Learning Business Etiquette

Name: Learning Business Etiquette
Rating: 4.6 (85 reviews)

Business etiquette is the glue that binds people and keeps them happy in an otherwise stressed out environment.

Created bySinan Cetiner

Last updated 6/2021

English

English [Auto],

What you'll learn

Learn Telephone Etiquette
Learn Ethics and Business Etiquette
Learn Email and Meetings Etiquette
Business Dining Etiquette

Course content

2 sections • 23 lectures • 1h 41m total length

Introduction to the Course1:25
Develop confidence in business etiquette by mastering networking essentials like introductions, handshakes, and exchanging business cards. Be prepared for formal and informal meetings, dining scenarios, and credible business communication.
Fear of Embarrassment2:57
Overcome fear of embarrassment by politely correcting someone when they misname you, using a smile and pleasant tone, to maintain poise, self-efficacy, and clear communication.
The Handshake2:41
Develop a professional handshake by using a firm, dry palm-to-palm grip for about three seconds with eye contact, conveying warmth, confidence, and respect.
Business Card Etiquette2:28
Carry clean, well-designed business cards in a case, share them selectively, examine each card with respect, and avoid writing on the front while keeping them up to date.
The Skill of Making Small Talk4:22
Master small talk by asking open-ended questions, showing genuine interest, and staying current on industry news. Prepare topics related to weather, recent events, and industry news to navigate events confidently.
Making That Great Impression3:24
Learn to create a positive first impression in 90 seconds by mastering posture, eye contact, a warm smile, polished appearance, and a confident handshake guided by the rule of twelve.
Dress for Success3:50
Dress for success by balancing conservative attire for client meetings with dressy casual options. Interpret your office dress code, mix jeans with blazers, and choose tailored pieces for credibility.
Business Dining4:50
Master business dining etiquette to impress at meals with recruiters, partners, or bosses. This guide covers pre-dinner preparation, in-meal conduct, and post-meal etiquette, including dress, silence, seating, and napkin use.
Demonstration of Business Dining4:09
Master business dining etiquette by learning the proper table setting, utensil order from outside in, and the correct American and continental meat-cutting techniques.
Telephone Etiquette3:03
Explore practical telephone etiquette to build professional relationships by identifying yourself, respecting others time, asking before holding, and leaving clear voicemails with a helpful tone.
Meetings Etiquette2:00
Prepare with a clear agenda and respect time zones, ensuring everyone speaks in person or virtually.
Netiquette: Don’ Send and Offend3:32
Apply netiquette by sending clear emails with proper subject lines and readable format. Pause before sending, and ensure posts align with social media guidelines while protecting your career and company.

The Ten Commandments of Positive Relationships3:54
Build positive relationships brick by brick by following ten guiding rules. Speak to people, smile, call by name, and offer praise, help, and service.
Self-Awareness Affects Your Self-Image7:17
Develop self-awareness to improve your self-image, confidence, job satisfaction, leadership, and relationships, and to manage emotions more effectively at work.
Communication & Communication Barriers Part 14:56
Explore seven actionable tips to become a good communicator and overcome barriers, building authentic relationships and guiding a high-performing team through constant, face-to-face, and respectful communication.
Communication & Communication Barriers Part 23:41
Learn to overcome communication barriers by speaking the audience's language, sharing the right information at the right level, and timing your asks for maximum impact.
Asking Good Questions5:17
Develop effective communication by mastering open and closed questions, listening, and probing techniques, including pauses, reflective questioning, paraphrasing, and summary checks.
Listening Skills4:41
Develop listening skills to boost management effectiveness by practicing active listening, distinguishing listening from hearing, and using nonverbal cues, paraphrasing, clarifying, and summarizing questions.
Body Language7:36
Explore how body language and vocal tone convey messages beyond words, shaping trust and audience rapport. Learn eye contact, facial cues, gestures, and posture to project confidence with your audience.
Johari Windows7:35
Explore Johari windows to boost self-awareness by seeking feedback and disclosing more, while reducing blind and hidden areas to foster trust and effective relationships.
Five Approaches to Relationships3:09
Learn five approaches to relationships: mystery mastery, one-upmanship, sympathy supportive, empathy collaborative, and mutual confrontative, to build strong workplace interpersonal skills.
Self-Attitude and Persuasion6:18
Explore how self attitude, self concept, and self-esteem shape persuasive communication and behavior. Learn about life positions, expectancy theory, and self-fulfilling prophecies that affect interactions and outcomes.
Assertiveness7:56
Develop assertive communication by expressing exactly what you want in a nonjudgmental tone, describing specific behaviors and effects, sharing feelings, and saying no when needed with clarity.

Requirements

Desire to learn ethics and etiquette
No previous experience needed
Open mindedness is required

Description

What is Business Etiquette?

The basis of business etiquette is about building strong relationships in your field by fostering better communication within the business environment.

The ability to present yourself in such a manner that you make others comfortable around you and are taken seriously is known as a business etiquette skill.

So this means that by learning and the rules of business etiquette you can shore up your professional relationships and networking skills -- and potentially close more deals with a wider variety of clients and customers.

++ Business etiquette enhances the first impression

People judge you and your business on how you carry yourself in social and professional situations. By observing proper business etiquette, you suggest to fellow professionals that you’re on their level.

++ Business etiquette enriches workplace relations

Many basic business etiquette rules are actually common courtesies. With its focus on respect for others, business etiquette can pave the way for a collaborative culture at the workplace.

Proper business etiquette is a must if you hope to advance in your chosen career field.

Essentially, business etiquette enables a company to function smoothly in its interactions with other businesses, its own employees, and the general public. And, if you add international relations into the mix, knowing the importance of business etiquette becomes all that much more critical.

So, want to know more?

Let’s get started!

Who this course is for:

Job seekers
Business Professionals
New Graduates
Sales Professionals
Customer Service Agents
Entrepreneurs
Business Owners

Learning Business Etiquette

What you'll learn

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Course content