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Communication Skills for Managers Every Leader Should Master

Name: Communication Skills for Managers Every Leader Should Master
Rating: 4.6 (4730 reviews)

Handle Difficult Conversations, Delegate Clearly, Communicate Decisions & Overcome Employee Resistance in Your Team

Role Play

Created byRamon Janssen, Management Mavericks

Last updated 3/2026

English

What you'll learn

Communicate like an effective leader in any situation, delegating work, handling difficult conversations, overcoming resistance and making tough decisions
Communicate with employees in a way that improves trust, clarity, and team performance
Delegate work effectively using proven delegation communication techniques
Handle difficult conversations and communicate tough decisions clearly and confidently
Overcome employee resistance and create commitment to decisions
Say “No” as a manager without damaging relationships or authority
Admit mistakes as a leader while maintaining credibility and respect

Course content

7 sections • 50 lectures • 2h 56m total length

Welcome and Overview: What are you going to learn2:00
Welcome to the Course!
First of all thank you so much for your interest in this course. I hope you're as excited as I am. I have made a lot of interesting and hopefully valuable videos for you.

The ideas in this course are meant to be applied, Management communication is not just a theory! It's important to use these concepts into actionable behavior which is why each of the modules include exercises to get you thinking and, more importantly, doing.

Regardless of which level of management you’re at, this program will provide you with tools and techniques so that you can take action today and make a difference in your workplace.
Before we continue let me introduce myself to you…

My name is Ramon Janssen and I have over two decades of real-life business, management and leadership experience. I build, managed and lead several teams within a very competitive IT market. But it wasn’t always easy, like most of you I have been through many ups and downs as a manager.

I realized that many times as managers we lack the certain knowledge or skills to do certain things better. And that’s why my goal as a trainer is to help you to become more successful and effective in your jobs, in ways that benefit both the organization and employees.
In this course, we are going to take a look at:
Know and Understand what the Sweet Spot for Employee Achievement is
Understanding the Influence of Positive Communication on Employee Performance
Know How to Create a Secure Base for High Employee Performance
Understand How to Become more Successful through Effective Management Delegation
Know What and How to Communicate when you Delegate (Delegation Conversation Technique)
Know and Understand the Different Levels of Freedom you can give when you Delegate
Know How to Create Commitment when you Delegate
Understand How to Effectively Communicate (difficult) Decisions
Know What and How to Communicate when you announce a Difficult Decision (Decision Conversation Technique)
Be able to Avoid and Overcome Employee Resistance
Know How and What to Communicate to Bend Employee Resistance (Employee Resistance Conversation Technique)
Understand Why and How to say ”NO” to better Control Time and Priorities
Know How and What to say when you say “No” (Saying NO Conversation Technique)
Understand the Importance of being Able to Admit your Mistakes
Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique

Alright lets star the first module,
How good of a Communicator are you?
10 Most Common Communication Mistakes Managers make12:14
In this Lecture we are going to take a closer look at:

10 most common Communication Mistakes Managers make
Download a printable PDF version / Handout of this course0:21
Download the course information and note-making summary right here.
If you want to improve your results from this course or want to have a summary available for use after this course. Then download a printable PDF. It will provide you with the exercises and explanations in this course.
You can also use the handout to make notes. Note-making is also a learning process in itself, helping you to process and understand the information you receive.

Introduction: The Sweet spot for employee achievement and Creating a Secure Base1:12
While every company wants a high-performing workforce, very few harness employee performance potential. Nothing affects employees more than the quality of managers. Findings show that the managers who elicit the most out of their team are those who give their teams the most. Not necessarily in terms of compensation, but in the way of communication, kindness, dignity, and support.
A manager’s role is to build a winning team that stays, strives, and says positive things about the organization.

In this module we’re going to look at the sweet spot of employee performance and the role of management communication in this.

