How to Give Feedback to Poor Performing or Difficult People
What you'll learn
- Set and communicate clear expectations for your employees
- Confidently confront poor performance and non-compliant behavior
- Create a climate that brings out the best in your people
- Improve the performance and morale of your organization
- Know how to gain support from other leaders
- Understand the steps in progressive discipline
- Experience as a leader or manager in a small to large company
- The desire to learn leadership skills in communication and accountability
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
Therefore, developing the confidence and ability to have difficult conversations and offer honest feedback to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization.
The purpose of this course is to teach you how. You'll learn how to set and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.
By watching this course on how to give feedback, you will be able to:
Build trust and goodwill
Create a climate which brings out the best in people
Learn best practices in managing people
Clarify "non-negotiables" in three critical areas
Set clear performance expectations for individual employees
Confront and give feedback to poor performing people
Gain support from other leaders
Who this course is for:
- Anyone who manages or supervises people
- Owners of small business
- Leaders who have to deal with difficult employees
- Future leaders
Meet Dr. Roger Kay Allen, a trailblazer in human development and leadership. With over 30 years of experience, he has transformed countless organizations and individuals, making him a sought-after expert in the field. In 1992, he co-founded the Center for Organizational Design and has since worked with top Fortune 500 companies, including AT&T Capital, Merck Pharmaceuticals, Honeywell, Proctor & Gamble, and Hewlett Packard, as well as small and medium-sized businesses to help leaders unleash their full potential.
With a passion for empowering others, Dr. Allen has trained and certified over 1,200 trainers and consultants from around the world, providing them with access to his extensive library of over 70 leadership and team development modules. His programs, which have been widely acclaimed as some of the most influential learning experiences available, have been taught in cities across the country, touching the lives of countless individuals.
Prior to his consulting career, Dr. Allen co-founded the Human Development Institute, where he spent nearly a decade providing individual, marriage, and family counseling. He also created and taught personal and family development programs, helping individuals lead more fulfilling lives. With a wealth of knowledge and a proven track record of success, Dr. Roger Kay Allen is a true leader in the field of human development and leadership.
"Literally thousands of professionals are exposed each year to Roger Allen’s material and the ripple effect has changed people's lives, made work easy, faster and better. Almost weekly I get rave reviews on his material. I cannot say enough about this man and his writings. I have purchased cases of his books and material to share with others." Jim Ullery, President, Center for Organizational Energy
"In my career as a specialist providing treatment to adolescents and their families, I have seen many parenting theories, models and books but nothing which rises to the stature of this work by Dr. Allen." Michael E. Berrett, Ph.D., Psychologist, nationally known clinical teacher, and CEO of Center for Change