Lean Six Sigma Green Belt for Service Industry Professionals

Name: Lean Six Sigma Green Belt for Service Industry Professionals
Rating: 4.3 (166 reviews)

Green Belt course exclusively designed for professionals who work in service industries (any non-manufacturing industry)

Created byKoundinya Nemana (Edushore)

Last updated 1/2019

English

What you'll learn

Simplified explanations of all the concepts of Lean Six Sigma Green Belt with practical examples and exercises designed exclusively for service industry.
Multiple exercises (with key) for each module with detailed instructions. All you need is MS Excel for these exercises and you can download these files.
A real case study of how a Lean Six Sigma Green Belt project is driven to improve a service industry process.
Key concepts, various tools and techniques of Lean Six Sigma Green Belt and their benefits
How to gather and translate the voice of stakeholders into improvement needs with Lean Six Sigma Green Belt
How to identify and precisely define problem and goals of an improvement area with Lean Six Sigma Green Belt
Different types of data, data collection mechanisms, and data analysis techniques with Lean Six Sigma Green Belt
How to measure the performance of a process for different types of data with Lean Six Sigma Green Belt
How to represent data graphically and how to apply statistical analysis techniques with Lean Six Sigma Green Belt
How to do 360 degree Root Cause Analysis on a problem to find out all the root causes with Lean Six Sigma Green Belt
How to analyze inputs from people using different brainstorming techniques with Lean Six Sigma Green Belt
How to integrate the Lean techniques into DMAIC methodology of Lean Six Sigma Green Belt
How to integrate various creative thinking techniques into with Lean Six Sigma Green Belt
How to monitor the post-improvement performance of a process with Lean Six Sigma Green Belt
How to ensure long-lasting solutions using a structured problem solving approach with Lean Six Sigma Green Belt

Course content

1 section • 23 lectures • 6h 15m total length

Course Overview7:52
Discover how this Lean Six Sigma green belt course is structured, with modules for introduction, define, measure, analyze, improve, control, case study, and conclusion, plus practical exercises and downloadable resources.
Introduction15:53
Explore the evolution of six sigma, define lean and lean six sigma, and apply the dmaic framework to drive process improvement in service industries.
Introduction Part 216:47
Define24:32
Define phase essentials: form the project team, gather voice of stakeholders, translate inputs into a Lean Six Sigma project charter, and prioritize with affinity diagram and Kanno analysis.
Define Part 219:30
Define part 2 guides you to craft the problem statement, goal statement, scope, and business case in the project charter, plus milestones and team structure.
Measure13:16
Install the Excel analysis tool pack and verify data analysis readiness. Measure the Lean Six Sigma phase by collecting data, assessing current performance, and distinguishing discrete and continuous data.
Measure Part 229:36
Measure part two teaches evaluating process performance with discrete data by counting defects and defect opportunities, using the discrete data calculator to compute defect percentage yield, DPMO, and Z score.
Measure Part 318:12
Measure continuous data in Lean Six Sigma part 3 by computing mean, standard deviation, and z scores with USL/LSL, and practice using the continuous data calculator.
Measure Part 414:52
Learn to use Excel descriptive statistics for mean, median, mode, and standard deviation on customer data, and review sampling, data collection plans, MSA concepts, gauge R&R, and z scores.
Analyze14:22
Analyze Part 216:40
Explore histogram and scatter chart techniques in the Lean Six Sigma green belt analyze module, learn to use class intervals and bin, interpret frequency, and assess correlation with coefficient r.
Analyze Part 325:19
Explore the parade chart and burrito chart (80/20 rule) to identify the most significant defect categories, and learn about special versus common data issues in the analyze phase.
Analyze Part 415:04
Analyze Part 514:51
Apply the FMEA technique to identify failure modes and root causes, assess severity, occurrence, and detection, and compute risk priority numbers for each process step.
Analyze Part 616:02
Analyze phase guides lean six sigma green belts through a 360-degree analysis of data, process, and people to identify root causes via brainstorming, fishbone diagrams, control impact matrix, and voting.
Improve23:41
Advance the improve phase by identifying root causes and applying regression analysis, using simple and multiple linear regression to relate Y to X, validated by adjusted r-squared and p-values.
Improve Part 212:04
Improve Part 310:31
Improve Part 423:52
Improve Part 515:00
Control13:01
Case Study10:27
Apply dmaic to a lean six sigma greenbelt case study to improve on-time payments from 42.21% to 81.23% for a mid-sized information technology company.
Conclusion3:56
Apply Lean Six Sigma green belt concepts to drive process excellence and cost savings through root cause analysis, waste elimination, and continuous improvements across service operations.

Requirements

Anybody can take this Lean Six Sigma Green Belt course. All you need is a computer or mobile device to begin.

Description

Lean Six Sigma Certification is undoubtedly in demand. Your investment in this Course is worth more than you can imagine!

WHAT THIS COURSE CONTAINS

This course consists of twenty-two (22) videos that are part of 8 modules namely: Introduction, Define, Measure, Analyze, Improve, Control, Case Study, and Conclusion.

Each module comes with excellent audio-visual demonstrations with high quality professional narrations. All the concepts are explained with easy to understand practical examples. Additionally, there are 36 templates, exercises, and course materials provided to you to make you quickly gain the expertise and confidence on the concepts. You can download all these course materials, templates, and the exercises.

You can use the concepts that are covered in this course at your work to improve the processes. The techniques will be useful to optimize the operations of any department. You will be able to analyze an operational problem in a very structured way. Your ability to solve a problem will be greatly improved. And you will be able to generate unconventional ideas to resolve challenges and issues that you face at work. You can even apply only part of the techniques covered in this course and still can solve some of the process issues in your workplace. Also, the knowledge of this course helps you improve your reputation at work place.

Who this course is for:

Any working professional or student
Business students
Engineers
Medical administrators
Plant managers
MBAs
Operations managers
Marketing professionals
IT professionals
Quality Auditors & General Auditors
Military and defense
Quality Managers
(Aspiring) general managers
(Aspiring) managers who want to increase their employability
Business Managers who want to understand what numbers are telling
Supervisors, Managers and professionals who want to implement Six Sigma process within an organization.
Professionals from industries such as Information Technology, Banking & Financial Services, Manufacturing, Healthcare, Retail Distribution, & Education
Functional experts from Operations, Quality, Business Excellence, Customer Service, Finance, Engineering, Sales Operations & HR
Final year MBA/Engineering students who wish to differentiate themselves in Job Market
Directors, quality managers and supervisors who are interested in leadership opportunities.
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