Managing Conflict

How to Deal with Conflict with Style and Confidence
Rating: 4.1 out of 5 (4 ratings)
573 students
30min of on-demand video
English [Auto]

Understand the price we pay for ignoring conflict, rather than addressing it
Learn about the four levels of conflict
Explore various tools for managing conflict
Be more confident in managing situations involving conflict


  • All you need is an interest in improving your ability to manage conflict


Conflict can range from minor and harmless to highly significant and extremely harmful for the individuals concerned and for the organization. The skills involved in managing conflict can therefore prove invaluable in the workplace as well as in family and community life.

Situations involving conflict can create considerable anxiety and distress. Unfortunately, this means that many people choose taking the easy way out by pretending the conflict does not exist – what is often called the ostrich approach. This is not a wise move, as it risks making the situation much worse. This course therefore clarifies what is involved in conflict and offers helpful guidance on how to prevent conflict and how to manage it effectively when it does arise.

Recognizing that some form of conflict is normal and natural and therefore facing up to the reality of conflict as part of life is therefore an important step forward. The course discusses the four levels of conflict and introduces the RED model for addressing it.

This course will give you a much fuller understanding of conflict, its causes and consequences and be much more confident and better equipped to tackle conflict and prevent it from being mor of a problem than it needs to be.

Who this course is for:

  • This course will be of value to anyone whose work brings them into situations where conflict might arise.


Avenue Media Solutions
Dr Neil Thompson
  • 4.6 Instructor Rating
  • 951 Reviews
  • 20,573 Students
  • 46 Courses

Dr Neil Thompson is a highly experienced tutor and trainer. He is highly respected for his ability to explain complex ideas clearly and effectively. His gentle voice and unhurried approach are widely appreciated by online learners as will as attendees at his conferences and workshops. 

He is an independent writer, educator and adviser based in Wales. He is also a visiting professor at the Open University in the UK.. He is a well-published author with over 200 publications to his name, including over 40 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia. 

He is a Fellow of the Chartered Institute of Personnel and Development, the Higher Education Academy and the Royal Society of Arts, and a member of the International Work Group on Death, Dying and Bereavement. He was formerly the editor of the US-based international journal, Illness, Crisis & Loss and now edits the free e-zine, THE humansolutions BULLETIN. His main interests are in the field of well-being: equality and diversity; conflict management; stress; loss, grief and trauma; and reflective practice. He is a sought-after conference speaker, consultant and facilitator. 

He also works with Vigoroom UK, a sophisticated employee wellness platform geared towards promoting healthier, happier and more productive workplaces.

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