
Apply lean principles beyond manufacturing to improve any process, using five basic principles, value added versus non-value added activities, waste types, and a healthcare case study.
Define value as benefit minus cost; value added work transforms product or information and is done right first time, unlike non-value added activities or non-value added but essential work.
Explore transportation waste as part of TIM WOODS, identifying unnecessary movement of people or products across manufacturing, office, hospital, and service environments with practical examples.
Explore waiting waste, the fourth TIM WOODS category, with manufacturing and non-manufacturing examples of wait times caused by batch processing, equipment or staff delays, approvals, and data or test results.
Learn process mapping with flow charts, exploring symbols, decisions, and swim-lane cross-functional flowcharts, and preview value stream mapping for manufacturing applications.
Recap the lean principles—identify value, map the value stream, create flow, pull, seek perfection—and value-added versus non-value-added activities and TIM WOODS wastes.
Learn to create flowcharts and swimlane diagrams for lean management using draw.io, a free tool, with step-by-step guidance for non-manufacturing environments from start to save and share.
Note: Students who complete this course can apply for the certification exam by Quality Gurus Inc. and achieve the Verified Certification from Quality Gurus Inc. It is optional, and there is no separate fee for it. Quality Gurus Inc. is the Authorized Training Partner (ATP # 6034) of the Project Management Institute (PMI®) and the official Recertification Partner of the Society for Human Resource Management (SHRM®)
The verified certification from Quality Gurus Inc. provides you with 2.5 pre-approved PMI PDUs and 2.5 SHRM PDCs at no additional cost to you.
This course is accredited by The CPD Group (UK). You are eligible to claim 3.0 CPDs for this course (Accreditation# 1016436)
Lean Management originated in the manufacturing environment. It has been widely used worldwide to reduce waste in production and provide value to customers.
Lean management is equally applicable to non-manufacturing environments. Some of the non-manufacturing sectors where the lean has been successfully implemented include:
Service industry
Software industry
Healthcare industry
Finance industry
Product engineering
Travel and Entertainment
and many other industries
This course will help you to:
Understand what Lean is and what it is not;
What are the benefits of implementing Lean;
The difference in the process improvement approaches using Lean and Six Sigma;
Gain a deeper understanding of the five basic lean principles;
Apply lean principles to non-manufacturing processes;
Understand quality from the customer's perspective and avoid non-value-added steps from the work processes
Understand the difference between Muda, Mura and Muri;
Develop strategies to avoid the eight wastes of lean (TIM WOODS - Transportation, Inventory, Motion, Waiting, Overprocessing, Overproduction, Defects, Underutilized skills)
Draw a Flow Chart or a Value Stream Map to understand the process
Improve your management and leadership skills;
A case study will help you consolidate all the learning you gained from this course.
The course has been kept practical so you can easily implement these principles in your work area. It also provides the templates needed to improve a process. These include a template for the waste walk and a sample copy of the swim lane flow chart (as part of the case study).