Managing Human Factors in Quality Management Systems

Name: Managing Human Factors in Quality Management Systems
Rating: 4.2 (269 reviews)

Understand the causes leading to Human Error

Created byJames Shell

Last updated 1/2019

English

English [Auto],

What you'll learn

Quality Systems and Management people in all types of businesses

Course content

6 sections • 14 lectures • 48m total length

Managing Human Factors in Quality Management Systems2:40
Human Factors discovers and applies information about human behavior, abilities, limitations, and other characteristics to the design of tools, machines, systems, tasks, jobs, and environments for productive, safe, comfortable, and effective human use.

Managing Human Factors in Quality Management Systems3:27
Understand the preconditions that lead to human error
Why People Don't Do Their Jobs --They're Ticked Off2:56
Explore how workplace anger and frustration impact performance, from pay disputes to harassment, and how management factors contribute to systemic issues that derail employees from doing their jobs.
They're Disengaged--Why People Don't Do their Jobs, Episode 73:36
Examine how employee engagement, defined as emotional commitment to the organization and its goals, contrasts with disengagement marked by reduced productivity, withdrawal, absenteeism, and negativity.
They're Impaired: Why People Don't Do their Jobs Episode 22:25
Explore how impairment, fatigue, and sleep deprived workers affect performance, showing measurements and problem-solving steps to analyze, improve, and control quality management factors.

Managing Human Factors in Quality Management Systems Part 44:24
The third level of failure in an organization is the supervisory level. In these two videos, we learn more about supervisor selection, and also, the difference between a supervisor and a mediocrevisor
Why People Don't Do Their Jobs Episode 6, Ineffective Management3:22
We learn about the most dangerous book ever written
Why People Don't Do Their Jobs, Episode 40, "Mediocrevisors"2:37
Mediocrevisors are like supervisors, except that they are not very super.

Managing Human Factors in Quality Management Systems Part 54:54

At some point in the day, failure in an organization, be it in safety, or in quality, permeates from the organizational culture. In the first of these two videos, we look at startup scenarios, and understand why organizations develop the way they do. In the second, we look at one of the main reasons for management not doing anything to Improve.
Starting up is Hard to Do: Why People Don't Do Their Jobs Episode 17:3:47
Explore why people don't do their jobs in startups and family businesses, where a driver's bubble and weak processes erode alignment and cause disengagement.
Management in Denial: Why People Don't Do Their Jobs Episode 503:19
Confront denial in leadership by presenting data, avoiding confirmation bias, and taking a stand to align organizational reality with performance in quality management systems.

Requirements

None

Description

Human Factors discovers and applies information about human behavior, abilities, limitations, and other characteristics to the design of tools, machines, systems, tasks, jobs, and environments for productive, safe, comfortable, and effective human use. Understand the preconditions, underlying causes, contributions of supervision and management, and organizational issues such as organizational culture which contribute to human error.

Who this course is for:

Managers, QA Personnel, Supervisors, Technicians

Managing Human Factors in Quality Management Systems

What you'll learn

Explore related topics

Course content

Introduction1 lecture • 3min