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Managing Generational Conflict

Name: Managing Generational Conflict
Rating: 4.5 (1615 reviews)

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

Created byKen Beller

Last updated 9/2017

English

What you'll learn

Upon completing this course, you will be able to:
Create a culture of greater inclusion and collaboration across different generations
Decrease workplace conflict and increase employee engagement and productivity
Implement effective strategies for recruitment, retention, rewards, and incentives
Make and instant and lasting connection with customers of different generations
Improve customer service and turn customers into raving fans
Increase market share by designing products and services that speak to customer values
Define the 6 Value Populations and the 9 core values and 12 workplace attributes associated with each one
Explain the generational shift occurring from an in-dependent to inter-dependent cultural model

Course content

10 sections • 26 lectures • 2h 50m total length

How This Course Can Help You!6:20
This video gives you an overview of what you will get from this course and how it can help you reduce conflict and improve relationships in your personal and professional life.

There is no supplementary material for this lecture.
Generations in Conflict12:40
An introduction to the role generational differences play in conflict, the shortcomings of the traditional approaches to generations, how a new values-based approach to generations is more effective.

There is no supplementary material for this lecture.
What are Values?10:47
An exploration of the differences between a trait, a value, and a belief, what forms our values, and who shares them.

There is no supplementary material for this lecture.
Traits, Values, & Beliefs Exercise3:41
An exercise in identifying traits, values and beliefs.

In the materials area, there is an exercise worksheet to download, print, and complete.
Discovering Your Personal Values4:00
While the rest of this course references generational values, this exercise helps you identify your personal values. It will give you a better understanding of yourself as a unique individual. Further, this knowledge, when shared with others, will help them understand you better too.
You can either download and print the PDF exercise in the materials area, or take the online version of the Personal Values Test at https://personalvaluetest.com

The Patriots' History4:19
The Patriots' Values9:20
A multimedia video introduction to the era in which the Patriots grew up, how that era formed their shared values, what those values are, and how those values influence their behavior today.

There is no supplementary material for this lecture.
The Patriots Attributes Exercise5:03
An exercise to identify key attributes of the Patriots and a discussion of the results.

In the materials area, there is an exercise worksheet to print out and complete, as well as an Avatar (a one-page "snapshot" of this generation) to print out and refer to in the future.

It is recommended that you do the exercise prior to printing out the Avatar so that you get the full benefits of the exercise.

The Performers' History5:42
The Performers' Values10:11
A multimedia video introduction to the era in which the Performers grew up, how that era formed their shared values, what those values are, and how those values influence their behavior today.

There is no supplementary material for this lecture.
The Performers Attributes Exercise3:45
An exercise to identify key attributes of the Performers and a discussion of the results.

In the materials area, there is an exercise worksheet to print out and complete, as well as an Avatar (a one-page "snapshot" of this generation) to print out and refer to in the future.

It is recommended that you do the exercise prior to printing out the Avatar so that you get the full benefits of the exercise.

The Techticians' History4:33
The Techticians' Values9:03
A multimedia video introduction to the era in which the Techticians grew up, how that era formed their shared values, what those values are, and how those values influence their behavior today.

There is no supplementary material for this lecture.
The Techticians Attributes Exercise4:14
An exercise to identify key attributes of the Techticians and a discussion of the results.

In the materials area, there is an exercise worksheet to print out and complete, as well as an Avatar (a one-page "snapshot" of this generation) to print out and refer to in the future.

It is recommended that you do the exercise prior to printing out the Avatar so that you get the full benefits of the exercise.

The Believers' History5:16
The Believers' Values18:51
A multimedia video introduction to the era in which the Believers grew up, how that era formed their shared values, what those values are, and how those values influence their behavior today.

There is no supplementary material for this lecture.
The Believers Attributes Exercise3:58
An exercise to identify key attributes of the Believers and a discussion of the results.

In the materials area, there is an exercise worksheet to print out and complete, as well as an Avatar (a one-page "snapshot" of this generation) to print out and refer to in the future.

It is recommended that you do the exercise prior to printing out the Avatar so that you get the full benefits of the exercise.

The Transformers' History5:12
The Transformers' Values9:35
A multimedia video introduction to the era in which the Transformers grew up, how that era formed their shared values, what those values are, and how those values influence their behavior today.

There is no supplementary material for this lecture.
The Transformers Attributes Exercise3:32
An exercise to identify key attributes of the Transformers and a discussion of the results.

In the materials area, there is an exercise worksheet to print out and complete, as well as an Avatar (a one-page "snapshot" of this generation) to print out and refer to in the future.

It is recommended that you do the exercise prior to printing out the Avatar so that you get the full benefits of the exercise.

The Owls' History4:45
The Owls' Values10:52
A multimedia video introduction to the era in which the Owls grew up, how that era formed their shared values, what those values are, and how those values influence their behavior today.

There is no supplementary material for this lecture.
The Owls Attributes Exercise3:46
An exercise to identify key attributes of the Owls and a discussion of the results.

In the materials area, there is an exercise worksheet to print out and complete, as well as an Avatar (a one-page "snapshot" of this generation) to print out and refer to in the future.

It is recommended that you do the exercise prior to printing out the Avatar so that you get the full benefits of the exercise.

Personal Conclusion by Ken2:39
A personal conclusion and invitation to share your thoughts about the course by completing a short survey. Also an invitation to download a free article offering solutions to the conflict scenarios described in the introductory video from a Value Populations perspective.

In the materials area, there are two summary sheets: one that summarizes the core values and one that summarizes the key attributes of all of the Value Populations.

Requirements

A willingness to reduce conflict and increase happiness in your professional and personal life. :)

Description

Would you like to reduce the conflict and improve the relationships in your personal and professional life? This course can help you do that by revealing a major hidden cause behind a lot of the conflicts and miscommunication we all face—generational differences.

You might be familiar with the traditional approach to generations, like Baby Boomers, Gen X, Gen Y, etc., but in this course you’ll learn why the traditional approach to generations is flawed and discover a new and powerful approach that makes much more sense. You’ll probably even learn that you’re part of a generation, or “Value Population,” you’ve probably never even heard of before, such as the Performers, the Techticians, the Believers, etc.

What’s more, you’ll see how you and people of different generations in your life grew up in very different times and have very different values and perspectives on life. It’s as if you come from very different worlds. To bridge this gap, you’ll gain powerful tools to help you communicate and get along with them better, both at work and at home.

At work, this knowledge can help you in areas such as:

Sales and Marketing—to better communicate and connect with customers

Management—to better lead employees of different generations

Human Resources—to better attract, engage, and retain employees

Continuous Improvement—to improve collaboration, productivity, and innovation

At home, this knowledge can help you improve relationships with:

Yourself—it’s a powerful tool for self-discovery and personal growth

Your Kids, Parents, Spouse, Friends, Neighbors, etc.

Basically Anyone—who was born in America and is of a different generation

Here’s what a few people who have taken this course had to say about it:

“I’ve been using the Near Bridge generational concepts for the last few years, personally and professionally. They have been invaluable tools to help me understand my clients and my two sons – who are both in different Value Populations. I only wish I’d had this knowledge when my parents were alive…it explains so much and would have led us to a much richer understanding and relationship.”

—Bill Hertan, founder, TRI Partners, Inc.

“A wealth of information presented in a dynamic, interactive way. Get ready to be engaged and informed!”

—Aurora Realin, manager, Florida Hospital

To help you get started, the first 8 lectures are offered for free so you can learn how this powerful approach can change your life.

Who this course is for:

MARKETERS – powerfully connect with target markets by speaking to core values and turn customers into raving fans
MANAGERS – reduce conflict and connect easily with employees of different generations
INDIVIDUAL CONTRIBUTORS – communicate better with your manager and co-workers so you can be more productive and get better raises and performance reviews
INDEPENDENT PROFESSIONALS (real estate agents, financial planners, etc.) – strengthen relationships with current clients, attract new ones more effectively, and improve loyalty and referrals
ANYONE – better understand yourself and others from different generations so you can reduce the conflict and improve the relationships in your life

Managing Generational Conflict

What you'll learn

Explore related topics

Course content

The Power of Generational Values5 lectures • 37min

Meet the Value Populations1 lecture • 6min

The Patriots: Born 1920 - 19373 lectures • 19min

The Performers: Born 1938 - 19573 lectures • 20min

The Techticians: Born 1958 - 19713 lectures • 18min

The Believers: Born 1972 - 19833 lectures • 28min

The Transformers: Born 1984 - 19953 lectures • 18min

The Owls: Born 1996 - 20073 lectures • 19min

Bringing It All Together1 lecture • 7min

Conclusion1 lecture • 3min

Requirements

Description

Who this course is for: