Making Difficult Conversations, Safe Conversations

While Conflict is Inevitable, Combat is Optional
Rating: 4.7 out of 5 (29 ratings)
814 students
English [Auto]
How to effectively communicate when addressing challenging team dynamics, mismanaged expectations or good old-fashioned bad behavior.


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If you work with or interact with people, it's inevitable that you will need to have difficult conversations. How you respond in challenging and awkward situations determines whether relationships will be developed or destroyed. Rest assured, it’s possible to safely address challenging behaviors without rattling sabers, shouting ultimatums and without destroying the dignity of a fellow human being. In this course, you will learn how to implement a Safe Conversations Communication Framework that will equip you to confidently and respectfully address the behaviors that negatively impact you or others. You will do this while building positive relationships and while elevating your leadership to the next level.

Who this course is for:

  • Individuals desiring to effectively communicate at those challenging and awkward times when opinions differ, emotions are strong and when relationships are at risk.

Course content

1 section6 lectures55m total length
  • Introduction
  • Conflict is Inevitable
  • Causes of Conflict
  • Safe Conversations Communication Framework
  • Safe Conversation Demonstration
  • "What If" and What's Possible


Transform difficult conversations into safe conversations
Lorie Reichel-Howe
  • 4.7 Instructor Rating
  • 29 Reviews
  • 814 Students
  • 1 Course

Lorie Reichel-Howe is founder of Conversations in the Workplace. She equips managers, teams and business professionals to have “Safe Conversations” – transformative dialogue that uncovers hidden workplace issues. Whether addressing challenging team dynamics, mismanaged expectations or good old-fashioned bad behavior, “Safe Conversations” foster greater innovation, inclusion and collaboration within organizations.

With over 20 years of experience in communications and relationship management, training and development, Lorie is passionate about supporting organizations in creating a culture where people love where they work and love the people they work with.

Lorie is a professional mediator and conflict coach. She has supported organizations such as SHRM, PIHRA, Women in Technology International, County of Los Angeles Women’s Leadership Conference, Pinterest, Rimini Street Incorporation, San Jose State University, Santa Clara County Office of Education, California League of Schools and many more.