Quality Management Review Clear & Simple for ISO Standards
4.0 (14 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
72 students enrolled

Quality Management Review Clear & Simple for ISO Standards

You'll be able to carry out a pro management review, which is a fundamental requirement in standards such as ISO 9001
4.0 (14 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
72 students enrolled
Created by Danielle Volski
Last updated 1/2020
English
English [Auto]
Current price: $83.99 Original price: $119.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3.5 hours on-demand video
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
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What you'll learn
  • What is management review and what it's purpose?
  • Why does standards, such as ISO 9001, require management review?
  • What does the management expect form a management review?
  • How to determine the content?
  • How to handle the discussion, disturbance, resistances and arguments?
  • How to collect data to the meeting and how to deal with inaccurate data.
  • How to do a 5 minutes effective meeting opening?
  • How to deal with complex issues during the meeting, when no time for a deep discussion?
  • How to promote decisions BEFORE the management review?
Requirements
  • Professionals that participated meetings
  • Professionals that managed meetings
  • Quality professionals that require to carry out a management review
  • Managers that expect for an effective management review meeting
Description

#### UPDATED FOR 2020 ! ####

### New lecture in section 6 -  Examples for customer satisfaction ###


What is management review and what it's purpose?

Why does standards, such as ISO 9001, require management review?

What does the management expect form a management review?

How to determine the content?

How to handle the discussion, disturbance, resistances and arguments?


A management review is one of the best tools for making change for better.

But it's often missed, by ineffective management review meeting, where no real discussion taking place, and no major changes are made.

 

Just imagine what impact it can have on your professional perception, if you would manage a short, to the point meeting, where major decisions are taking place.

 

The course providing all the knowledge for how to hold a professional management review, by answering all the above questions, plus:

 

·       How to collect data to the meeting and how to deal with inaccurate data.

·       How to do a 5 minutes effective meeting opening?

·       How to deal with complex issues during the meeting, when no time for a deep discussion?

·       How to promote decisions BEFORE the management review?

·       And so much more…

 

Being one click away from a practical course, that will give you the ability to carry out an effective and pro management review meeting, is the place you want to be.

 

You are welcome to watch all FREE preview videos - I made sure that you'll have at least one video for preview, in EVERY single section.

Plus, you have a 30-day money back guarantee, to enable you to confidently enroll.

 

See you in the course!

Danielle

Who this course is for:
  • Professionals who are taking part of ISO 9001 management review
  • Quality Auditors
  • Quality engineers
  • QA/QC specialists
  • Quality professionals
  • Quality managers
  • Quality control personnel
  • Quality consultants
  • Department mangers
  • Chief Operation Officers
Course content
Expand all 38 lectures 03:34:13
+ Introduction
5 lectures 18:30

What you will gain from the course + The instructor background, so you'll be able to know whether this course is for you.   

Preview 01:26

A quick tip for how to prepare a management review right now!

Just in case you need to prepare one real fast.

Check out how to write a management review presentation, that will cover ALL the standard requirements that you may deal with.

Preview 07:27

Understand why sometimes the learning is easy and other times it's difficult, so you'll know this course potential to give you real knowledge.   

Preview 04:12

Know what's in every section of the course, for evaluate if the content is suitable for your needs.   

Preview 03:46
+ PSYCHOLOGY, CONTENT, DURATION AND CULTURE
6 lectures 28:10

Covering management review two purposes and how it affects money spending, which is the management main concern and your ability to get their attention.   

Preview 01:28

Use the participants feelings and expectations to begin the meeting in the right foot and gain listening and participation.   

Participants Psychology
04:49

Explaining who should participate a management review and why, since the participants have a great impact on the outcome we desire.   

Who should be invited?
04:22

How to determine the best time frame of the meeting, so we still achieve the goal of the meeting.   

What is the optimal time frame?
01:49
Optimal time frame
1 question

Explaining how to determine the management review content, to cover standards requirements, as well as other topics that may be interesting to management and even bring a pleasant surprise to the meeting, adding more value.   

How to determine the content?
04:45
Determening Content
1 question

Organization culture impact and how to use it properly, so you avoid the risks and utilize the cultural opportunities.

Preview 10:57
+ PREPARING A MANAGEMENT REVIEW
7 lectures 47:25

The best time to begin management review preparation, and how to handle last minute preparation.   

When to begin the preparation?
01:55

Using great design and the perfect way for presenting the information, so the participants remain awake and interested.   

Designing content
10:11

Prioritizing the topics with maximum chance to achieve results during the meeting, without boring the participants.   

