What you'll learn

Learn how to set clear, realistic expectations and maintain alignment throughout the project lifecycle.
Develop strategies to communicate project changes effectively, gain stakeholder buy-in, and minimize resistance.
Master conflict resolution techniques to handle disagreements, negotiate effectively, and maintain productive project relationships.
Use the right tools, techniques, and frameworks to improve collaboration, deliver feedback, and prevent miscommunication.

Course content

6 sections • 17 lectures • 1h 26m total length

Welcome & Overview2:39
Learners will be able to understand the importance of communication in project management, know what to expect from the course and identify who this course is for.
Importance of Effective Communication2:40
Learners will be able to recognize the role of communication on project success, identify common communication challenges in projects and understand how this course will address those challenges.

Understanding Stakeholder Expectations5:02
Learners will be able to understand how to identify key stakeholders and gather their requirements and expectations effectively.
Setting Realistic Expectations5:20
Learners will be able to understand how to set realistic expectations with stakeholders, define scope and timelines, and communicate trade-offs effectively.
Maintaining Alignment Throughout the Project3:58
Learners will be able to understand the importance of maintaining alignment throughout the project and apply strategies to keep stakeholders on the same page and ensure smooth project execution
Exercise: Avoiding Costly Misalignment

The Nature of Change in Projects5:24
Learners will be able to understand the causes of changes in projects, the types of changes, and why managing change is crucial for project success.
Structured Approach to Handle Changes7:35
Learners will be able to understand the foundational elements required to manage and communicate project changes effectively.
Develop Your Project Change Management Plan
Communicating Change Effectively9:05
Learners will be able to learn effective strategies for communicating change to stakeholders and securing their support.
Reframing Change Messages for Stakeholder Buy-in
Handling Resistance to Change8:55
Learners will be able to manage stakeholder resistance to change by using strategies to address pushback and leveraging emotional intelligence during difficult conversations.

Understanding Conflict in Projects3:47
Learners will be able to identify common signs of conflict in projects and understand their impact on team dynamics and project success.
Conflict Resolution Techniques4:11
Learners will be able to apply different conflict resolution techniques to navigate disputes effectively in project teams.
Preventing Conflict Escalation4:44
Learners will be able to recognize the stages of conflict escalation in projects and apply appropriate conflict resolution strategies to prevent issues from escalating, ensuring smoother project execution and team collaboration.
Tension at the Table: Navigating Team Conflict in a Virtual Project Meeting

Choosing the Right Communication Tools3:53
Learners will be able to select and apply the appropriate communication tools for different project situations to ensure effective messaging and stakeholder engagement.
The Power of Feedback3:39
Learners will be able to understand the importance of feedback and apply best practices to give and receive effective feedback.
Tailoring Communication Styles6:06
Learners will be able to adapt their communication style to different audiences, ensuring clarity, engagement, and effectiveness.

Requirements

Basic understanding of project management concepts (helpful but not necessary).
Experience working in a team or managing projects (any industry).
Willingness to learn and apply communication techniques in real-world scenarios.

Description

Effective communication is the key to successful project management. Whether you're dealing with stakeholders, managing shifting project scopes, or resolving team conflicts, strong communication skills can make all the difference.

In "Managing Expectations, Change and Conflicts in Project" you will learn how to navigate the most challenging aspects of project communication with confidence. This course will equip you with practical strategies to set clear expectations, communicate changes effectively, and handle conflicts professionally—ensuring that your projects stay on track and your team remains productive.

What You’ll Learn:

How to set and manage stakeholder expectations to prevent misunderstandings
Techniques to communicate and implement project changes with minimal resistance
Conflict resolution strategies to handle disputes and maintain strong relationships
Best practices for delivering clear, impactful messages across different communication channels

This course is perfect for project managers, team leads, business professionals, and anyone involved in projects who want to enhance their communication skills. Whether you’re new to project management or an experienced professional, you’ll gain actionable insights to improve collaboration and project success.

By the end of this course, you'll be able to confidently manage expectations, navigate changes, and resolve conflicts, making you a more effective and respected project leader. Let’s get started!

Who this course is for:

Anyone who want to communicate with clarity, prevent misunderstandings, and lead projects with confidence

What you'll learn

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Course content

Introduction2 lectures • 5min

Managing Expectations3 lectures • 14min

Managing Changes4 lectures • 31min

Managing Conflicts4 lectures • 13min

Communication Strategies and Best Practices3 lectures • 14min

Course Summary and Wrap Up2 lectures • 9min

Requirements

Description

Who this course is for: