Learn To Build Chat Bot Using Microsoft Power Virtual Agents

Explore topics in Power Virtual Agents as starting points and define triggers to initiate conversations, distinguishing system and user topics, then create a flight booking flow with messages.

Learn how entities act as containers for values and how natural language processing extracts meaningful information from user sentences, such as age or email addresses, with predefined and custom entities.

Learn to define a custom entity in Power Virtual Agents by naming the entity, adding payment options like cash on delivery and online payment, and using smart matching.

Design and structure a shopping assistant bot with Microsoft Power Virtual Agents, guiding users to select a product and price, then recommending the best model and triggering backend actions.

Create a bot, set its language, and build a shopping items topic with triggers and entities. Guide users to select items and price range, then test in the next section.

Track conversation flow across topics and use entities in Power Virtual Agents. Present a product list, store the selected product, and collect the price range.

Add conditions in bot development to tailor product recommendations by amount, using branches for amounts below 40000 and above 50000, guided by amount and selected product, then test the bot.

Create and reuse a mode of payment entity across bot boards, then use it in a topic to capture payment choices and test online shopping flows.

Capture the user's email id and trigger an immediate invoice email via Power Automate from a Power Virtual Agents bot, mapping email, item details, and amount to the flow.

Test the bot by triggering a product purchase, verify invoice emails via Power Automate, and preview deployment steps to publish the bot on a demo website.

Publish the bot to deploy across platforms after saving and testing. Wait for it to become available to users within fifteen minutes, then share it across the platform.

Explore how to configure channels for your Power Virtual Agents bot, test the demo website, and verify triggers and conversations with sample interactions like price ranges and invoice triggers.

Configure and deploy your power virtual agents bot in Teams by creating and uploading the app package in the Teams admin center, enabling third-party access, and testing distribution.

Learn to escalate conversations to a live agent in Power Virtual Agents by configuring topics, trigger phrases, and custom messages, with Dynamics 365 or external ticketing integration.

Conclude by showing how to build a chat bot using Microsoft Power Virtual Agents, covering topics, entities, and custom entities, publishing and configuring it, and planning future updates.