
In this lecture, we introduce the learning journey and what you can expect to achieve. You will get an overview of how AI agents can support everyday business activities and why we will focus on practical applications rather than coding theory. By the end of the programme, you will have a clearer idea of how to identify tasks that could benefit from AI automation.
Why is AI becoming important for businesses today? This lecture explores the changing role of AI, the growing possibilities for automating routine work, and why business owners should start exploring these tools now. We discuss how accessible AI tools are creating opportunities for smaller businesses to improve efficiency without needing large IT teams or complex technology projects.
Explore the five waves of AI presented in this course: rules, prediction, creation, action, and physical AI. Understand how each wave has expanded what computers can do and made AI more accessible to users. We focus on the current shift towards AI agents that can carry out tasks, helping you understand where business automation is heading and why your knowledge of existing workflows is valuable.
Discover how AI can be applied to everyday business activities, from handling follow-ups and preparing reports to supporting quotations and routine data entry. This lecture introduces practical opportunities for business owners to reduce repetitive work, improve consistency, and make better use of their time. The focus is on identifying useful business applications rather than adopting technology for its own sake.
Understand AI agents through a simple business analogy: hiring a capable new employee. We break down the five components of an agent: the brain, skill, connector, memory, and tools. Using this framework, you will learn how an AI model can be combined with business instructions, system access, relevant context, and tools to help complete practical tasks.
Discover the business value that an AI agent can provide. We explore five key benefits: saving time, improving cash flow, maintaining consistency, supporting business growth, and giving business owners more freedom to focus on higher-value work. Using a payment follow-up example, you will also see how to think about potential returns in terms of time saved and financial impact rather than AI features alone.
Begin preparing the tools for the practical demonstration. This lecture covers the first part of the Claude and Gmail setup, introducing the environment used for the payment follow-up workflow. Follow along with the demonstration and prepare to see how AI assistance can be connected to everyday business communication.
Continue the setup process and build on the previous lecture. This session covers the next part of preparing Claude and Gmail for the practical workflow. Follow the demonstrated steps and understand how the tools fit into the process of preparing payment follow-up emails for review.
Start trying out the payment follow-up workflow. This lecture walks through the first part of the demonstration, showing how a business task can be organised into a sequence of steps involving input data, instructions, AI-generated decisions, and email actions. Pay attentioContinue the setup process and build on the previous lecture. This session covers the next part of preparing Claude and Gmail for the practical workflow. Follow the demonstrated steps and understand how the tools fit into the process of preparing payment follow-up emails for review.n to how the workflow uses the available information to prepare follow-ups and where human approval remains important.
Continue the practical tryout and observe the remaining steps of the workflow. This lecture builds on Part 1 to help you understand how the payment follow-up process is completed and how to review its results. The objective is to connect the individual setup steps into a practical business workflow and understand how to evaluate its usefulness before applying a similar approach to your own tasks.
Learn to Create Your First AI Agent – Day 1
What if you could use AI to handle repetitive business tasks and free up more time for work that matters?
Welcome to Day 1 of Learn to Create Your First AI Agent, a practical introduction to AI agents and their applications in everyday business operations. This course is designed to help beginners and business owners understand how AI is evolving from answering questions to helping carry out tasks.
You do not need to be a programmer to begin exploring AI agents. The focus is on understanding business processes, identifying repetitive work, and learning how AI tools can support those activities.
What will you learn?
1. Understand AI and why it matters now
Explore the evolution of artificial intelligence, the major waves of AI, and the growing role of AI agents in business. Learn why AI is becoming increasingly accessible to smaller businesses and how it can create opportunities to improve productivity.
2. Discover practical AI use cases
Understand how AI can support routine business activities such as preparing emails, handling follow-ups, generating reports, and managing repetitive administrative tasks.
3. Learn what an AI agent is
Explore the key components of an AI agent: its brain, skills, connectors, memory, and tools. Understand how these components work together to help an agent carry out a task.
4. Understand the difference between chatbots and agents
Learn how an AI agent can go beyond answering a question by working towards a goal, following instructions, using connected tools, and reporting its results. You will also understand the importance of human review and approval.
5. Explore a practical payment follow-up workflow
Follow a demonstration using Claude and Gmail to understand how AI can assist with payment follow-ups. Explore the role of an Excel tracker, business instructions, email drafting, and human approval in the workflow.
Who is this course for?
Business owners interested in applying AI to everyday operations.
Beginners who want to understand AI agents without starting with coding.
Professionals looking to reduce repetitive administrative work.
Anyone curious about practical AI applications for business productivity.
What do you need?
A willingness to explore AI tools and follow the demonstrations is all you need to get started. For the practical setup and tryout, access to the relevant tools and a computer will be useful.
Your learning outcome
By the end of this course, you will understand the fundamentals of AI agents, recognise potential business use cases, and have followed a practical demonstration of a payment follow-up workflow using Claude and Gmail.
This is the first-day module of a broader learning journey. It focuses on building your understanding and exploring your first practical AI agent workflow.
Start your journey from understanding AI to exploring how it can do useful business work.