
At the end of this lecture you will know and understand the definition of an Audit including the reasons why organizations conduct an Internal Audit of their Management System.
Explain first, second, and third party audits and how ISO 9001:2015 certification and accreditation shape certification bodies' roles.
Identify auditing roles from audit client and auditee to the lead auditor and audit team leader, and learn how evidence and findings drive ISO 9001 conformance.
Explore essential personal behaviours for auditors, including ethics, open-mindedness, diplomacy, observation, adaptability, decisiveness, self-reliance, fortitude, openness to improvement, cultural sensitivity, and collaboration.
learn to design and manage a comprehensive audit programme within an integrated management system, aligning with the pdca cycle, and covering objectives, scope, criteria, risks, and remote or onsite methods.
Apply judgment-based and statistical sampling to collect representative evidence under ISO 19011:2018. Compare attribute-based and variable-based sampling, assess conformance, and set sample size and risk for reliable audit conclusions.
Establish an audit trail by tracing evidence through interrelated processes, using a consistent sample and criteria to verify inputs, outputs, and overall system effectiveness.
Learn to take effective audit notes and build structured checklists that capture key evidence, stay within scope, and identify nonconformities, with guidance on interview techniques and consent for recording.
Learn the fundamentals of internal auditing for ISO management systems in plain English.
This practical beginner-friendly course explains the internal audit process in plain English and helps you build the knowledge needed to take part in, or carry out effective internal audits.
You will be introduced to the principles of auditing in line with ISO 19011:2018, together with the key knowledge and skills needed to support or carry out internal audits within an ISO management system. The course is particularly useful for those involved in ISO 9001, but the principles can also be applied more widely across other ISO management system standards.
This course is suitable for:
beginners who want to understand the internal audit process
staff who have been asked to support or carry out internal audits
organizations looking to develop internal audit capability
those implementing a management system and needing a practical starting point
During the course, you will learn about:
the purpose of internal audit
audit principles and auditor responsibilities
planning an audit programme
preparing for an audit
gathering evidence and following an audit trail
identifying and writing non-conformances
reporting audit findings clearly
The course also includes downloadable sample documents to help you get started, including:
a sample Audit Programme
a sample Audit Report
a sample Non-conformance Report
additional practical resources and templates
To help reinforce learning, the course includes quizzes at the end of each section and practical activities designed to help you apply what you have learned and build confidence in recognizing and reporting non-conformances.
Questions are encouraged throughout, and the course content will continue to be reviewed and updated to keep it useful, current and relevant.