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Manage and Control Quality (PMI - PMP)
Rating: 4.5 out of 5(156 ratings)
9,290 students

Manage and Control Quality (PMI - PMP)

Project Management Professional Certification Program (PMI-PMP)
Last updated 11/2025
English

What you'll learn

  • Identify the inputs to the Manage Quality process
  • Recognize examples of activities that are conducted in an effective quality audit
  • Sequence the steps of a root cause analysis
  • Identify the outputs of the Manage Quality process
  • Identify inputs to the Control Quality process
  • Recognize the tools and techniques you can use to control quality
  • Sequence the steps in creating a Pareto diagram
  • Identify outputs of the Control Quality process
  • Use a control chart to determine when a process is out of control
  • Recognize the characteristics of quality management
  • Recognize the characteristics of quality control
  • Recognize the relationship and distinction between quality management and quality control
  • Demonstrate your understanding of the Manage Quality and Control Quality processes

Course content

1 section31 lectures2h 40m total length
  • A day in the life of a project manager3:52

    A day in the life of a project manager

  • Course Choice, Skill Development and Prior Knowledge
  • Course Overview1:48

    In this course, you'll learn how the manage quality process and the control quality process work together to help ensure that a project achieves the best possible levels of quality. Both in how work as carried out and in the end result.

  • Effective Learning7:04

    Effective Learning

  • FAQs1:02

    FAQs

  • Program Overview (I)9:21

    The Project Management Professional Certification Course (PMI-PMP) includes a number of 28 sections covering the most relevant information in the Project Management Body of Knowledge (PMBOK6) developed by the Project Management Institute (PMI).

  • Program Overview (II)11:08

    The Project Management Professional Certification Course (PMI-PMP) includes a number of 28 sections covering the most relevant information in the Project Management Body of Knowledge (PMBOK6) developed by the Project Management Institute (PMI).

  • Project Management Process Group and Knowledge Area Mapping0:12

    Project Management Process Group and Knowledge Area Mapping

  • Manage Quality: Inputs, Tools & Techniques, and Outputs0:23

    Manage Quality: Inputs, Tools & Techniques, and Outputs

  • Inputs to Manage Quality4:20

    After completing this topic, you should be able to identify the inputs to the Manage Quality process

  • Cause-and-Effect Diagram0:10

    Cause-and-Effect Diagram

  • Quality Audits7:24

    After completing this topic, you should be able to recognize examples of activities that are conducted in an effective quality audit

  • Process Analysis and Root Cause Analysis4:57

    After completing this topic, you should be able to sequence the steps of a root cause analysis

  • The Science of Better Learning5:14

    The Science of Better Learning

  • Outputs of Manage Quality4:04

    After completing this topic, you should be able to identify the outputs of the Manage Quality process

  • Control Quality: Inputs, Tools & Techniques, and Outputs0:25

    Control Quality: Inputs, Tools & Techniques, and Outputs

  • Inputs to Control Quality5:53

    After completing this topic, you should be able to identify inputs to the Control Quality process

  • Techniques to Control Quality8:08

    After completing this topic, you should be able to recognize the tools and techniques you can use to control quality

  • Check Sheets0:11

    Check Sheets

  • Representing Data for Quality Control7:03

    After completing this topic, you should be able to sequence the steps in creating a Pareto diagram

  • Concepts, Insights and Inquiries
  • Outputs of Control Quality3:24

    After completing this topic, you should be able to identify outputs of the Control Quality process

  • Determining When a Process Is Out of Control7:18

    After completing this topic, you should be able to use a control chart to determine when a process is out of control

  • Quality Management Characteristics6:23

    After completing this topic, you should be able to recognize the characteristics of quality management

  • Quality Control Characteristics4:10

    After completing this topic, you should be able to recognize the characteristics of quality control

  • The Quality Management/Quality Control Relationship6:55

    After completing this topic, you should be able to recognize the relationship and distinction between quality management and quality control

  • Exercise: Quality Management and Quality Control (I)13:45

    After completing this topic, you should be able to demonstrate your understanding of the Manage Quality and Control Quality processes

  • Exercise: Quality Management and Quality Control (II)13:06

    After completing this topic, you should be able to demonstrate your understanding of the Manage Quality and Control Quality processes

  • Practical Activity: Quality Control Data Representation
  • Manage and Control Quality (PMI - PMP)
  • Manage and Control Quality (PMI - PMP)
  • PMI Certification Info0:03

    PMI Certification Info

  • Manage and Control Quality (PMI - PMP)1:40

    In this course, you'll learn how the manage quality process and the control quality process work together to help ensure that a project achieves the best possible levels of quality.

  • Takeaways, Practical Applications and Endorsements
  • PMI PMP Exam Outline3:07

    PMI PMP Exam Outline

  • Ready to ace the PMI-PMP Exam?0:23

    After completing the Project Management Professional Certification Program (PMP), take your preparation to the next level with the Test Prep: Project Management Professional: PMI - PMP Exam Mastery.

    Dive deep into key topics, practice with real exam scenarios, and ensure you're fully equipped to conquer the PMI exams with confidence.

  • Applied Knowledge is the Real Power17:45

    You think knowing stuff changes the game? You think sitting in a library, stacking up facts like you’re building a Jenga tower, is gonna make you a winner? Man, that’s cute. But life ain't a trivia night. Information alone? It’s worthless. It’s like having a Lamborghini in your garage but you never learned how to drive. You just sit in it, making engine noises. Vroom vroom. People walk by, they see the car, but they also see you ain't going nowhere. You got all this knowledge, all these textbooks, but when life throws a punch, you’re still looking up the definition of "duck." It’s what you *do* with that information that actually matters. Don't be the person with the shiny car and no keys.

Requirements

  • No special requirements or prerequisites are needed to take this course, but some extra reading about projects, project management, project life cycle, organizational project management, project scope, project schedule, project costs, project quality, project human resources and project communications will help.
  • Part of the Project Management Professional Certification Course (PMI-PMP)

Description

The Manage and Control Quality (PMI - PMP) is course 15 of 28 of the Project Management Professional Certification Program (PMI-PMP).

A critical aspect of managing any project is managing the quality of processes and deliverables. Ultimately, a project will fail if it doesn't meet quality requirements.

In this course, you'll learn how the manage quality process and the control quality process work together to help ensure that a project achieves the best possible levels of quality. Both in how work as carried out and in the end result.

1. Inputs to Manage Quality
2. Quality Audits
3. Process Analysis and Root Cause Analysis
4. Outputs of Manage Quality
5. Inputs to Control Quality
6. Techniques to Control Quality
7. Representing Data for Quality Control
8. Outputs of Control Quality
9. Determining When a Process Is Out of Control
10. Quality Management Characteristics
11. Quality Control Characteristics
12. The Quality Management/Quality Control Relationship
13. Exercise: Quality Management and Quality Control

Beyond processes, quality management significantly influences the final product or service of a project. This course delves into the importance of quality standards, explaining how to set them, measure performance against them, and implement any necessary corrective actions to maintain customer satisfaction. By taking this course, you'll be better prepared to prevent quality issues and confidently deliver projects that meet or even exceed expectations.

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!

Who this course is for:

  • Leaders, managers, entrepreneurs, professionals and project workers with or without formal project management training will improve project management skills and knowledge and will be ready to stand for formal certification.