
Explore essential principles of managing business operations for owners and managers, covering resource management, marketing, family business dynamics, and process reengineering to improve performance.
Plan and compare the use of resources and money in a business context, and manage resources effectively to meet demand and optimize operations.
Control operations by aligning resources with production needs, lead the team, and manage day-to-day tasks while planning process revival and ongoing improvement.
Describe the tools used to bring the business into business as usual, and explain workflow and scheduling to ensure accurate machinery use, daily task completion, and ongoing system evaluation.
Examine how process and operating modes shape business operations across store-to-store processes, including customization and the use of applications.
Learn how materials flow in operations by managing time, scheduling, and coordination of work to engage with the customer and keep the line moving.
Explore approaches to improving performance through practical management practices, just-in-time workflows, engaging people, aligning visions, and applying common-cause systems toward higher quality.
Mitigate risk in business operations by applying change-related controls and reducing inherent risk, while exploring transfer options to safeguard outcomes.
Analyze resource allocation and pricing in service operations, support customer customization across stores and local regions, and apply a four-step research process to implement changes in business operations.
The broadest definition of business operations is that it focuses on the production of products and services which every organization, and each of its part, provide for customers. To satisfy such customers and to do this efficiently is the purpose of all organizations. This is the starting point and the focus of this course: it is about the management of the systems which actually provide the goods and services. The course is relevant to all types of business activity in both the private and the public sectors, because the operations function is at the core of all such activity.
This course primarily concentrates on introducing you to the concepts of operations management and systems and how they apply in all organizational environment. The course will also define the techniques necessary in managing and controlling such operational systems. There are a number of activities which are designed not only to help you absorb the topics covered, but also to help you apply the principles to real life scenarios that may exist in your own organization.
This course also deals with the critical relationship between operations and business policy. It looks at how changing patterns of work organization and design have evolved in response to both the development of organizations and the changing environmental pressures whch they face.It looks at how organizations can develop their capabilities and continuously improve their performance.