- 1 hour on-demand video
- 2 articles
- 2 downloadable resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- Discover strategies to make it easier for customers to hear you and your business message
- Discover what to listen for in your business communication so you are better able to achieve your objectives
- Explore how to avoid customer misunderstanding
- Explore what makes listening so difficult and how to avoid the obstacles to effective listening
- Identify how to address sources of noise in the listening process so you can maximize your business results
- No advanced preparation or prerequisites are required for this course.
Listening is the skill that is critical for sales and business success. Effective listeners know strategies to send and receive the intended message. Most untrained listeners are unaware of the obstacles that interfere with effective communication strategies. Trained listeners listen for clues, know what the clues mean, and use the clues to improve understanding and communication in business.
This course is designed to explore the listening skill set that is critical for sales and business success.
If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Laser Listening: The Skill to Increase Business. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.
- Anyone in Sales, Marketing, or related fields.