Manage and Control Quality (PMI - PMP)
What you'll learn
- Identify the inputs to the Manage Quality process
- Recognize examples of activities that are conducted in an effective quality audit
- Sequence the steps of a root cause analysis
- Identify the outputs of the Manage Quality process
- Identify inputs to the Control Quality process
- Recognize the tools and techniques you can use to control quality
- Sequence the steps in creating a Pareto diagram
- Identify outputs of the Control Quality process
- Use a control chart to determine when a process is out of control
- Recognize the characteristics of quality management
- Recognize the characteristics of quality control
- Recognize the relationship and distinction between quality management and quality control
- Demonstrate your understanding of the Manage Quality and Control Quality processes
Requirements
- No special requirements or prerequisites are needed to take this course, but some extra reading about projects, project management, project life cycle, organizational project management, project scope, project schedule, project costs, project quality, project human resources and project communications will help.
- Part of the Project Management Professional Certification Course (PMI-PMP)
Description
The Manage and Control Quality (PMI - PMP) is course 15 of 28 of the Project Management Professional Certification Program (PMI-PMP).
A critical aspect of managing any project is managing the quality of processes and deliverables. Ultimately, a project will fail if it doesn't meet quality requirements.
In this course, you'll learn how the manage quality process and the control quality process work together to help ensure that a project achieves the best possible levels of quality. Both in how work as carried out and in the end result.
1. Inputs to Manage Quality
2. Quality Audits
3. Process Analysis and Root Cause Analysis
4. Outputs of Manage Quality
5. Inputs to Control Quality
6. Techniques to Control Quality
7. Representing Data for Quality Control
8. Outputs of Control Quality
9. Determining When a Process Is Out of Control
10. Quality Management Characteristics
11. Quality Control Characteristics
12. The Quality Management/Quality Control Relationship
13. Exercise: Quality Management and Quality Control
That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!
Who this course is for:
- Leaders, managers, entrepreneurs, professionals and project workers with or without formal project management training will improve project management skills and knowledge and will be ready to stand for formal certification.
Course content
- Preview01:48
- Preview09:21
- Preview11:08
- Preview03:22
- 00:12Project Management Process Group and Knowledge Area Mapping
- 00:23Manage Quality: Inputs, Tools & Techniques, and Outputs
- 04:20Inputs to Manage Quality
- 00:10Cause-and-Effect Diagram
- 07:24Quality Audits
- 04:57Process Analysis and Root Cause Analysis
- 04:04Outputs of Manage Quality
- 00:25Control Quality: Inputs, Tools & Techniques, and Outputs
- 05:53Inputs to Control Quality
- 08:08Techniques to Control Quality
- 00:11Check Sheets
- 07:03Representing Data for Quality Control
- 03:24Outputs of Control Quality
- 07:18Determining When a Process Is Out of Control
- 06:23Quality Management Characteristics
- 04:10Quality Control Characteristics
- 06:55The Quality Management/Quality Control Relationship
- 13:45Exercise: Quality Management and Quality Control (I)
- 13:06Exercise: Quality Management and Quality Control (II)
- 00:36Course Project (optional)
- 01:40Manage and Control Quality (PMI - PMP)
- 19 questionsManage and Control Quality (PMI - PMP)
- 00:04PMI Certification Info
- 00:05Bonus Lecture
Instructor
![Sorin Dumitrascu](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.2 Instructor Rating
- 24,951 Reviews
- 267,771 Students
- 123 Courses
Before Udemy, Sorin developed and delivered courses on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management.
Currently working as a consultant and program manager, he is a certified trainer and project manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration.
Sorin coordinated during the last 10 years projects in the areas of rule of law, regional development and human resources.
He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development).
Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).