How to Give Feedback to Poor Performing or Difficult People
What you'll learn
- Set and communicate clear expectations for your employees
- Confidently confront poor performance and non-compliant behavior
- Create a climate that brings out the best in your people
- Improve the performance and morale of your organization
- Know how to gain support from other leaders
- Understand the steps in progressive discipline
Requirements
- Experience as a leader or manager in a small to large company
- The desire to learn leadership skills in communication and accountability
Description
THE PROBLEM
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away.
Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
Therefore, developing the confidence and ability to have difficult conversations and offer honest feedback to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization. The purpose of this course is to teach you how.
WHAT YOU'LL LEARN
Specifically, you will learn how to set and and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.
USE THESE SKILL WHEN:
Someone's job performance is below expected standards
Someone has violated company policies or procedures in a way that causes harm or reduces productivity
The attitude or conduct of one person is dragging down the performance of other team members
Personality clashes or interpersonal conflicts are getting in the way of goodwill and productivity
Chronic problems such as tardiness, wasting time, inefficiency, in-fighting, or interpersonal blame, are interfering with performance.
By participating in this course, YOU WILL:
Gain a greater understanding of the importance of clear expectations in creating a high performance organization
Go through a process to either establish or clarify expectations for those whom you lead
Learn the steps and a set of guidelines for confronting non-conforming behavior and holding people accountable
Develop confidence in using this skill
Know how this skill fits within the framework of a formal disciplinary process.
Watch me demonstrate the skill in a number of case-studies
Think through how you will apply this skill to the people you manage
WHO IS IT FOR?
This course is for any leader, manager or supervisor who has to deal with an employee whose poor performance or behavior is causing a problem. What I teach works in large companies, in any kind of industry, for profit and not-for-profit organizations, and for owners of small businesses with just a few employees (which is really the majority of businesses in the world today).
Let me be clear that this course is not about teaching you a general process or system of setting goals and key performance metrics for all employees. Nor is it about how to develop a disciplinary procedure for your organization. Rather, it is to teach you how to talk to employees and get a commitment to improved performance when their behavior is not in compliance with your expectations and harming the productivity your work group.
WHY ME?
I’m Dr. Roger Kay Allen, consultant, trainer, psychologist, executive coach, and author. I’ve consulted with hundreds of leaders during the last 25 years to help them improve their business strategy, design high performance organizations and create collaborative work cultures in which each employee is an engaged and contributing partner in the business. In addition to my own consulting business, a partner and I have created some 70 leadership and team development modules which have been taught to over 1500 independent trainers and consultants around the world. In the last several years our programs have reached hundreds of businesses and hundreds of thousands of people.
So sign up now and learn the skills to confront poor performing people.
Who this course is for:
- Anyone who manages or supervises people
- Owners of small business
- Leaders who have to deal with difficult employees
- Future leaders
Instructors
- 4.6 Instructor Rating
- 25,374 Reviews
- 105,811 Students
- 15 Courses
Welcome to my instructor page!
I’m a husband to Judy, father of 4 married adult children and 15 grandchildren (7 boys and 8 girls). In addition to creating content in leadership, personal development and relationships, I love spending time outdoors hiking, skiing and running, especially mountain trails.
I'm pleased to say that most of my courses are highly rated and best sellers in their respective categories on Udemy. That's because I have many years of professional experience and I care about quality and thoroughly research to understand a topic before I create a course.
Plus, I really care about you, my students. I want you to have the best experience possible as you go through my courses.
My Professional Journey
In 1992, I co-founded the Center for Organizational Design and worked with worked with top Fortune 500 companies, including AT&T Capital, Coach Leatherware, The US Forest Service, Corporation for Public Broadcasting, Merck Pharmaceuticals, Honeywell, Proctor & Gamble, and Hewlett Packard, as well as many small and medium-sized businesses.
We helped companies improve their leadership, clarify their business strategy, streamline their design (processes, structure and systems) and change corporate cultures by implementing high performance teams in which employees could “feel and act like partners in the business.”
Through the Center, my partner and I trained and certified over 1,500 trainers and consultants from around the world, providing them with access to our extensive library of over 70 leadership and team development modules. These programs have now been taught thousands of times, touching the lives of countless individuals across the globe.
Prior to consulting, I co-founded (with my father, the late C. Kay Allen) the Human Development Institute, where I spent a decade providing individual and marriage counseling. In addition, I also created and taught in-depth programs for the general public to help people move beyond limitations and lead more fulfilling lives.
Here are just few testimonials of people who have been through my curriculum:
"Literally thousands of professionals are exposed each year to Roger Allen’s material and the ripple effect has changed people's lives, made work easy, faster and better. Almost weekly I get rave reviews on his material. I cannot say enough about this man and his writings. I have purchased cases of his books and material to share with others." Jim Ullery, President, Center for Organizational Energy
"In my career as a specialist providing treatment to adolescents and their families, I have seen many parenting theories, models and books but nothing which rises to the stature of this work by Dr. Allen." Michael E. Berrett, Ph.D., Psychologist, nationally known clinical teacher, and CEO of Center for Change
“As a counselor, I found the insights and strategies to be incredibly valuable. The knowledge and skills have not only deepened my understanding…and enriched my ability to support other families in navigating the challenges they face. I was particularly impressed by your emphasis on fostering open communication and building strong relationships within families. Your strategies for effective communication, active listening, and conflict resolution are not only applicable but also transformative. With utmost enthusiasm, I wholeheartedly recommend this course to fellow counselors, parents, and anyone invested in fostering positive family dynamics.” Najiha Khan, Student Counselor AKES program
“I want so much to express my deepest love and gratitude for teaching me in such a beautiful way those principles of truth that literally changed my life overnight. I have never been happier. The things I learned from you have set me free because I have learned to love myself and to be completely open and honest. It’s amazing that I have lived my whole life for others approval but I’m so excited to have the rest of my life to do it my way.” Sally Hollingshead, student in Roger’s personal development program.
- 4.4 Instructor Rating
- 3,463 Reviews
- 22,539 Students
- 6 Courses
Steve designs and manages the production of all instructional media at Didactable, LLC. He wants to help your business get more work and income. He’s successfully created training and communications programs used by thousands of employees to perform their jobs better and make businesses more money. He’s worked as the primary developer creating the sales and product knowledge training programs for 15,000 sales and management associates at a $3 billion-dollar retailer.
Steve successfully creates online training courses and instructor-led training materials for Fortune-500 employers and clients in several industries. He’s conversant in telecommunications, call center, Cable/SAT TV, retail, and IT operations. He’s scaled these design skills to benefit small businesses and created effective instructional marketing programs to increase sales. An expert on all types of learning channels from high end computer-based training programs to printed job aids, Steve helps people and businesses succeed.