Operations Management: Management of Quality

Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations.

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FAQs

The Operations Management Training Program includes a number of eight sections also presented as individual courses for your convenience.The program includes, the following topics:1. Operations Management andthe Organization2. Product and Service Management3. Operations and Supply Chain Management4. Inventory Management5. Forecasting and Capacity Planning6. Operations Scheduling7. Management of Quality8. Facilities Planning and Management

After completing this topic, you should be able to identify the key differences between quality in manufacturing and service operations.

Differences in Quality between Manufacturing and Service Operations

All companies aim to produce quality goods or provide a quality service. To achieve this, they must ensure that the pursuit of quality is an integral part of all their processes. But what exactly is quality? It's a complex concept.

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To produce quality goods or services, companies must ensure that the pursuit of quality is an integral part of all their processes.

In the past, quality was mainly associated with the manufacturing industry. A company would be judged on the quality of its end products. However, quality now plays an increasingly important role in the service industry as well.

After completing this topic, you should be able to match quality performance objectives with indicators that are normally used as their measure.

Measurement of Quality Performance

Use this to measure quality performance in your organization using performance indicators.

In order to deliver quality products and services, organizations have to make quality part of everything they do. Using quality management processes and techniques at every stage of operations ensures the pursuit of quality is an ongoing objective for everyone.

Quality indicators enable a company to measure its performance. These indicators include the number of flaws in the products, the number of delayed deliveries, and the number of customer complaints. By measuring these, the company can then see whether it's meeting its quality objectives.

After completing this topic, you should be able to identify quality management principles

Use this to review the eight quality management principles.

Principles of Quality Management

Whether you work in the manufacturing or services sector, your customers expect you to deliver quality all the time. Failing to meet customers' quality expectations can seriously damage your company's bottom line and its reputation.

Any quality management strategy must be customer-focused. The primary aim of a quality management strategy is to satisfy customers by meeting their quality expectations.

After completing this topic, you should be able to match phases of the transformation model with quality management activities that are typically carried out at each phase.

Use this to review the quality tools used at each stage of the transformation model.

Quality Management Transformation Model

All companies aim to deliver quality goods and services. However, the way they achieve this varies from organization to organization.

Companies usually implement different quality tools at different stages in operations. Knowing which tools to use at which stage is essential for any quality management strategy.

The second phase in the transformation model is the Processing phase. In this phase, companies can try to make their production processes more efficient and effective.

The third phase in the transformation model is the Output phase. Quality management in this phase requires companies to check the quality of finished goods and services. Using quality control methods, companies can evaluate their products before they're made available to customers. The two tools used in this phase are inspection and sampling.

One of the key aims of quality management is to ensure customer satisfaction. Companies that don't meet customers' quality expectations are unlikely to survive.

A quality management strategy might focus on improving the quality of a particular product or service. This strategy might be a direct reaction to customer complaints.

Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations.

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