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Business Management Management Skills

Management Skills - Unleash and Enhance Part 2

Learn, Apply, Check and Achieve Your Own Target levels of Managerial Competencies
Rating: 0.0 out of 50.0 (0 ratings)
1 student
Created by Unnikrishnan V
Last updated 9/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Systematic and Metrics based Methods to Improve and Achieve Target Level Managerial Competencies

Requirements

  • Managers with one to over five years of experience

Description

This Program is for Managers to improve Managerial Competencies using Systematic and Data Driven approach. This Program uses Personalized Coaching approach. Managers fix their target competency levels and improve them by carrying out specific action items as guided by this Program. Target Competency Levels are arrived at based on performance targets and expectations of the job role and therefore when Competency Levels are improved, Performance Levels also improve towards achieving Organization's Key Business Objectives.

Who this course is for:

  • All Managers with People Management Responsibilities for their Teams

Course content

12 sections • 75 lectures • 1h 40m total length

  • Preview00:52
  • Competency and Competency Improvement
    01:35
  • Managerial Competencies and Method of Improvement
    02:51
  • Who are to Attend This Program?
    00:34
  • Whom it is NOT meant for?
    00:36
  • Why should you attend this Program?
    01:43
  • About Me
    02:55

  • Learn, Apply, Check and Achieve
    00:59
  • Priority of Competencies
    00:35
  • Phases and Progress Review
    01:12
  • Motivation through Progress Review
    00:34

  • Demands for Program Success
    00:38
  • Program Success Factors
    01:59

  • Mind Set
    03:33
  • Metrics
    02:48

  • Competency Mapping Sheet Entries
    01:54
  • Association between Targets, Data Points and Competencies
    01:13
  • Structure of Competency Mapping Table
    01:52
  • Ready Set Go
    00:34

  • Critical Point
    00:23
  • Self- Assessment Fields
    02:01
  • Progress Tracker Fields
    01:26
  • Rules to Follow to Fix Percentage Values
    01:23
  • Rules for Action Items, Opportunities and Metrics
    01:49
  • Example
    02:39

  • Why Adaptability
    00:55
  • Importance of Adaptability
    01:07
  • Change and its Types
    01:49
  • Changes and their Effect
    02:08
  • Checklist for Adaptability
    01:12
  • Preparatory Measures for Adaptability
    00:38
  • Practical Scenario
    01:28
  • Recommended Practices for Adaptability
    00:45
  • Self-Assessment Worksheet and Progress Tracker Action Items
    01:21

  • Communication and its Impact
    00:49
  • Communication Types and their Improvement
    00:38
  • Written Communication
    01:02
  • Verbal Communication
    01:54
  • Non-Verbal Communication
    00:59
  • Using Communication in Tricky Situations
    00:38
  • Preparation
    00:48
  • Openness
    01:46
  • Role Play
    00:45
  • Offline Answers
    00:24
  • One on One Meetings
    00:33
  • Recommended Practices for Better Communication
    01:42
  • Self-Assessment Worksheet and Progress Tracker Action Items
    01:22

  • Key Aspects of Problem Solving
    01:31
  • Problems, Symptoms and Possible Causes
    00:56
  • Real Cause of a Problem
    00:38
  • Practical Scenario
    02:05
  • Problem Symptoms
    00:17
  • Problem Statement
    00:14
  • Possible Causes
    00:25
  • Analysis
    01:49
  • Solution and its Implementation
    01:30
  • Recommended Practices for Problem solving
    01:02
  • Self-Assessment Worksheet and Progress Tracker Action Items
    01:15

  • Delegating and its Importance
    01:24
  • Objectives of Delegating
    00:24
  • Critical Points on Delegating
    01:18
  • Practical Scenario
    02:09
  • Recommended Practices
    00:56
  • Self-Assessment Worksheet and Progress Tracker Action Items
    01:07

Instructor

Unnikrishnan V
Information Technology Service Delivery Leader
Unnikrishnan V
  • 4.5 Instructor Rating
  • 1 Review
  • 3 Students
  • 2 Courses

I have 35 years of experience in Information Technology industry. My managerial experience spans over 15 years with additional leadership experience of 6 years in top Multi-National Corporations.

My key responsibilities of managerial and leadership roles included

· To manage teams of product support, product-based solutions sales, services sales and services support and,

· To lead teams of Global Service Delivery spread across multiple locations

All these roles had extremely stringent performance targets for revenue, cost, customer retention, customer satisfaction, employee retention and employee satisfaction. My largest team size I led had a count of over 840 technical resources and managers with four levels of reporting chain.

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