People Management: How to Confront Poor Performing People
What you'll learn
- Set and communicate clear expectations to your employees
- Confidently confront poor performance and non-compliant behavior
- Create a climate that brings out the best in your people
- Improve the performance and morale of your organization
- Know how to gain support from other leaders
Requirements
- Experience as a leader or manager in a small to large company
Description
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
Therefore, developing the confidence and ability to offer feedback respectful, candidly, and yet firmly to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization.
The purpose of this course is to teach you how. You'll learn how to set and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.
By watching this course on how to give feedback, you will be able to:
Build trust and goodwill
Create a climate which brings out the best in people
Learn best practices in managing people
Clarify "non-negotiables"in three critical areas
Set clear performance expectations for individual employees
Confront and give feedback to poor performing people
Gain support from other leaders
Who this course is for:
- Anyone who manages or supervises people
- Owners of small business
- Leaders who have to deal with difficult employees
Course content
- Preview05:37
Instructors
![Roger Kay Allen, Ph.D.](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 2,833 Reviews
- 29,330 Students
- 7 Courses
Roger Kay Allen, PhD, is an expert in human development and leadership. In 1992 Dr. Allen co-founded the Center for Organizational Design and has worked with many Fortune 500 companies (AT&T Capital, Merck Pharmaceuticals, Honeywell, Proctor & Gamble, Hewlett Packard) as well as small and medium size businesses to help leaders define their vision, improve their leadership, develop their teams, and create high performance work cultures in which each employee is a contributing partner in the business. Dr. Allen has certified over 1200 trainers and consultants from around the world to use his 70+ leadership and team development modules.
Prior to consulting, Roger co-founded and served as President of the Human Development Institute (1981-1990) in which he provided thousands of hours of individual, marriage and family counseling to a diverse client population. In addition to coordinating the work of other professionals, he created and taught programs in personal/family development which have been taught dozens of times in several cities around the country. His programs in both leadership and personal/family development has been acclaimed as among the most influential learning experiences available anywhere.
"Literally thousands of professionals are exposed each year to Roger Allen’s material and the ripple effect has changed people's lives, made work easy, faster and better. Almost weekly I get rave reviews on his material. I cannot say enough about this man and his writings. I have purchased cases of his books and material to share with others." Jim Ullery, President, Center for Organizational Energy
"In my career as a specialist providing treatment to adolescents and their families, I have seen many parenting theories, models and books but nothing which rises to the stature of this work by Dr. Allen." Michael E. Berrett, Ph.D., Psychologist, nationally known clinical teacher, and CEO of Center for Change
- 4.2 Instructor Rating
- 339 Reviews
- 9,774 Students
- 6 Courses
Steven is an author and instructional designer who successfully creates interactive training and leadership development programs for thousands of employees in several Fortune-500 companies. He's committed to helping people get better work and income through learning new, more marketable skills.
He earned Master's and Bachelor's degrees, but his career and business depend primarily on self-taught skills. He wrote the book, How to Learn Higher Paying Skills. He's launched his own instructional media company, Didactable, LLC and currently teaches 18,000+ students in online courses all over the world.
Sound impressive? Well before all that, Steven suffered from insecurity and a lack of confidence while talking to other people. With a lot of study, hard work, and guidance from other people, he was able to improve his self-confidence and ability to communicate effectively.
He has a rewarding career, convinced a beautiful woman to marry him, and he tries...TRIES...to apply what he's learned about effective communication to raising three crazy kids. He loves sharing what he's learned with others who want to improve their self-confidence and communication skills.