How to Confront Difficult Employees
4.7 (46 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
237 students enrolled

How to Confront Difficult Employees

Learn leadership skills to speak respectfully, candidly and yet firmly to poor performing people
Highest Rated
4.7 (46 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
237 students enrolled
Last updated 6/2020
Current price: $34.99 Original price: $49.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 1.5 hours on-demand video
  • 5 articles
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Set and communicate clear expectations to your employees
  • Confidently confront poor performance and non-compliant behavior
  • Create a climate that brings out the best in your people
  • Improve the performance and morale of your organization
  • Know how to gain support from other leaders
  • Experience as a leader or manager in a small to large company

Many leaders, managers, and supervisors do a poor job of confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the employees who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority. 

Therefore, developing the confidence and ability to speak respectfully, candidly, and yet firmly to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization.

The purpose of this course is to teach you how. You'll learn how to set and communicate your expectations and then hold people accountable.  You'll also learn a proven, 7-step strategy for confronting difficult or non-compliant employees. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.

By watching this performance management course, you will be able to:

  • Build trust and goodwill

  • Create a climate which brings out the best in people

  • Learn best practices in performance management

  • Clarify "non-negotiables"in three critical areas

  • Set clear performance expectations for individual employees

  • Confront poor performing employees

  • Gain support from other leaders

Who this course is for:
  • Anyone who manages or supervises people
  • Owners of small business
  • Leaders who have to deal with difficult employees
Course content
Expand all 17 lectures 01:22:01
+ Strategies & Tools for Managing Difficult Employees
7 lectures 33:37
Setting Expectations

Going through this process will not only help you become clear about your expectations but also put you in a position to see more accurately what is happening in your team. So go ahead now and print the PDF worksheet and be thoughtful about identifying your expectations. Take the time you need until you feel you are clear or need the input of others to complete the process.

Identifying Expectations Worksheet
Test Your Knowledge #1
6 questions
The Confronting Skill

This is a sheet with the seven steps which you can print and carry with you to review as you’re preparing to confront someone. There is also a worksheet you can print out (you will probably want a few copies) to help structure your conversations with your employees.

Confronting Skill Reference Guide + Worksheet
Guidelines for Confronting
Progressive Discipline

This guide contains a summary of the guidelines, the important points to remember, when using the confronting skill. Print them if you like so you can refer to them often. 

Reference Guide: Guidelines for Confronting
Test Your Knowledge #2
6 questions
+ Confronting Skill Scenarios
6 lectures 26:01
The Class Clown
Talking Behind the Back
Harassment Scenario
Course Conclusion

Thank you for completing my course, How to Confront Difficult Employees!

I love that you made it to the end of the program. This shows your commitment to improving your relationships and making them the best they can be. 

If you liked this program then I want to let you know about other personal development resources I offer.

Visit my web page at where you can find other products, articles and blog posts on  relationships, communication, leadership and many other topics of personal development.

I also have a number of courses on Udemy which you can find on my instructor page. 

And, as a special benefit to my students, I'm offering you the best possible price for each of my courses. Click on the following titles to get the lowest price that I can offer you for the following courses:

Parenting Skills to Raise Responsible, Mature Children

Becoming a Master at Resolving Conflict at Home or Work

The Power of Deep Listening

Claiming Your Power to Live a Happy and Abundant Life

How to Confront Difficult Employees

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My best to you and I hope we stay in touch.


Roger K. Allen, Ph.D.

Bonus Lecture