are known as ‘Planned Groups’.

Planned groups are formal, more systematic and largely task focused.

Who this course is for:

Working professionals
Human Resource Department
Trainers
Students
Supervisors and Managers