Management For The New Managers

This lecture will help you to make a quick start in your new management position, here we discuss what to expect as a new manager and how to deal with day to day problems. How to build rapport, be part of the team, how people will judge you, how could you be more trustworthy?

This lecture discusses and compares different text book definitions of management, management as defined by Peter Drucker and what is our definition of management.

Management is all about utilizing your resources efficiently and effectively, here you will know the difference between efficiency and effectiveness, efficient management and effective management.

This lecture gives you an overview of what managers do, what are the resources, what different management concepts are there, what skills are required by managers, what tools and techniques managers use to manage and to achieve organizational goals and objectives.

By going through this lecture you will understand the organizational levels or organizational hierarchy and the general responsibilities and duties of each hierarchical level.

To be a manager means to be part of management and be responsible for the performance of your team. This lecture further discusses on how to change your mindset, build rapport, develop trustworthiness and be consistent?

Since you are now a manager, the management expects out of you. You might have a job description but every thing is not written in that job description. What are those things that are not written explicitly in your job description? This is what you will know after going through this lecture.

As management expects certain type of actions and behavior from you, so do your subordinates, the people you supervise and they might expect a lot specially if you were one of them at some point in time. By knowing your employees expectation you can be prepared for any kind of situation.

Establishing authority doesn't mean you rule with fist of fury. Know the difference between authority and power. Know different types or kinds of powers and decide which one to use and when.

Employees when promoted think they already know there operations, however there is more to it when you are promoted to new management position, now you are other side of the table and have to understand the bigger picture. It is important to know where you and your department fits in.

Someone said know your subordinates as if you have slept with them, well this might be a little exaggerated but if you want to take work out of your employees you have to know them, you have to know what ticks Charlie and what motivates Susan. Here you will learn how to get to know your people.

If management and your employees expect certain things and behavior from you, after all you are also and employee, you are also part of the team, you also have certain expectations. Are your expectations realistic, have you communicated your expectations effectively, do people understand clearly and precisely what you expects out of them? You need to communication your expectations as clearly and as precisely as possible. You, your employees and your superiors all should know what are your expectations.

Here are some case studies on:

1. Case Study # 1. Managing Former Peers
2. Case Study # 2. Socializing With Employees
3. Case Study # 3. Delivering Unpopular News
4. Case Study # 4. Establishing Respect

Attempt the questions, discuss with your colleagues, friends ask what and how they will deal with different situations it is for your own development. Don't look at the suggested answers before you have attempted to solve the problems on your own.

"Plan your work and work your plan." "If you fail to plan you plan to fail." Well this is what it is. Understand about planning and how to plan? The SWOT or TOWS analysis, Goals/objectives, strategies and tactics and the skills required for planning.

Attached also a reading material on career planning. Think it as a bonus and a case study. Check it out and see if you can prepare yourself accordingly.

Identification different activities, classifying into groups and synchronizing the resources: men, money, machine and materials and then assigning each group to a manager with authority necessary to supervise it (delegation) also keeping in view the provision for horizontal and vertical coordination in the organization structure.

• Organizational design
• Job specialization
• Job descriptions
• Job specifications
• Span of control
• Unity of command
• Coordination
• Job design
• Job analysis

Difference between line and staff functions, nature of staffing and how to staff?

• Inventorying the people available
• Recruiting (Recruitment is the discovering of potential applicants for actual or anticipated organizational needs)
• Selecting
• Placing
• Promoting
• Appraising
• Career planning
• Compensating and training

A successful manager is a good leader who is able to motivate and inspire employees into action. Highly motivated employees are more productive than unmotivated employees. Learn what it requires to lead but also remember some managers are not good leaders and some leaders are not good managers yet both could be effective.

• Determine a vision.
• Communicate that vision effectively.
• Provide employees with all the necessary resources to achieve this vision.
• Balance the interests of employees and the organization.

Implementation is the execution of plans, it is implementing your strategies and tactics that you formulated when you make your plans. A successful business is about creating value for its customers, and the intent or plan should be to create more value than the competitors. Here you actually try to utilize your strengths to exploit the market opportunities, minimize or eliminate your weaknesses and avoid threats.

Learn some generic strategies that companies use to keep ahead themselves from competition.

All activities needed to be regulated and controlled, the performance should be monitored against plans, the deviations should be accounted for, both whether positive or negative, if positive, why, and if negative why, what remedial actions are required? What are the different types of regulative and normative controls and how to control?

In today's environment the only thing that matters most is the right information at the right time, for the right purpose and at the right cost! Know the characteristics of information. Not a detailed discussion because this is not a course on management information systems, it is dealing with information from the perspective of a manager.

Attached also a case study on Customer Relation Management, though it relates to the managerial use of information technology. Please study and attempt to give as many reasons as you can imagine.

The difference between rational and intuitive decision making.

Types of decision environment like crisis, uncertainly and risk, what are the rules to deal with different types of decision environment. Know the difference between programmed and non-programmed decision making and the difference between systematic and intuitive thinking.

1. Define the problem
2. Determine the criteria: The criteria for the decision are based on the values, interests, and goals of the organization.
3. Evaluate the criteria: Evaluate the criteria to determine that it is appropriate and will help keep priorities in place.
4. Explore options: At this point, brainstorm different answers.
5. Rate options: Evaluate and rate the answers for priority and effectiveness.
6. Calculate the best decision: Select the decision with the best rating

The story of Coke and Xerox. Learn how to assign weights to different options, rate them on qualitative or quantitative scale, get the weighted average and develop a decision matrix based on a simple example.

Attached also is a case study on decision making in a mortgage process, study it and see how you can apply it to a practical situation.

Innovation in a work environment. Evolutionary and revolutionary innovations. The role of organizational culture in innovation.

These 7 steps will help you to think on ways and means to be innovative and creative.

All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

Organizational change can occur for a variety of reasons. It can be due to company growth, cutbacks, technological changes, product changes, changes in leadership or HR changes.

1. Awareness
2. Desire
3. Knowledge,
4. Ability
5. Reinforcement