Corporate Learning and Development - Difficult Conversations
What you'll learn
- Step up to crucial conversations-and handle them well- by learning to influence virtually every domain of your life
- Improve yourself by asking what crucial conversation to hold and if you should hold it
- Establish a good climate by being completely-informed with a good story-line
- Work on your own thoughts, feelings and stories to avoid the costly mistake of "Not Being Informed"
- Build a Safety-zone by simply describing the gap
- Learn to stay focused and flexible
- Make headway by First agreeing on a plan and then by following-up.
Requirements
- Anyone interested to move out of their comfort zone and enrich their lives by learning to have crucial and difficult conversations will benefit
Description
Post Completion of this course you will be able to:
1. Step up to crucial conversations and handle them well- by learning to influence virtually every domain of your life
2. Improve yourself by asking what crucial conversation to hold and if you should hold it
3. Establish a good climate by being completely informed with a good story-line
4. Work on your own thoughts, feelings, and stories to avoid the costly mistake of "Not Being Informed"
5. Build a Safety-zone by simply describing the gap
6. Learn to stay focused and flexible
7. Make headway by First agreeing on a plan and then by following up.
We chatter and tattle and gossip and jest. But sometimes—more often than we’d like—we have crucial conversations, those sensitive exchanges that can hurt or haunt us in ways no other kind of talking does. Crucial conversations are unavoidable in life, and in business, they can run the gamut from firing a subordinate to, curiously enough, receiving praise. But whatever the context, crucial conversations differ from other conversations because of the emotional loads they carry. These conversations call up embarrassment, confusion, anxiety, anger, pain, or fear—if not in us, then in our counterparts.
Indeed, crucial conversations cause such anxiety that most people simply avoid them. This strategy is not necessarily wrong. One of the first rules of engagement, after all, is to pick your battles. Yet sometimes it can be extremely costly to dodge issues, appease difficult people, and smooth over antagonisms because the fact is that avoidance usually makes a problem or relationship worse.
Since crucial conversations are so common—and so painful—why don’t we work harder to improve them? The reason is precisely that our feelings are so enmeshed. When we are not emotionally entangled in an issue, we know that conflict is normal, that it can be resolved—or at least managed. But when feelings get stirred up, most of us are thrown off balance. Like a quarterback who chokes in a tight play, we lose all hope of ever making it to the goal line.
We have seen that managers can improve difficult conversations unilaterally if they approach them with greater self-awareness, rehearse them in advance, and apply proven techniques & tools we offer in this course.
Who this course is for:
- Anyone who's struggling to say "No"
- Management Students
- Team Leaders, Managers and Above
Course content
- Preview02:40
Instructors
![Ravikanth Jagarlapudi](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 3.9 Instructor Rating
- 36 Reviews
- 7,108 Students
- 5 Courses
Ravi Jagarlapudi has been in the field of Learning and Development since 2004.
Ravi's Learning Career started as a Process Trainer at HSBC, he then moved on to the roles of a Transition Trainer, Behavioral Trainer & Training Manager. At Wells Fargo he took on the roles of a Learning Partner and Talent & Learning Manager before he ventured out to kick-start his entrepreneurship journey with his own Learning Consulting Firm, Sai Acuity.
Ravi has played a key advisory role in creating & executing a Learning strategy. His networking, communication & negotiation skills came to the fore while resolving differences by determining needs and suggesting practical solutions that benefit stakeholders. He has the ability to communicate with all levels of management and staff and prepare effective launch communications in sync with the Company values, culture and ways of working.
Ravi understood the business needs and problems by working closely with HR Business Partners, Line of Business Heads and Managers, before even thinking about creating interventions to provide solutions. His niche skills are into Instructional Designing, Learning Needs Analysis, Facilitation & Delivery Methodology, Performance consulting, Mentoring and Stakeholder Engagement.
Ravi has many success stories, by tapping the power of Learning he was able to sustain staff performance and ensured a department process become BAU. By collaborating with Business he built an intervention which helped many Senior Financial Analysts transition to Team Leads and many more.
Overall Ravi has been able to establish and scale best practices for project managing L&D Initiatives, in partnership with multiple teams and stakeholders. He is an experienced Learning & Development Leader with a demonstrated history of working in the banking and information technology industry. He is a strong professional with over 2 decades of Corporate experience working with HSBC, Wells Fargo and Sai Acuity, he has a Masters degree in Mathematics and Computer Science.
- 4.1 Instructor Rating
- 5,715 Reviews
- 309,690 Students
- 43 Courses
We specialize in Cybersecurity, Data Science and Talent Management/Human capital management training. The USP of all our training's is the hands-on that we provide, our focus is on real-life practical knowledge sharing, and not tool-based PPT slides. All our training's are conducted by highly experienced practitioners who are dyed-in-the-wool penetration testers. The material is cutting edge and updated with even the most recent developments. We have a standard set of courses outlined in different information security domains, data analytics domains and Talent management domain. However, we also customize the training according to the clients’ requirements.