Be A Better Waiter - Give Better Service

Name: Be A Better Waiter - Give Better Service
Rating: 4.4 (60 reviews)

Learn How To Maximize A Customer's Experience

Last updated 5/2016

English

English [Auto],

What you'll learn

4 sections • 19 lectures • 31m total length

Welcome0:40
Learn proven strategies to increase tips and income for bartenders and food servers, with guidance to ask questions by email or a discussion board visible to all.
The Proof0:39
Examine the proof behind better waiter service by presenting the facts and statistics this course is based on.

They Control Themselves2:01
Adopt a deliberate service mindset to maximize tips by focusing on the customer experience, leaving personal problems at home, and earning more through proactive, professional performance.
They Understand People Dynamics1:08
Recognize that customers are people like you, and apply the simple strategy 'make me feel special' to enhance service and grow tips.
They Excel In Personal Presentation1:13
Be Honest, Have Integrity and Practice Authenticity1:16
Cultivate honesty, integrity, and authenticity by being yourself; attract repeat customers who request you and boost your income even in slow times.

Create The Customer Exeprience2:23
Where everybody knows your name.

Includes cutting someone off who has drank too much.
Look, Listen and Deliver2:42
Upsell Your Expert Advice1:40
Learn to use your menu, wine selection, and dessert expertise to upsell thoughtfully, enhancing the dining experience while respecting guests and boosting ticket size and tips.
Pay "Smart" Attention1:29
Learn to pay smart attention by unobtrusively monitoring tables, anticipating needs, refilling water, returning dropped utensils, and preparing the check to enhance guest experiences and profits.
How To Add Humor1:34
Use humor in the right context to enhance service, laugh at yourself, stay current on events, avoid offending, and build repeat clientele through memorable, human interactions.
Learn To Give And Get1:19
It turns out, you and I probably greatly underestimated the psychological process behind mint-giving, as the way (and amount) in which mints were given was shown to increase tip amount by up to 23%.

Why Be A Problem Solver1:14
Become a problem solver as a food server or bartender, taking responsibility when issues arise. Fix problems quickly to ensure customers return and choose your location over others.
Are Customers Trying To Ruin Your Day?2:45
3 Steps To Turning Around Any Bad Situation2:57
Listen to uncover misunderstandings and unmet expectations by asking what the problem is. Repeat back to confirm and fix the issue, then explain future expectations to prevent repeats.
Admitting Fault Is Tough, But Right1:49
Avoid Making A Scene1:24
Don't Get Too Personal1:15
The Bottom Line1:36
Final Test

Whether you are just starting out as a Foodserver or Bartender, this course will give you the proven strategies necessary to increase your income.

Learn the skills that will increase service value: