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Lean Six Sigma for Absolute Beginners
Rating: 4.4 out of 5(17 ratings)
678 students

Lean Six Sigma for Absolute Beginners

Learn Lean Six Sigma basics step by step to fix everyday work problems, reduce waste, and improve processes.
Created byHK School of Management - LSP
Last updated 12/2025
English

What you'll learn

  • Understand what Lean, what Six Sigma, and what Lean Six Sigma are, in simple, clear language.
  • Explain why organizations use Lean Six Sigma to improve quality, speed, and customer satisfaction.
  • Recognize the difference between waste, flow, errors, and variation in everyday work.
  • Identify the eight classic types of waste in your own office, service, or project environment.
  • Map a simple process from start to finish and spot delays, rework, and bottlenecks.
  • Use Voice of the Customer and Critical-to-Quality ideas to define what really matters to your customers.
  • Create a basic SIPOC diagram, problem statement, and “lite” project charter for a small improvement project.
  • Understand basic data concepts, including data types, sampling, averages, and variation, without heavy math
  • Follow the DMAIC roadmap (Define, Measure, Analyze, Improve, Control) to structure an improvement project.
  • Apply simple tools like check sheets, Pareto charts, 5 Whys, fishbone diagrams, 5S, and basic control plans.
  • Choose and plan a right-sized first Lean Six Sigma project that shows real results and builds your confidence.

Course content

2 sections • 29 lectures • 2h 2m total length

  • Introduction1:00

    Discover Lean Six Sigma for absolute beginners, using plain English to spot waste and value. Apply process maps and dmaic steps through a case study to plan your improvement.

  • What Is Lean Six Sigma and Why It Matters5:22

    Explore what Lean Six Sigma is and why it matters, and learn to use its practical, data-guided toolkit to remove waste and reduce variation.

  • Lean vs. Six Sigma - Complementary Approaches for Value and Quality4:49
  • Defining Value and Flow in Processes5:45

    Define value from the customer's perspective and map flow to reveal bottlenecks and handoff delays. Learn to measure waiting versus active work, identify waste, and improve process speed and reliability.

  • The 8 Wastes (DOWNTIME) with Simple Workplace Examples5:24

    Identify the eight wastes (defects, overproduction, waiting, not utilized talent, transportation, inventory, motion, and extra processing) by watching real work and apply one quick countermeasure today.

  • Process Mapping Basics and Intro to Value Stream Mapping5:40

    Learn how to map processes with flowcharts, swimlanes, and value stream mapping to reveal delays, inventories, and waste, and practice a simple end-to-end example.

  • Voice of the Customer (VOC) and Critical-to-Quality (CTQ) Basics6:23

    Capture the voice of the customer (VOC) and translate it into measurable critical to quality (CTQ) requirements, then set targets and track CTQ metrics to guide improvements.

  • SIPOC Diagrams - Framing the Process5:51

    Frame processes with SIPOC diagrams to map suppliers, inputs, process, outputs, and customers on a single page, aligning scope, language, and stakeholders for quick improvement.

  • Writing a Clear Problem Statement and Project Charter Lite5:57

    Learn to craft a clear, data-driven problem statement and a project charter lite using a four-part what-where-when-gap formula, aligning with stakeholders and VOC.

  • Types of Data, Scales, and Basic Sampling in Practice6:15

    Classify data as discrete or continuous, select the appropriate nominal, ordinal, interval, or ratio scale, and apply simple sampling methods to reduce bias and improve clarity in practice.

  • Simple Descriptive Statistics - Mean, Median, Variation3:04

    Learn how mean, median, and variation reveal typical outcomes and outliers, and how range and standard deviation assess consistency to improve customer experience.

  • Measurement Plans, Operational Definitions, and Check Sheets5:47

    Define a clear measurement plan that tells what to capture, how, and when. Establish operational definitions and check sheets to ensure repeatable data and trustworthy conclusions.

  • DEFINE - Stakeholders, Scope, CTQs, and SIPOC6:24

    Define phase maps stakeholders, scope, and critical-to-quality items, creates a one-page defined package, includes Sipoc, problem and goal statements, and aligns sponsors to reduce late invoice sends.

