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Managing Conflict: Team and Group Dynamics
Rating: 4.3 out of 5(18 ratings)
24 students

Managing Conflict: Team and Group Dynamics

Learn skills for successful conflict intervention on your teams
Created byBigger Brains
Last updated 4/2025
English
English [Auto],

What you'll learn

  • Identify the difference between team and interpersonal conflict
  • Describe the difference between functional and dysfunctional conflict
  • Discuss ways to prevent future conflicts
  • Describe the elements essential in the process of conflict resolution
  • Discuss the importance of follow-up
  • Identify the role of a team leader in helping resolve conflict
  • List the steps in the conflict management process
  • Describe the role of peers in conflict situations
  • List steps to take to promote resolution

Explore related topics

Course content

1 section • 5 lectures • 30m total length

  • Introduction2:01

    Learn to prevent and resolve conflict in teams through effective communication, manage anger and stress, and follow a clear conflict management process with leadership and peer support.

  • Introduction to Conflict within Teams9:09

    Identify functional versus dysfunctional conflict within teams. Establish clear communication channels, foster constructive feedback, cultural awareness, and conflict resolution training to resolve issues and align toward shared goals.

  • The Process for Conflict Resolution6:05

    Establish a structured conflict-resolution process that gives everyone a voice, sets norms for respectful discussion, defines decision rules, and follows up to ensure closure and healthy team progress.

  • The Role of Leadership in Conflict Management7:34

    Leaders set the tone for conflict management by modeling open communication, active listening, and early intervention, then guide teams through root-cause analysis, collaborative solutions, and follow-up.

  • Resolving Conflict Between Peers5:51

    Stay neutral, observe, and facilitate open communication between peers to resolve conflict, focusing on the issue and promoting collaborative solutions for healthy team dynamics with active listening and follow up.

  • Knowledge Check

Requirements

  • Any team member or leader who would like to improve their skills in conflict resolution can learn this course.

Description

Learn skills for successful conflict intervention and de-escalation in your teams.


Conflict is a natural part of human interaction, and the way we handle it can significantly impact our relationships. Dr. Kevin Jones, an expert in conflict management, mediation, and de-escalation with over 20 years’ experience providing training in the field, will explain and demonstrate how to successfully manage conflicts specifically related to team dynamics and among multiple people in a team environment.


Kevin will show you how to distinguish between team and interpersonal conflict and describe the difference between functional and dysfunctional conflict. He will also discuss ways you can prevent future conflicts.


You’ll learn the elements that are essential to the conflict resolution process, the role of team leaders throughout the conflict process, and the role of peers in conflict situations and resolution. You’ll also learn what steps to take in the conflict management process and the steps for promoting resolution.


By the end of this course, you’ll have the tools you need to successfully manage conflict intervention and de-escalation within teams.


Topics covered include:


  • Identifying the difference between team and interpersonal conflict

  • Describing the difference between functional and dysfunctional conflict

  • Discussing ways to prevent future conflicts

  • Describing the elements essential in the process of conflict resolution

  • Discussing the importance of follow-up

  • Identifying the role of a team leader in helping resolve conflict

  • Listing the steps in the conflict management process

  • Describing the role of peers in conflict situations

  • Listing steps to take to promote resolution


Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style!

Who this course is for:

  • This course is for team member or leader

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