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Lean Management made easy for service industry professionals
Rating: 4.4 out of 5(47 ratings)
1,915 students

Lean Management made easy for service industry professionals

Exclusively designed and simplified for professionals who work in service industries (any non-manufacturing industry)
Created byKoundinya Nemana (Edushore)
Last updated 4/2021
English
English [Auto],

What you'll learn

  • Simplified explanations of all the concepts of Lean Management with practical examples and exercises designed exclusively for service industry scenarios.
  • How to optimize processes to reduce delays, defects, rework, wastage, and costs
  • How to optimize processes to improve quality, productivity, and capacity
  • How to balance the workload of people
  • Philosophy of Lean, various improvement techniques of Lean, and their benefits
  • How to identify value-add and non-value-add activities from customer perspective
  • How to perform a detailed analysis on a process to identify various types of waste
  • How to reduce cycle time, lead time, and idle time in processes
  • How to arrive at right sizing of people
  • Benefits and impact of optimized processes on Business
  • How to establish a new process in Lean way to make it highly effective and efficient
  • How to meet the challenges of uneven demand and volumes of customer orders
  • How and when to adopt PUSH and PULL mechanisms for processes

Course content

2 sections • 9 lectures • 2h 13m total length

  • Course Overview4:49

    Explore lean management basics for service professionals through a structured course overview featuring audio-visual demonstrations, practical exercises, module intros, value stream mapping, improvement techniques, and certification details.

  • Introduction14:54

    Explore lean management in services, applying value, value stream mapping, flow, pull, and perfection across five principles to eliminate seven types of waste.

  • VSM15:49

    Explore value stream mapping to distinguish value added and non value added activities, identify the seven types of waste, and map end-to-end processes with time data.

  • Techniques Part 116:54

    Learn lean management basics for service professionals, mastering value stream mapping, waste elimination, and practical improvement techniques like Kaizen and five S to optimize processes.

  • Techniques Part 217:04

    Master con bond cards, visual control, and poka-yoke to implement pull or just-in-time systems, increase material visibility, and prevent defects across various industries.

  • Techniques Part 334:34

    Discover how to balance workload using tact time in lean management, identify bottlenecks, and apply four optimization options to improve cycle time, lead time, and right-size teams for reliability.

  • Techniques Part 416:34

    Explore the remaining lean techniques, including heijunka production leveling, jidoka and andon, gemba walk, just-in-time, push-pull systems, and the Toyota Production System.

  • Conclusion10:45

    Learn to optimize processes with value stream mapping, 5S, visual controls, and poco yoke to reduce waste and defects, then establish lean workflows using just-in-time and tac time.

Requirements

  • Anybody can take this Lean management course. All you need is a computer or mobile device to begin.

Description

This course consists of seven (7) videos that are part of 4 modules namely: Introduction, Value Stream Mapping, Improvement Techniques, and Conclusion. Each module comes with excellent audio-visual demonstrations with high quality professional narrations. All the concepts are explained with easy to understand practical examples. Additionally, there are 8 templates, exercises, and course materials provided to you to make you quickly gain the expertise and confidence on the concepts. You can download all these course materials, templates, and the exercises.

You can use the concepts that are covered in this course at your work to improve the processes. The techniques will be useful to optimize the operations of any department. You will be able to analyze an operational problem in a very structured way. Your ability to solve a problem will be greatly improved. And you will be able to generate unconventional ideas to resolve challenges and issues that you face at work. You can even apply only part of the techniques covered in this course and still can solve some of the process issues in your workplace.  Also, the knowledge of this course helps you improve your reputation at work place. With this additional knowledge, you improve confidence and it becomes an advantage to gain access to new job opportunities.


Who this course is for:

  • Any working professional or student
  • Business students
  • Engineers
  • Medical administrators
  • Plant managers
  • MBAs
  • Operations managers
  • Marketing professionals
  • IT professionals
  • Quality Auditors & General Auditors
  • Military and defense
  • Quality Managers
  • (Aspiring) general managers
  • (Aspiring) managers who want to increase their employability
  • Business Managers who want to understand what numbers are telling
  • Supervisors, Managers and professionals who want to implement Six Sigma process within an organization.
  • Professionals from industries such as Information Technology, Banking & Financial Services, Manufacturing, Healthcare, Retail Distribution, & Education
  • Functional experts from Operations, Quality, Business Excellence, Customer Service, Finance, Engineering, Sales Operations & HR
  • Final year MBA/Engineering students who wish to differentiate themselves in Job Market
  • Directors, quality managers and supervisors who are interested in leadership opportunities.
  • Lean Six Sigma Black Belts
  • Lean Six Sigma Green Belts
  • Lean Six Sigma Yellow Belts
  • Lean Six Sigma White Belts

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