Management - Leadership, Negotiating, Assertiveness, Sales

What are the benefits of assertiveness? Why is it such a useful skill? What are the common misconceptions? And how you're currently doing it wrong.

Do we control our own behaviour or is it coming from somewhere else? Can you influence your subconscious and change yourself for the better? This lecture helps you become the person you'd like to be by changing your self-belief and life scripts.

Assertiveness is not about overpowering the rights of other people. What are your rights? And what is the difference between aggression and assertiveness? How does listening come into assertiveness?

A core concept for assertiveness is responsibility. This lecture looks at your personal responsibilities and how to rid yourself of all negitive emotions.

This lecture explains how you can use assertivness effectively to take repsonsibility for your mistakes. Can mistakes even be a good thing?

How can you change lifelong behaviour? Are there things about yourself that you'd like to be able to adjust? This lecture gives you practical skills to handle difficult situations more effectively. Don't be a doormat or a tank!

Aggressive people can be difficult to handle. This lecture looks at what aggression is, and how you can diffuse it. You needn't take aggression lying down, and this lecture demonstrated simple techniques for eradicating aggression.

Taking criticism can be difficult - how do you do this assertively? This lecture looks at 'negative enquiry' as well as taking feedback onboard effectively.

Being assertive in a difficult situation requires a lot of presence of mind - so how can you go round and get the scene to play out differently (in your favour)?

There are two underlying qualities you will need to be effective in your use of time. This lecture explains both.

How can you set effective goals to make sure you acheive what you want from life. This lecture looks at the core root of Time Management and how to live the life you want.

There are several types of personality and this lecture will help you identify which drivers you have that affect your use of time negatively.

This lecture includes a practical look at the essential Master List. What is it and how do you use it effectively?

Of course you have limited time, so how do you make sure you spend your time wisely on doing tasks in the right order? Which tasks should you do first, and how long should you spend on each?

If you're going to spend your life doing things you love, you'll have to practise this vital skill.

Sometimes clawing back for time for what you love doesn't have to mean saying 'No'. Perhaps you can negotiate to get a better deal.

This lecture looks at how to manage email effectively to stop it taking over your whole working (and at-home) day.

This lecture looks at what a jobs to do list is, what it should contain and how you keep to it day after day.

What is important to put in a diary? This lecture looks at diary scheduling techniques you may never have thought of.

The first stage of Project Management is to define the project. This lecture looks at what that involves and how you can do it effectively. Don't fall for the most common mistake in Project Management.

Once you've listed your tasks you'll need to assign time and costs to each one. This lecture looks at how you do that and avoid common mistakes.

What is a 'critical path' and how can it destroy your whole project if it's wrong? This lecture explains the concept and gives a practical technique for making sure you get this vital phase right.

What can you do if your project is running late? Which tasks can be rushed or combined? This lecture looks at troubleshooting when things are going wrong.

The Gantt Chart is the cornerstone of Project Management and will be your key tool for ensuring you run to time, budget, and quality. In this lecture we look at how to make one and what a good one looks like.

Now that the project is mapped out you can calculate what resources you'll need for your project. This lecture will help you estimate the hours the project will take and how many people you'll need to gather.

If you're working with clients, managers, or other teams, you'll need to be able to monitor and display your progress. This lecture demonstrates simple ways to make sure everyone understands how the project is progressing.

Some costs will be incurred over the life of the project and can therefore be hard to measure. This lecture demonstrates how to forecast, at any point in the project, whether you're going to be on budget or not.

When you identify errors or problems with your project, how can you adjust your plan to ensure you still get good results? This lecture looks at the 5 options you have if you're not going to deliver the project on time and on budget.

After your project it's important to look at what went well and what could be improved. This lecture examines how to do that effectively to make sure you learn as much as possible for next time.

Being a good listener is vital for selling. This lecture looks at how to listen effectively and ask the right questions.

To build rapport effectively with a customer you'll need to know which type of personalty they have. This lecture outlined the 4 types and how to sell to each of them. It's a hugely different technique depending on who it is!

The best way to sell is to identify what your customer needs and offer it. This lecture looks at creating a win-win situation where the customer gets exactly what they're looking for.

Now you know their needs you can prescribe a solution by tailoring your pitch and offering. This lecture will make sure you always get the sale!

What should you do when you're customer starts suggesting excuses why the don't want the product, or specific problems with your offering? This lecture will help you handle any objection politely and effectively.

Good sales people have a detailed and flexible plan for a meeting. This lecture outlines what you need to prepare to make sure you can handle objections, know your offering, and close the deal.

This lecture will teach you an extremely powerful tool for overcoming objections.

It's come to the end of the pitch/meeting and now you need to close. This is often the part people shy away from, and this lecture will teach you how to close in a pain free, non pushy way, that will ensure you always get the deal.

Selling doesn't end with The Close. This lecture outlines the importance of maintianing a relationship and rapport.

On top of being a great sales person, you need great systems to back you up. This lecture looks at what those essential infrastructures are, and how to quickly apply them to your own life.

This lecture looks at creating, communicating and acheiving a vision.

Leaders need to do so much more than just providiving a vision. They also need make sure everything runs smoothly and people and motivated and well assigned.

Keeping your team motivated is an ongoing and difficult challenge for any leader. This lecture explains some simple things you can that don't require natural charisma.

What are the different types of teams and how do you manage each one effectively? Without a team you are not a leader!

How can you be fair but also firm. This lecture looks at dealing with favouritism and the differing skills within your workforce. Should the best person for the job always do the job?

How does a weekly meeting work and how do you make sure the right people are there?

Delegation is passing tasks down to your team. How much should you delegate and what can you do if it goes wrong?

Leadership comes in many forms and this lecture looks at the 4 leadership styles. Which one are you and how does it affect how you manage people?

How much freedom should you give your staff? This lecture looks at deciding how able your staff are, and how able you are to let decisions go.

Leading by example is by far the best way to win respect and hard work from your team. This lecture summarises technique for doing this and how to become a great leader.

The first rule of negotiating is simply to ask. Here we look at how you can get a better deal just by plucking up the courage to ask the question.

The easiest way to become a better negotiator is to see it as a game. This helps you pass the mental blocks of fear and embarrassment and start getting the great deals you deserve.

Before you begin a negotiation it's vital to set your walk away limit - this will drive your opening offer and what deal you agree on at the end... and if you set it wrong you could be doomed.

Make your negotiating position powerful by thinking about their weaknesses. This will make you mentally strong and help get a more favourable deal.

What should your opening offer be in a negotiation? This lecture looks at how to set the optimum figure to build on later.

What is The Flinch and how can it be a good thing? This is a technique you should look out for, and also use yourself.

The Vice is a popular negotiation technique that can easily get out of hand if you don't stop it early on. This lecture gives you a simple phrase to stop The Vice in it's tracks.

Trading is a vital area to prepare before you go into a negotiation, and to use throughout. If you get it wrong you could seem both dishonest and unfair.

A common suggestion is to split the difference, but rather than agreeing you should use it to your advantage. This lecture will show you how.

Finally, don't let The Nibble get you at the end. This lecture looks at a simple way to fight back, and make sure you don't lose the deal at the last minute.

A key part of presenting is deciding what you want to communicate. This lecture looks at how to choose your message and get it across clearly.

This lecture teaches you how to avoid any disasters with your presentation by always having a back up plan and spare materials.

Giving a presentation is one of the most feared things - so how can you overcome this and be a confident presenter?

The opening minutes of a presentation set the tone and hook your audience. This lecture looks at what to include and how to open a speech with confidence.

Laying out your agenda for the presentation publicly is great for both you and the audience. This lecture looks at how to do it effectively, and when is the right time.

This lecture looks at interacting with your audience. It's important to make sure they're engaged and involved but interaction can be scary and uncomfortable. Here's how to do it right.

What visual aids are recommended for a presentation and how can you make sure they're engaging and effective?

Should you take notes onto the stage with you? And if so what should be on them? This lecture looks at holding notes vs having them on the screen.

How should you finish a presentation to make sure your audience remembers the key points and enjoyed the session?

Above all with presentations - simplicity is key. This lecture summarises this vital point.

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