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Managing Expectations in large-scale enterprise projects
Rating: 4.5 out of 5(1 rating)
11 students

Managing Expectations in large-scale enterprise projects

Navigate the intricacies of stakeholder management and project success
Created byThomas Smart
Last updated 8/2024
English
English

What you'll learn

  • Understand the foundational principles of managing expectations in large-scale enterprise projects.
  • Learn effective strategies for stakeholder management, including handling vague requirements and mitigating risks.
  • Gain insights into the psychological aspects influencing expectations and how to address them proactively.
  • Develop skills to manage scope changes, communicate effectively, and maintain strong stakeholder relationships throughout the project lifecycle.

Course content

8 sections • 41 lectures • 2h 25m total length

  • Welcome3:13
  • Example2:10
  • General consideration 1: Human psychology1:38
  • General consideration 2: Assumptions1:57
  • General consideration 3: Be comfortable saying no2:54
  • General consideration 4: Arguments are not necessarily bad2:24
  • Chapter 1 quiz

Requirements

  • Basic understanding of project management principles
  • Minimal exposure to managing or participating in enterprise-level projects and aware of the challenges
  • Passing familiarity with digital transformation and application development processes is beneficial but not mandatory

Description

This course is designed to enable professionalsin various roles with the skills, strategies, and knowledge necessary for managing expectations in complex enterprise projects. Drawing from decades of experience, it combines practical examples, proven strategies, and expert insights to navigate the intricacies of stakeholder management and project success.

Participants will learn actionable techniques for avoiding common pitfalls, such as vague requirements, assumptions, and unmitigated risks, and gain a comprehensive understanding of expectation management applicable to a variety of complex projects.

The course delves into the psychological aspects influencing expectations, offering tools to proactively recognise, address, and align them with the desired outcomes. Additionally, it provides guidance on specific strategies, such as creating effective stakeholder briefs, creating and/or responding to Request for Proposals (RFPs), and the significance of involving actual users in the process. Through detailed exploration of methods such as the discovery phase and risk assessments, participants will learn how to craft precise proposals that align with stakeholder needs. The course also covers strategies for vendors to use in the RFP process to highlight gaps and provide improved responses, ensuring better project alignment.

By the end of the course, participants will be well-equipped to manage expectations and stakeholder relationships, significantly enhancing their project's chances of success.

Who this course is for:

  • Project managers and aspiring project managers looking to improve their foundational skills that are not usually covered in project management courses and certification
  • Team leaders, consultants, and any professional involved in managing large-scale projects and stakeholder relationships.
  • Given my own background, it will be particularly beneficial for those working in digital transformation, application development, and cloud strategy.

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