Managing Difficult Meeting Participants
What you'll learn
- Learn Facilitation skills for regular and difficult people
- Find guidlines for sucessful meetings
- Identify causes and adress difficult behaviors in meetings
- Use techniques for uniting, focusing, and mobilizing participants in a meeting
- Assertiveness Techniques to manage difficult participants
- Awareness Techniques for solving special cases: Coaching, Tresures from the Past, Sleight of Mouth
- Transactional Techniques for facilitating agreements: Staircase Agreement
- Managing Structured Meetings
Imagine you are on your first project and you have to organize and manage the project kick-off meeting. What do you do first? Do you create the agenda or the invitation list? Whom do you call first? Who is to be avoided? Why? What are the risks of calling them? What are the risks of not calling them? What will be the others thinking in case of avoiding difficult people?
These are valid and real questions you, as the meeting facilitator must address. There is no doubt about it. Dealing with Difficult Participants require skills and techniques in order for the discussion to achieve its purpose. Poorly managed meetings are waste time and hurt your credibility as meeting Facilitator. Consistently leaving a poor impression with the attendees will haunt you if left unchecked.
This training course is designed to give you the basic tools you need to manage difficult behaviors of the participants of the meeting. You will learn simple and complex techniques that will give you the confidence to deal with emotional or rational but difficult people, and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their dealing with negative-tuned people skills.
What you’ll get:
A clear view of profiles
The answer to how you deal with difficult participants
How to engage and motivate them
Types of Difficult participants
Causes of difficult behaviors
Assertiveness Techniques to solve them
Awareness Techniques for solving special cases: Coaching, Tresures from the Past, Sleight of Mouth
Transactional Techniques: Staircase Agreement
Who this course is for:
- Experts, Technical Team Leads
- Team Leads
- Project Managers
- Human Resources Partners
Cross-Cultural Consultant, OD Consultant, certified Coach.
His areas of expertise include: strategy-design, program planning and delivery. A sharp, pragmatic training style in terms of content - having its roots in a wide business and people management experience, a challenging facilitation style, to boost your experience, Julian brings clarity, energy while delivering process or skills in online sessions and builds competences in classroom delivery. He designed, implemented, delivered Development Journeys for local or distributed teams in Germany, Poland, Russia, Bulgaria, Romania, UK, Mexico and India. Iulian is co-author or author of nationally awarded Development Journeys in Romania or Poland (Business-Edu, HR Kadry Poland) and HR business-conference speaker: HR Kadry Warsaw, HR Summit Timisoara, Business Days Bucharest, Employer Branding Conference Sofia.