Make Yourself Clear

How to Use a Teaching Mindset to Listen, Understand, Explain Everything, and Be Understood.
Rating: 4.0 out of 5 (71 ratings)
4,325 students
Make Yourself Clear
Rating: 4.0 out of 5 (71 ratings)
4,328 students
Deepen your approaches to selling ideas, products, and services to new and ready-to-expand customers
Incorporate research-driven practices and teaching methodology into your business strategy
Organize people and manage your resources with a teaching mindset
Implement clear and effective methods to enable colleagues to understand and apply their training
Establish and service long-term relationships with your clients

Requirements

  • At least 1-2 years of professional experience in sales, training, management, or client/customer service will be helpful for contextualizing our examples and methods. However, it is not required.
Description

Selling is teaching. Leading is teaching. Training is teaching. Providing great customer support and client service is teaching. Make Yourself Clear articulates and amplifies the opportunities for cross-industry learning between businesses and schools. Educational research-driven practices — including formative assessment, designing for understanding, personalized feedback, and differentiated instruction — can and do drive results in corporate environments. Engaging and accessible, this course is a must-have resource for anyone wishing to approach his or her workplace as a high-level, supportive learning environment. The business case for teaching has never been more clear.

Who this course is for:
  • Sellers who are passionate about forming lasting relationships with customers and improving themselves and those whom they serve.
  • Leaders who recognize that being a supervisor is more than telling people what to do; it is about helping them get better at what they do in service of the organization.
  • Trainers who are trying to teach and reach more learners, more efficiently and more effectively.
  • Service and support professionals who want to do more than just get the project or task done.
Course content
3 sections • 10 lectures • 1h 11m total length
  • Welcome to the course!
    00:26
  • Working at the Intersection of Business and Teaching
    04:38
  • Introduction to Authenticity
    03:05
  • Acceptability Audit
    2 questions
  • Introduction to Immediacy
    03:31
  • Introduction to Delight
    01:50
  • Personas
    03:06
  • Construct A Profile
    2 questions
  • Quick check for understanding
    4 questions
  • Win Win Win Scenarios
    03:55
  • Your Win-Win-Win
    1 question
  • Recovering Human Judgment
    04:11
  • Thank you
    00:41
  • Special Content: Reshan and Steve's Interview on Inside Personal Growth
    46:34

Instructor
Explain Everything Co-Founder
Reshan Richards
  • 4.2 Instructor Rating
  • 639 Reviews
  • 12,494 Students
  • 2 Courses

Dr. Reshan Richards is adjunct assistant professor at Teachers College, Columbia University, associate at Columbia University’s School for Professional Studies, and Chief Learning Officer at Explain Everything, which he co-founded. Reshan also teaches Startup 101, an entrepreneurship course at Montclair Kimberley Academy in NJ and works with school leaders all over the world through the Global Online Academy network.

Reshan is the author of Blending Leadership: Six Simple Beliefs for Leading Online and Off and writes a monthly column about leadership and technology on EdSurge. His research on mobile technology and assessment has been recognized internationally in publications such as the Journal of Online Learning and Teaching, the International Journal of Instructional Media, and most recently in the Handbook of Mobile Learning in the Contemporary Classroom.

An Apple Distinguished Educator and member of Mensa, Reshan has an Ed.D. in Instructional Technology and Media from Teachers College, Columbia University, an Ed.M in Learning and Teaching from Harvard University, and a B.A. in Music from Columbia University.