Also we’ll take a look at creating a secure base. Secure bases are environments that protect, nurture – and most importantly – provide motivation. During childhood, parents are responsible for establishing a secure base at home, and teachers are expected to do the same in the classroom. It shouldn’t end there. It’s important we remember that managers and leaders need to build a secure emotional dynamic in the workplace.
The Sweet spot for employee achievement (Part 1)5:21
In this Lecture we are going to take a closer look at:

Part 1: Know and Understand what the Sweet Spot for Employee Achievement is
The Sweet spot for employee achievement (Part 2)7:16
In this Lecture we are going to take a closer look at:

Part 2: Know and Understand what the Sweet Spot for Employee Achievement is
The Influence of Positive Communication on Employee Performance4:51
In this Lecture we are going to take a closer look at:

Understand the Influence of Positive Communication on Employee Performance
Insight Exercise1:58
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.

It helps you to become a better manager or leader and to improve your performance.
Creating a Secure Base at the Workplace8:28
In this Lecture we are going to take a closer look at:
Know How to Create a Secure Base for High Employee Performance

Introduction: Become more Successful through Effective Delegation0:48
Become more successful through Effective Delegation

Maybe you think you’ve got everything under control, but you’re setting yourself up for failure if you can’t delegate. As you climb higher up the ladder at work, you’ll find that doing everything yourself is simply impossible. You’re getting bigger projects and have greater responsibilities. Relying on your team is a must.

Delegating tasks can be a difficult thing to change about how you work, but it will make a big difference in your career — and how you’re perceived as a leader.
Sure, if there’s a project that’s been your baby from the start and you know it inside and out, it makes sense for you to finish it. But most tasks can be assigned to someone else (control freaks, I’m looking at you).
Become more Successful through Effective Delegation9:10
In this Lecture we are going to take a closer look at:
Understand How to Become more Successful through Effective Management Delegation
Insight Exercise Effective Delegation1:36
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.
It helps you to become a better manager or leader and to improve your performance.
What and how to communicate when you delegate (Part 1)9:11
In this Lecture we are going to take a closer look at:

Know What and How to Communicate when you Delegate Part 1 (Delegation Conversation Technique)
What and how to communicate when you delegate (Part 2)4:23
In this Lecture we are going to take a closer look at:

Know What and How to Communicate when you Delegate Part 2 (Delegation Conversation Technique)
Delegating a Key Deliverable: Empowering a New Team Member
How to Create Commitment when you Delegate2:51
In this Lecture we are going to take a closer look at:
Know How to Create Commitment when you Delegate
The Different Levels of Freedom when Delegating4:00
In this Lecture we are going to take a closer look at:

Know and Understand the Different Levels of Freedom you can give when you Delegate
Case Study & Applied Practice for Delegation Communication3:16
This interactive segment gives you a chance to learn important business communication skills by doing them. Through an interesting business case, you will look at real-life situations and come up with ways to communicate more clearly.
At the end of the module, there is a practical activity that lets you use what you have learned in a simulated business setting. This module is a mix of theory and practice that will help you feel more confident and competent in communicating in business.
Practice your Delegation Communication0:06
Improve your Delegation Communication skills with "The Learner Lab," an interactive online portal full of dynamic learning resources and immersive activities.

Introduction: How Great Managers Effectively Communicate Decisions0:50
Managers know that communication is one of their key roles. Whenever I work with managers the subject of communication always comes up. People want to know how to communicate more effectively, and why people don’t always seem to hear what they are saying when they do communicate.
In those very same organizations, employees wish the leaders would communicate more often and more clearly. They often feel “in the dark” about decisions, plans and future direction.
One of the areas where the gap is widest is in communicating decisions. Decisions are made but the communication of those decisions is ineffective or incomplete.
In this module we’re going to look how you can do this better..
Communicating Difficult Decisions6:56
In this Lecture we are going to take a closer look at:

Part 1: Understand How to Effectively Communicate (difficult) Decisions
Communicating Difficult Decisions (Part 2)6:28
In this Lecture we are going to take a closer look at:

Part 2: Understand How to Effectively Communicate (difficult) Decisions
What and How to Communicate when you announce a (difficult) Decision7:23
In this Lecture we are going to take a closer look at:

Know What and How to Communicate when you announce a (difficult) Decision
(Decision Conversation Technique)
Breaking the News : Cancelling a Team Project Due to Budget Cuts
Insight exercise Difficult Decisions1:12
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.
It helps you to become a better manager or leader and to improve your performance.
Case Study & Applied Practice for Communicating Decisions2:36
This interactive segment gives you a chance to learn important business communication skills by doing them. Through an interesting business case, you will look at real-life situations and come up with ways to communicate more clearly.
At the end of the module, there is a practical activity that lets you use what you have learned in a simulated business setting. This module is a mix of theory and practice that will help you feel more confident and competent in communicating in business.
Practice your Communicating Decisions Skills0:06
Improve your communication skills with "The Learner Lab," an interactive online portal full of dynamic learning resources and immersive activities.

Introduction: Overcoming Employee Resistance0:44
Overcoming Employee resistance
Resistance to change is a natural reaction when employees are asked, to change. Change is uncomfortable and requires new ways of thinking and doing. Employees have trouble developing a vision of what life will look like on the other side of a change. So, they tend to cling to the known rather than embrace the unknown.

No employee is left unaffected in most changes. As a result, resistance to change often occurs when change is introduced.

And sometimes you just need to get into a one on one conversation with the employee that resists the change. In this module I explain how you can bend that resistance.
How to Avoid and Overcome Employee Resistance8:18
In this Lecture we are going to take a closer look at:
Be able to Avoid and Overcome Employee Resistance
Insight Exercise Employee Resistance1:10
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.

It helps you to become a better manager or leader and to improve your performance.
How and What to Communicate to Bend Employee Resistance (Part 1)6:31
In this Lecture we are going to take a closer look at:
Part 1: Know How and What to Communicate to Bend Employee Resistance
(Employee Resistance Conversation Technique)
How and What to Communicate to Bend Employee Resistance (Part 2)7:45
In this Lecture we are going to take a closer look at:

Part 2: Know How and What to Communicate to Bend Employee Resistance (Employee Resistance Conversation Technique)
Bending Resistance: Reframing Change Through Empathy and Clarity
Insight exercise Employee Resistance1:03
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.

It helps you to become a better manager or leader and to improve your performance.
Case Study & Applied Practice for Overcoming Resistance2:01
This interactive segment gives you a chance to learn important business communication skills by doing them. Through an interesting business case, you will look at real-life situations and come up with ways to communicate more clearly.
At the end of the module, there is a practical activity that lets you use what you have learned in a simulated business setting. This module is a mix of theory and practice that will help you feel more confident and competent in communicating in business.
Practice your Overcoming Resistance Communication Skills0:07
Improve your Overcoming Resistance Communication Skills with "The Learner Lab," an interactive online portal full of dynamic learning resources and immersive activities.

Introduction: How to say ”NO” to better Control Time and Priorities1:04
As a manager you're constantly saying yes: to opportunities, to ideas, to ways to grow the business. Saying yes is a crucial element in your success. But so is saying no.
As a manager you need to learn how to say no more often
In fact, if you want to be successful, you need to learn how to say no to almost everything that comes your way. With success will come an incredible flood of people placing requests and demands on your time –and your time is without a doubt your most valuable resource.
But saying no is not always easy. I believe that people in general have a difficult time turning down others: "Deep down inside we all want to be liked, so we worry that saying no will change the way others view us."

That is something I used to struggle with myself. But not anymore.
To combat this tendency I've created a detailed system which you can see in the next module.
Why and How to say ”NO” to Better Control Time and Priorities6:17
In this Lecture we are going to take a closer look at:
Understand Why and How to say ”NO” to better Control Time and Priorities
Insight Exercise Saying "No"1:09
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.
It helps you to become a better manager or leader and to improve your performance.
How and What to Communicate when You Say “No”7:52
In this Lecture we are going to take a closer look at:

How and What to communicate when you say “No”
How to Say ”NO” Conversation Technique4:01
In this Lecture we are going to take a closer look at:
Know How and What to say when you say “No”
(Saying NO Conversation Technique)
Saying No: Balancing Enthusiasm with Priorities
Case Study & Applied Practice for Saying "No"1:57
This interactive segment gives you a chance to learn important business communication skills by doing them. Through an interesting business case, you will look at real-life situations and come up with ways to communicate more clearly.
At the end of the module, there is a practical activity that lets you use what you have learned in a simulated business setting. This module is a mix of theory and practice that will help you feel more confident and competent in communicating in business.
Practice your Sayin "No" Communication Skills0:07
Improve your Saying "No" Communication skills with "The Learner Lab," an interactive online portal full of dynamic learning resources and immersive activities.

Introduction: The Importance of being able to Admit Your Mistakes1:20
The Importance of being able to Admit Your Mistakes
One of the most important things a manager needs to have is the team’s respect. It is an important catalyst that allows you to lead a great team. It cannot be bought. You cannot fool people into respecting you. Respect is earned through actions you take, especially in tough times when the “right” choice is a hard one.

Of course there are a lot of things you can do as a manager to earn respect. One of those is admitting your mistakes and living up to them.
It goes without saying that if a manager expects employees to acknowledge their mistakes and learn from them, then the manager should lead by example.

Yet it surprises me how many people don’t acknowledge their mistakes. Some managers avoid admitting mistakes because they feel it makes them feel weak in front of their employees. They feel they need to always be right for people to look up to them. They might think they are too busy for it. Some even think they are immune to apology since they are the boss after all.
In my experience, admitting mistakes the right way is one of the best ways to earn people’s respect and trust.
The Importance of being able to Admit Your Mistakes3:14
In this Lecture we are going to take a closer look at:
Understand the Importance of being Able to Admit your Mistakes
Insight Exercise Admitting Mistakes0:56
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.
It helps you to become a better manager or leader and to improve your performance.
Guidelines to Admitting Your Mistakes6:15
In this Lecture we are going to take a closer look at:
Most important guidelines to Admitting your mistakes
How and What to Communicate when You Admit a Mistake5:15
In this Lecture we are going to take a closer look at:
Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)
Owning a Deadline Mistake: Admitting Mistake and Refocus Activities
Insight Exercise Admitting a Mistake1:09
And the last Insight Exercise!
Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.
It helps you to become a better manager or leader and to improve your performance.
Case Study & Applied Practice for Admitting a Mistake2:20
This interactive segment gives you a chance to learn important business communication skills by doing them. Through an interesting business case, you will look at real-life situations and come up with ways to communicate more clearly.
At the end of the module, there is a practical activity that lets you use what you have learned in a simulated business setting. This module is a mix of theory and practice that will help you feel more confident and competent in communicating in business.
Practice your Admitting a Mistake Communication Skills0:07
Improve your Admitting a Mistake Communication Skills with "The Learner Lab," an interactive online portal full of dynamic learning resources and immersive activities.
Congratulations!0:46
Bonus Lecture: Available Management Courses0:20
Investing in management training for yourself or your line managers can positively impact your business. Management skills training creates more effective managers in their roles, who can drive success within their teams.
By investing in and making management training a priority, you’ll improve your company's success and influence your wider team morale.
In this document, you will find the management courses that I currently offer. If you want to learn more, please take a look

Requirements

Have a basic understanding of Business, Management or Leadership and is willing to learn new practical Management skills & techniques to enhance their career

Description

Are you seeing one or more of these problems in your team or department?

Missed deadlines, tasks not completed, gossip and rumors spreading, low morale, or reduced team performance.

In many cases, these problems are not caused by lack of effort, they are caused by poor communication between managers and employees.

In fact, one of the biggest challenges in organizations today is management communication: communicating decisions clearly, handling difficult conversations, saying “no” when necessary, delegating work effectively, and overcoming employee resistance.

That is exactly what this Communication Skills for Managers course will help you master.

In this comprehensive online management communication skills course, which you can follow at your own pace, I will provide you with the knowledge, tools, and techniques to become more successful at communicating as a manager.

The challenge is that communication skills for managers and leaders are different from communication skills for the average person. Most of us have never been properly trained for this.

By improving your management communication skills at work, you increase your ability to achieve success, to have your contributions recognized, and to position yourself for the promotions you deserve.

In this course, you will learn how to engage in clear, positive interpersonal communication to convey information, ideas, and decisions more effectively. You will discover how to choose the right words and tone for every business interaction, adopt the right mindset for success, and take specific actions that help others receive your messages positively.

In this course, you will learn how to:

Communicate like an effective leader in any situation: delegating work, handling difficult conversations, overcoming resistance, and making tough decisions
Delegate work effectively using proven delegation communication techniques
Handle difficult conversations and communicate tough decisions clearly and confidently
Overcome employee resistance and create commitment to decisions
Say “No” as a manager without damaging relationships or authority
Admit mistakes as a leader while maintaining credibility and respect

Whether you are a new manager or simply looking to improve your leadership skills, most experts agree that one of the most important skills all managers need is effective management communication.

Your ability to communicate effectively can make or break your career.

I personally experienced communication difficulties in my first management job. I started out managing my former peers who were all older and more experienced than me. I didn’t know what to say or how to delegate work, communicate decisions, say “no,” or admit mistakes.

I realized I needed to step up my game, so I studied and researched how to communicate more effectively as a manager. Over time, I discovered communication techniques that made my life as a manager much easier.

All that experience, knowledge, and insight is now included in this comprehensive and practical management communication program.

During the course, I will show you exactly how to apply specific communication techniques and structures to become a more effective leader and achieve better results.

After completing a module, you can immediately apply what you have learned in real management situations, often the very same day.

As you begin applying these communication techniques regularly, they will become second nature.

You will become a leader who gets things done more easily. You will feel more confident because you have the tools and techniques to communicate clearly and effectively with your team.

And this will not go unnoticed in your organization.

Over the past two decades, I have held several management and leadership roles within highly competitive IT environments. These communication skills have helped me successfully manage and lead multiple teams.

My goal is to help current and new managers like you become more effective and successful leaders, benefiting both your organization and your employees.

How will you benefit from this course?

If you implement what you learn in this course, you will experience benefits such as:

More personal confidence through improved communication skills
Being seen as a more courageous and authoritative manager or leader
Being recognized as a clear and transparent communicator
Better collaboration and interpersonal communication with your employees
Stronger employee alignment through effective management communication
Improved staff morale because employees understand expectations
Greater efficiency and productivity through clearer communication
Higher employee satisfaction through positive leadership communication
More loyal employees because you communicate like a great manager

I have trained over 50,000 professionals, managers, and aspiring leaders through workshops, coaching sessions, and online programs.

People say things like:

"This course was full of extremely useful information that I plan to incorporate it daily in my job and outside of my job as well. The information was clearly outlined and logically structured. The instructor was also very motivated about the topic and I look forward to going through his additional coaching course. I'd like to thank him for putting out this information as it will be extremely helpful in my future." — Gary G.

"This is a very practical and valuable course for anyone who is trying to improve their leadership and employee management skills. The lessons and concepts are clear and well presented. Highly recommended." — Alex A

"It is easy to follow and understand. Clear and concise. Actually, I already got some ideas forming in my mind and I know it will really help with our business and team." — April V.

This course is designed like a practical management workshop. We will walk step-by-step through powerful communication techniques you can immediately apply in real leadership situations.

All the knowledge is structured into clear and easy-to-apply steps.

Thank you for your interest in this course. With Udemy’s 30-day money-back guarantee, there is no reason to hesitate.

Click the Enroll button now and I will see you in Lesson One, where we start with the 10 biggest communication mistakes managers make.

Start today.

Let your leadership flourish.

Who this course is for:

This course is designed for (upcoming) Supervisors, Managers, Leaders, Business Owners and Entrepreneurs in Management, Business, IT and Finance who want to get more out of themselves and out of their teams.

Communication Skills for Managers Every Leader Should Master

What you'll learn

Explore related topics

Course content

Introduction and "The 10 Biggest Communication Mistakes Managers Make"3 lectures • 15min

Employee achievement, Positive Communication and Creating a Secure base at work6 lectures • 29min

Become more Successful through Effective Delegation10 lectures • 35min

How Great Managers Effectively Communicate Decisions8 lectures • 26min

Overcoming Employee Resistance9 lectures • 28min

How to say ”NO” to better Control Time and Priorities8 lectures • 22min

Admitting a Mistake11 lectures • 22min

Requirements

Description

Who this course is for: