Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Software Development Tools No-Code Development
Business
Entrepreneurship Communication Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certifications Network & Security Hardware Operating Systems & Servers Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Paid Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement & Gardening Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition & Diet Yoga Mental Health Martial Arts & Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Learning Teacher Training Test Prep Other Teaching & Academics
Web Development JavaScript React CSS Angular Node.Js PHP HTML5 Typescript
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Amazon AWS Cisco CCNA CompTIA Security+ Microsoft AZ-900
Microsoft Power BI SQL Tableau Data Modeling Business Analysis Business Intelligence MySQL Qlik Sense Data Analysis
Unity Unreal Engine Game Development Fundamentals C# 3D Game Development C++ Unreal Engine Blueprints 2D Game Development Mobile Game Development
Google Flutter iOS Development Android Development Swift React Native Dart (programming language) Kotlin Mobile App Development SwiftUI
Graphic Design Photoshop Adobe Illustrator Drawing Digital Painting Canva InDesign Character Design Procreate Digital Illustration App
Life Coach Training Personal Development Neuro-Linguistic Programming Personal Transformation Life Purpose Mindfulness Sound Therapy Coaching CBT Cognitive Behavioral Therapy
Business Fundamentals Entrepreneurship Fundamentals Business Strategy Freelancing Startup Business Plan Online Business Blogging Leadership
Digital Marketing Social Media Marketing Marketing Strategy Google Analytics Internet Marketing Copywriting Email Marketing Startup YouTube Marketing
2022-06-07T09:50:07Z

Personal DevelopmentCareer DevelopmentConfidence

Professional Receptionist Course by London Reception Academy

Master the mindset to be a confident, professional receptionist through customer service, telephone and people skills.
Rating: 4.7 out of 54.7 (78 ratings)
194 students
Created by Sun Moritz
Last updated 3/2021
English
English [Auto]

What you'll learn

  • Master the skills to understand true telephone etiquette.
  • Learn what is required as a professional receptionist role with the breakdown of duties.
  • Master the correct speech, grammar, expression & voice inflection when on the telephone and face to face.
  • Get into the mindset to become the ultimate receptionist.
  • Present yourself with how to dress, sit and carry yourself professionally for success.
  • Learn how to handle a variety of different behaviours when on reception.
  • Practice what you have learnt with step by step exercises after each module.
  • Gain the confidence on how to multi-task a busy day.
  • Understand the technical side of your voice and how to use it.
  • Support with finding work in this field no matter where you are in the world.

Requirements

  • No requirements necessary apart from a willingness to learn, thorough engagement, focus and commitment.
  • Learn to believe in yourself and improve upon what you already have.

Description

Have you ever wanted to work in reception?

Are you someone that longs to grace the reception desk of a prestigious company?

Maybe you would like to start in reception and proceed up the corporate ladder?

Are you in a position where you would like to earn more money and feel this is your time to shine?

If you are looking to find work in this field The London Reception Academy will support you with your learning.

If you already work as a receptionist, then this course is designed to support you with learning from the ground up as we believe it is never too late to polish your skills and be recognised for something bigger.

My name is Sun Moritz and I am head of The London Reception Academy. I was lucky enough to start my corporate career in reception. The experience gave me many transferable skills and before I realised, I was head receptionist for a marketing company. I acquired all the tricks of the trade and my new found confidence helped me secure more exciting roles further in my career.

I have always felt passionate about being a receptionist since starting my career at the age of 17 for a very large company. Everyone knew who I was and so much was relied upon me being at my best!

Here I will teach you many skills required to master the role of a receptionist including the following:


1. Speaking in the correct way.

2. Presenting yourself on reception.

3. How to present an air of confidence to those around you.

4. Handling conflict when on the phone and face to face.

5. Building trust quickly with a difficult person.

6. Managing different behaviours.

7. Sharpening your listening skills.

8. Mastering attention to detail.

9. Learning how to spin many plates by becoming efficient whilst maintaining a calm composure.

10. Supporting you through a number of exercises giving you clarity of what's required in the role.


Most importantly, it is key to enjoy the process yet maintain a professional demeanour when placed at front of house reception. From acorns grow oak trees and reception may only be the start for you. A receptionist is such a vital role in any organisation so ensure you have your notebook, an open mind, a willingness to learn and a determination to succeed!


See you in class!!

Who this course is for:

  • Any one of any age. A Reception career does not discriminate so all are welcome from beginning to intermediate level.
  • If you have never worked in reception this training will support you from the ground up.
  • Anyone who is looking to get back into a reception role from a career break.
  • Anyone who is already working in reception but is looking for promotion to a better paying reception role

Instructor

Sun Moritz
Head Trainer
Sun Moritz
  • 4.7 Instructor Rating
  • 78 Reviews
  • 194 Students
  • 1 Course

I have been a reception and customer service trainer for over 5 years and have successfully run academies in London for the Miss Reception Training Academy and The London Reception Academy.  I have helped and supported people from all walks of life to master how to become a professional receptionist and how to find employment in this field.  I pride myself on excellence and look to instil this within this training. 

I have always been passionate about reception as this is where I started at the tender age of 15.  I have been fortunate to work for some truly prestigious companies from merchant banks to media firms, advertising, marketing, insurance and telecoms to name just a few.

Reception was just the start for me as I progressed to other roles such as Personal Assistant and Manager.  I opened my first recruitment agency in 2000 and spent many years recruiting receptionists for a variety of roles. 

The training academies were born purely from a client asking if one of our receptionists had been on a course because she was so excellent!  The light bulb went off and Miss Reception was born.

The success of Miss Reception helped launched The London Reception Academy in 2008 and we have never looked back.  It has been truly remarkable to see people from all over the world come through our doors and leave transformed.

The feeling we get when someone lands their first reception role or gets promoted feels surreal every time and it's incredible to know we played a part in this.

We now feel blessed to pass this same knowledge to you without the expensive air fare to London!

As a recruiter, I will also pass down the bonus skills of how to not only write a killer CV but land a reception interview and answer the questions.  You will do the rest with the confidence, self assurance, skills, etiquette, body language and the inner strength that you will gain.

I really look forward to seeing you in class.

Sun

Top companies choose Udemy Business to build in-demand career skills.
NasdaqVolkswagenBoxNetAppEventbrite
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Investors
  • Impressum Kontakt
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Accessibility statement
Udemy
© 2022 Udemy, Inc.