
What is this course about and who is it intended for. Administrative asects for optimal viewing
Current situation of management system standards and where audits are in this landscape
Definitions for some of the key concepts discussed throughout the course
A short history of ISO 19011 and its relationship with other popular standards published by ISO (The International Organization for Standardization)
About first party, second party and third party audits. What they are with examples
The 7 principles that auditors should follow in all their auditing assignments
What is an audit programme and what it should include. Who elaborates the audit programme and why
What is risk based thinking and how it applies to auditing and the planning of management system audits
What represent the objectives, scope and criteria for an audit with examples
About the three methods that auditors use to collect information - interviews, observation and the review of documents
Generic aspects about the audit team including composition and competence requirements
The role of preparation and how auditors can prepare for a specific audit
What information should be included in an audit plan. Who elaborates the audit plan and how this document should be managed
What is the opening meeting and who should participate. What information is to be discussed during this meeting
The on-site audit process. Aspects to focus on. Examples and useful information
How to interview the senior management of the organization and understand the support they provide to the management system
Recommendations for conducting interviews. Types of questions - open, closed and leading questions, with examples.
About sampling as a principle for management system audit - judgement based sampling and statistical sampling.
Aspects on auditing compliance with legal and other requirements. What should an auditor follow when auditing compliance. Is this a legal compliance audit?
Auditing the requirements of management system standards that refer to context identification and determination of stakeholders and their needs and expectations
What remote auditing represents. How hybrid audits can be conducted. Which are the opportunities for remote auditing? Is remote auditing an option in every situation?
What methods and technologies can auditors use for remote audits. From screen sharing to drones
Information collected by auditors must be verified in order to become audit evidence. Evidence must be specific and traceable.
Generating audit findings. Grading of nonconformities and examples. Opportunities for improvement.
How to formulate the conclusions of the audit. Follow-up activities. Corrections and corrective actions.
About the purpose of the closing meeting, the topics to be discussed during the closing meeting.
What elements should be part of the audit report. Who elaborates the audit report and how this document should be managed
How to add value through auditing? What value means to an organization and how can auditors participate to improvement?
Competence requirements for management system auditors - knowledge and skills for management system auditors
Expected behavior for management system auditors.
Which are the additional requirements that apply to the leaders of the audit team?
The process for becoming a management system auditor, maintaining and improving competence.
A generic presentation of the management system certification process
What is particular about certification audits? About initial certification audits, surveillance and recertification audits
How can individuals demonstrate their knowledge of management systems and obtain certification as practitioners or auditors
Details about the accreditation process in the context of management system. Who is accreditation for?
A quick recapitulation of the key subjects covered throughout the course
ISO 19011 is the international standard for auditing management systems — the guidance that defines how audits of ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001 and every other management system standard are planned, conducted and reported. This course explains its principles, methods and practices in full.
The course is fully updated to ISO 19011:2026, the latest edition of the standard, including its expanded guidance on remote auditing methods. It serves beginners starting a career in management system auditing, internal auditors building or refreshing their skills, and experienced auditors who want to understand the changes introduced by the 2026 edition.
Course structure
Foundations of auditing — concepts, definitions and standards; the principles of management system auditing; the types of audits (first-party/internal, second-party and third-party/certification audits); the audit programme; risk-based thinking applied to auditing; and audit objectives, scope and criteria
The audit process, step by step — audit planning; the opening and closing meetings; methods for collecting audit evidence; conducting interviews; auditing top management; auditing compliance; sampling; remote and hybrid auditing; generating audit findings and conclusions; the audit report; and follow-up activities
Auditor competence and behaviour — the knowledge, skills and personal attributes expected of auditors; how to become a management system auditor; and the additional competence required of the audit team leader (lead auditor)
Certification and accreditation — how the management system certification process works; the audits performed for certification (initial, surveillance and recertification audits); and the difference between certification and accreditation
Who this course is for
Beginners starting a career in management system auditing
Internal auditors — ISO 19011 is the standard internal audit programmes for ISO management systems are built on
Auditors preparing for lead auditor roles and certification audit work
Experienced auditors updating their knowledge to the 2026 edition of ISO 19011
Quality, environmental, health & safety and information security professionals who are audited and want to understand how auditors work
The course is easy to follow, to the point, and built around clear examples, with a quiz at the end to test what you have learned. Whether you are starting out or updating your competence, it gives you the complete picture of management system auditing — fully aligned with ISO 19011:2026.