Leading with Business Metrics

Explore how to build and apply key performance indicators to steer manufacturing organizations. Access downloadable Excel templates and dashboards to monitor metrics across six manufacturing areas.

Align actions to meet customers' and stakeholders' expectations by applying measures to quantify and improve performance toward stated or implied objectives in manufacturing.

Explore how leaders define and track key business metrics to diagnose customer satisfaction, resource allocation, supplier relations, and employee turnover, and learn to avoid pitfalls in measurement to improve performance.

Identify basic business definitions by comparing top line profit, cash flow, and growth, and explain how revenues minus costs yield profit, cash receipts minus disbursements drive cash provided by operations.

Explore how sales revenue translates into contribution margin, then manufacturing profit, operating profit, and finally EBITDA through depreciation and amortization, highlighting the top line and bottom line metrics.

Examine a typical corporate manufacturing organization, from the CEO to plant teams, and how solid and dotted line reporting shape quality, operations, finance, and new product launches.

Download the course slides in pdf to print, take notes, and reference alongside the leading with business metrics course for added value.

Analyze a fictitious hand tool company case study that manufactures and distributes tools worldwide, illustrating long-term growth, diversification, and dividends.

Learn to define and manage business metrics you can influence, limit their number, and use trend charts and painter charts to drive continuous improvement and customer happiness.

Analyze how corporate and plant structures assign responsibilities and report metrics from short-term results to long-term strategy, including suppliers, product launches, and offshoring reshoring decisions.

See how the director of quality sustains the quality system, resolves customer issues, and reports key metrics like ppm, warranty costs, and CPK; and explore plant level measures.

Discover how a quality operating system provides a process-driven, data-driven method to manage performance. Use measurements to trigger corrective action that improves customer satisfaction and performance.

Download an Excel spreadsheet to practice building dashboards and monitoring key business metrics across six company areas, by manipulating data and observing changes in revenues and earnings per share.

Explore how top management uses role-specific dashboards to track revenues, earnings per share, and share price over a three-year time sequence, highlighting growth patterns and bonus outcomes.

Assess PPV and price variance to manage material costs amid inflation, and examine supplier parts per million, on-time delivery, and supplier development to improve overall performance.

Analyze dashboards showing group plant performance, including contribution margin, plan vs actual variances, scrap and rework, and on-time delivery, to optimize operations planning and execution.

Explore plant manager dashboards that track performance, inventory, fixed costs, and contribution margin; analyze plan vs. actual variance over time to improve lean operations.

The materials manager uses cycle counts, freight costs, and indirect materials to safeguard inventory integrity across raw materials, work in process, and finished goods, analyzing planned versus actual counts.

Explore three metrics for the plant quality manager, quality costs, quality audits, and process capability (CPK), and how plan vs actuals, audit trends, and capability trends guide improvement decisions.

Study how measurements and dashboards guide better decisions in the Hand Tool Company, connecting corporate and plant metrics to customer satisfaction and the profit and loss bottom line.

Measure business processes and performance to understand your business better and drive changes based on data. Enjoy lifetime access and opportunities to provide feedback to the instructors.

Develop manufacturing leadership with metrics that measure and monitor business, spot trends, and set operating limits to solve problems, predict outcomes, and share insights.