Managing Human Factors in Quality Management Systems

Understand the four levels of the organization at which failures happen

Understand the preconditions that lead to human error

The third level of failure in an organization is the supervisory level. In these two videos, we learn more about supervisor selection, and also,  the difference between a supervisor and a mediocrevisor

We learn about the most dangerous book ever written

Mediocrevisors are like supervisors, except that they are not very super.

At some point in the day, failure in an organization, be it in safety, or in quality, permeates from the organizational culture. In the first of these two videos, we look at startup scenarios, and understand why organizations develop the way they do. In the second, we look at one of the main reasons for management not doing anything to Improve.

In this final episode, we look at how adoption of some of the ISO methodology of plan, do, check, and act, may lead to system improvements.