How to prioritize the topics?
04:17

Explaining what type of data to collect that will lead to valuable decisions, and how to handle inaccurate data – whether present it or not, and can it achieve anything.

How to collect data? What if the data is inaccurate?
14:42
In this assignment, you are practicing what type of data worthwhile to collect.
Data collection Assignment
1 question

Explaining what a complex issue is and how to present them clearly in the meeting to achieve a valuable discussion and reach decisions.   

Preview 11:37
Dealing with complex issues
1 question

Raise the management review success incredibly by promoting decisions BEFORE the meeting + gain a variety of solutions.     

How to promote decisions BEFORE the management review?
02:22

Skills are based on experience, so it takes time, but see here how to speed up the learning and most importantly – do it step by step.   

Don't get despaired!
02:21
+ DURING MANAGEMENT REVIEW
4 lectures 29:24

The first 5 minutes of the meeting are important since the participants already judging the quality of the meeting, so see how to begin the meeting in the best way.   

Preview 04:45
In this assignment, you are practicing how to create 5-minute opening on any topic.
5 minutes effective meeting opening
1 question

Explaining how to handle discussions during the meeting and manage the entire meeting, so the atmosphere remains professional, pleasant and no one takes over, plus the discussion resulting with decisions.   

Efficient presentation and discussion
04:16
Efficient presentation and discussion
1 question

During the management review, several issues, such as disturbance, arguments and resistances – this video explains how to handle each of them, so none of them ruin the meeting purpose or the meeting atmosphere.   

Handling disturbance, resistance and arguments.
13:53

Professionals always care for the time, so how to manage the time during the meeting, to cover all the topics and know when to stop and move on and motivate the participants to care for the time as well.     

Watch the time!
06:30
+ AFTER MANAGEMENT REVIEW
2 lectures 08:50

We won't waste all this effort, of preparing the meeting, manage it and push for decisions, just to let the decisions go down the drain.

See now how to make sure that decisions ARE implemented.

Decisions implementation
06:24

Explaining when how to prepare the next management review, so you'll have time to prepare not only the meeting, but the decisions that you want the forum to take.   

Begin preparing the next management review
02:26
+ EXPLAINING THE STANDARD STEP BY STEP
12 lectures 01:14:51

A basketball team without a coach will not achieve good results – see in this video why management review has such a great value.   

Why the does standards require a management review?
01:45
Why does standards require management review
1 question

Avoid the most common mistake of the standard interpretation, which leads to redundant activities and waste of time / money.

Understanding standards will help you to suggest valuable decisions in the management review and present your knowledge regarding the standard.

Preview 02:29

Understand the 2 basic requirements of the standards regarding management review, so the company will comply to the standard, as well as utilize over 30 years of experience that most standards offer.   

The 2 main requirements
03:26

Covering the 4 options to handle a management review decision, to allow flexibility but also achieve improvement so the meeting would not be a waste of time.   

Input: Previous management review decisions status
06:02

SO 9001:2015 specific type of input, that is common in other standards. See how to collect and present external or internal issues.   

Input: Changes in the external or internal issues
09:55

Explaining what a QMS is, since it's a basic term that has impact on how we collect information to the management review inputs and how we are taking decisions.   

Preview 02:43

Covering how to measure the company performance, which is one of the standards requirements from management review, but it is also the MOST interesting part of the meeting for the managers, where they will listen to you carefully, if the data is valuable.   

Input: Performance of the QMS
09:37

Customer satisfaction survey is not a good way – check out why, and what are the other 5 ways to learn about customers satisfaction.

Input: Performance of the QMS - Examples for customer satisfaction
14:35

Learn how do present resources availability in the management review, and what to do with resources constraints, that will determine what decisions the company will be able to take.   

Preview 04:28

Explaining how to collect data and present risks and opportunities for the management review.

Risks and opportunities are the tools for either earn or lose money, so management appreciates when these issues addressed.

Input: Risks and opportunities
12:40

Improvement is mandatory by most standards, see here why it's so essential.   

Input: Improvement
02:12

Explaining the standards guidelines how to take decisions, so the company will be compliant to the standard, utilize the standard wisdom by taking decisions professionally and save time on inefficient ones.   

Output: Opportunities for improvement + need for change and resources
04:59
+ BONUS LECTURES
2 lectures 07:03

Save time and effort on writing a management review procedure and use a simple tool instead.   

BONUS 1 Why does management review procedure is not necessary?
02:55

A deeper look and some tips to the management review tool – how it can impact your every day by pouring meaning to your work and life.

BONUS 2 Tips for manage a meeting + Bye.
04:08