Leadership Skills: Customer Service the Core of Any Business
What you'll learn
- Establish unbeatable customer satisfaction and loyalty
- Create and support employee engagement
- Resolve just about every possible complaint
- Negotiate win-win solutions
- Treat every customer as a valued and unique individual
Requirements
- Be supervising or working with others, and/or providing direct customer service
Description
Promise unequaled customer service and deliver on that promise.
THIS COURSE: Leadership Skills: Service the Core of Any Business
By the end of this course:
You will be able to use the 4Cs of Service so well customers will almost beg to give you money and will sing your praises
Customer Service
Coping with the demands of customers day after day can be a daunting task. At first, it can be overwhelming. Without training and having a few practiced skills, it can be impossible. This course will provide you the core information you need to succeed with all types of customers.
All levels of customer service, from want-to-be to beginner to experienced, and from supervisor to president, all will benefit from this course. All businesses are in the customer service business, beginning with the connection between customer and employee. Every day people connect and disconnect, your job is to make sure your connection with a customer creates such a positive experience that the customer becomes a loyal fan of you and the business.
What makes this course different? As an expert in human behavior, I help business leaders and employees interact with each other and with customers in the most productive ways, mostly using tools I have created over the past 50 years. The foundational 4Cs of customer service will form your basic understanding of customer service. You will understand the psychology of customers and your own psychology as a provider. By the end of this course, you will have the knowledge and skill to succeed at just about every customer service eventuality. This course is based upon my book Earn their Loyalty.
Relationships are the core element of our daily lives. Make your customer-employee relationship astoundingly good.
Rock Solid Business Soft Skills
My set of LEADERSHIP SKILLS courses is ideal if you want to significantly improve your soft skills as a leader, manager or employee. Each course presents a specific topic; you’ll dive deeply into the content and emerge with newly acquired ideas and rock-solid soft skills. Many of the ideas and skills are unique to this set of courses.
Business is a balancing act of controlling and enabling others. As a leader/manager, you must be in charge, but also encourage the best from every worker. As you know, this isn’t easy. Make a mistake or two and everyone suffers. Rock solid skills have clear steps, easily followed and measured. And if you aspire to leadership, these skills will propel you upward.
My courses follow that old saying, "if you give a man a fish, you feed him for a day, if you teach him to fish, you feed him for a lifetime." I teach both skills and concepts. If you want both training and an education, this is the place, tools and ideas. Each course provides ideas to explore and skills to try out. You choose the topic and in about three hours or less, you’ll acquire rock solid soft skills enabling you to support and inspire your employees. Double asterisks (**) around a section or lecture denotes core material.
This series of Leadership Skills courses is ideal for these topics: Entrepreneurship, Communication Skills, Management Skills, Business Fundamentals, Leadership Skills, Manager Training, Conflict Management, and Influence.
Who this course is for:
- Those new to customer service
- Those who are or will provide customer service
- Customer service managers
- For every worker who wants to master the psychology of business interactions
- Business owners
- Business leaders and managers
- Human Resource professionals
Instructor
- 4.5 Instructor Rating
- 3,782 Reviews
- 7,033 Students
- 14 Courses
SUMMARY
1969 Began teaching college students
1973 Received PHD in psychology: 20 years clinical and 30 years organizational development
1979 First created my business, currently Collective Wisdom, Inc.
1989 Began writing first of 26 books: 4 novels, 3 children’s books and 19 nonfiction including business and life skills
2021 Began teaching on Udemy; 16 courses so far, half business, half life skills
I am a "focused" educator. Instead of wide-ranging 20-hour Master Courses, I create courses focused on the most important elements of a subject. To build a high-performing team, I teach you how to use the Four-Part Teaming Model; for solving problems, the five-step Harnessing the Speed of Thought tool. Of the life-skills I teach, many I created, others have proven themselves for over a thousand years. You will learn what you need to know.
I don’t necessarily teach the best known or most popular method either, but based on my experience, you will learn the best method. After 50+ years, I know what has value, what works and what doesn’t work. I began my career in 1969 and have helped people achieve success ever since.
My background includes clinical psychology, behavioral medicine, sports psychology, university teaching, leadership & organizational development, business management consulting, and Lean Thinking leadership. I've taught at the University of California, San Diego, the University of Washington in Seattle, and St. Andrews University in Scotland among others as well as numerous workshops and conferences on three continents. My twenty-something books include business management, personal growth, golf, and novels.
Although now 78 and mostly retired, I am passionate about my new effort of creating online learning experiences targeting business leadership and people who want to add value to their lives. My courses will make your life easier, more productive, more enjoyable and meaningful.