Listening to Hear: Empathy Training
What you'll learn
- Learners will receive communication skills training historically taught to therapists.
- Learners will develop insight to disarm conflict, and focus on solving problems, with a team building approach.
- Learners will be introduced to right and left brain concepts, mirror neurons, and kinds of intelligence.
- Learners will increase emotional intelligence skills, with practical workplace empathy insights.
- Learners will be introduced to a proactive collaborative training tool: The Appreciative Inquiry.
Requirements
- There are no prerequisites.
Description
Listening to hear is a skills building curriculum that will improve connection with ourselves & others to help manage conflict.
We are emotional, intuitive beings when we tune in. Let's not fear the intensity of emotions, learning to regulate them. In this course you will learn to navigate challenging situations, successfully solving problems, and resolving conflict with others. Specifically we will focus on the following techniques:
Keep focus on what is being said verbally & non-verbally. When there is incongruence in the two, look to the non-verbal communication for keys to what the person is really saying.
Let it go if you cannot control it, doing what you can with what is within your control.
Listen for the other person's perspective & feelings, validating them even if you do not understand what they are experiencing.
Avoid giving advice, instead asking open ended questions.
Ask for clarification when something offends you, listening for insight.
In conclusion, we introduce a proactive training tool as a resource to begin utilizing with your teams, The Appreciative Inquiry. This will build skills and train your people to utilize healthy communication strategies in crisis, to solve problems and move through conflict successfully.
Rise to become an expert communicator that people naturally want to follow and learn from. This is your blueprint for success with communication.
Who this course is for:
- Everyone who needs support with conflict resolution, personally, at work and as a facilitator.
Instructor
- 4.5 Instructor Rating
- 418 Reviews
- 3,583 Students
- 6 Courses
From experience and education, I provide insightful and impactful courses to sharpen our skills. Let's be the best we can be and foster success in ourselves, our teams and organizations.
I currently teach personal and professional development courses for The University of Tennessee Center for Professional Education and Lifelong Learning. In 2022 I led a board as president, with projects to amend by-laws, support a scholarship to a local university student, and acknowledge a notable woman in our community. I had served on the board for the 2 previous years and currently am helping with transitioning and training for the current board in an immediate past president chair position. I am also on the advisory committee for a local chamber human resources alliance.
My expertise comes from a Masters degree in Counseling, Bachelor degree in Social Work, Certification to teach the Bible from Rhema Bible College & recent certification in Leadership & Management from Wharton Executive Education. I have 30+ years experience with well-being initiatives.