  • MEASURE - Establishing Baselines, Check Sheets and Run Charts4:43

    Learn to establish baselines, capture data with check sheets, and visualize trends with run charts to measure improvements and distinguish signals from noise.

  • ANALYZE - Root Cause Tools and Pareto Charts5:42

    Identify root causes with the five whys and fishbone diagram, then prioritize fixes using a Pareto chart to form a short, data-driven list for testing.

  • IMPROVE - Impact-Effort, 5S, and Mistake-Proofing5:35

    Learn the improve phase tools, an impact–effort matrix, the five s method, and poka yoke, turning insights into small, testable, visible changes with quick wins and an action plan.

  • CONTROL - Basic Control Charts, Visual Management, Control Plans6:52

    Learn to use basic control charts and control plans in Lean Six Sigma to sustain gains, monitor leading and lagging indicators, and drive daily improvements through visual management.

  • Case Study - Reduce Customer Wait Times (Define Measure)6:03

    Apply lean six sigma to a bank case study, define and measure wait times, map process, gather voice of the customer, and build baselines and run charts to reduce variation.

  • Case Study - Root Causes and Prioritized Fixes (Analyze Improve)5:49

    Analyze a software support case with a fishbone diagram to surface root causes, prioritize fixes using a Pareto view and impact-effort matrix, and pilot measurable improvements.

  • Case Study - Control Plan and Simple KPIs (Control)6:00

    Apply a compact control plan to order fulfillment in the control phase, turning three cdks, on time shipping, packing accuracy, and undamaged delivery, into measurable kpis and escalation triggers.

  • Selecting Your First Improvement Project and Building Buy-In4:25

    Choose your first improvement project with tight scope, one process, product, or customer segment, and an 8–12 week timeline to achieve a measurable before–after with low risk.

  • Addtional Lectures - Continue on Youtube0:42
  • Final Word2:52

    Celebrate finishing Lean Six Sigma for absolute beginners and explore ongoing learning through a library of Lean Six Sigma courses, a project management bootcamp, and practical tips for career growth.

Requirements

  • No experience is needed

Description

“This course contains the use of artificial intelligence.” Lean Six Sigma sounds complicated, but it does not have to be.

Lean Six Sigma for Absolute Beginners is a simple, step-by-step introduction that shows you how to fix everyday problems at work using clear tools and real examples.

You start with the basics: what Lean Six Sigma is, why companies use it, and how Lean (waste and flow) and Six Sigma (errors and variation) fit together. You will see how these ideas apply in normal office, service, and project environments, not just factories.

From there, you learn how to see work the way improvement experts do.

You will define value from the customer’s point of view, understand the eight classic wastes, and map your processes so you can spot delays, rework, and confusion. Simple examples help you connect these ideas directly to your own job.

Next, you build the foundation for real improvement projects.

You will work with Voice of the Customer and Critical-to-Quality, create a SIPOC diagram to frame your process, and write a clear problem statement and small project charter. Then you get a gentle introduction to data: types of data, basic sampling, and simple statistics like average, spread, and variation.

The course also walks you through the full DMAIC roadmap:

Define, Measure, Analyze, Improve, and Control. You will see how to set baselines, use check sheets and Pareto charts, run basic root cause analysis with 5 Whys and fishbone diagrams, choose solutions with impact–effort thinking, apply 5S and mistake-proofing, and build a simple control plan so your gains do not fade.

Everything is explained in plain language, with no heavy math and no jargon. By the end, you will know how to choose a right-sized first project, talk about stakeholders and “belt” roles with confidence, and show real results at work.

If you want a friendly, practical starting point for Lean Six Sigma, this course is for you.

Enroll in Lean Six Sigma for Absolute Beginners today and take the first clear step toward better processes and a stronger career.

Who this course is for:

  • People who are completely new to Lean Six Sigma and want a clear, simple starting point.
  • Professionals in office, service, or project roles who want to fix everyday process problems at work.
  • Project managers, team leads, and analysts who need practical improvement tools without heavy statistics.
  • Students or career changers who want a recognized improvement skill to stand out in job applications.

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