‘Leading with Impact’ - Coaching Mastery

Understand how coaching unlocks potential by asking questions, raising awareness, and fostering accountability toward goals, while mentoring shares experience and guidance, and counselling addresses past issues.

Explore coaching as a leadership style that raises self-awareness and accountability, boosting staff engagement and performance through collaborative, curiosity-driven conversations.

Explore the differences between informal and formal coaching, emphasizing in-the-moment coaching and contracting with a coach, chemistry calls, and six structured sessions.

Develop your leadership coaching by mastering listening to the spoken and unsaid, fostering curiosity, challenging limiting beliefs, using the Grow framework, and creating a safe, confidential space that holds accountability.

Apply the accountability ladder to shift from victim behaviors to accountable actions in leadership and coaching. Acknowledge reality, own it, find solutions, and make it happen for your team.

Explore the line of language and the accountability ladder, comparing below-the-line blame with above-the-line solution language, using call center examples to shift mindsets.

Discover high challenge, high support leadership and the coaching mindset that empowers teams, with practical steps to move from the anxiety corner to growth through coaching mastery.

Explore Covey’s circles of influence and concern through a hands-on post-it exercise, learning to shift barriers from concern to influence and lead with practical strategies.

Explore the directive versus non-directive coaching tool to raise self-awareness and empower your team. Learn to balance guiding with questions that help others own their solutions.

Explore the five levels of listening—from ignoring to empathic—to move beyond pretend and selective listening and practice truly attentive, empathic coaching.

Harness the power of silence as a coaching tool by asking one question and pausing. Let clients think, generate ideas, and speak more with an 80/20 talking split.

Stay curious, avoid judgment, raise awareness, and help the person achieve their goals by staying neutral and asking great questions.

Lead with impact through coaching mastery using the grow model for informal coaching, guiding conversations from goal to reality to options and will/way forward, with practical questions.

Small change, big difference: practice listening, observe your leadership style, stay curious, and move away from instant solution mode to informal coaching that unlocks people's potential and improves performance.