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30-Day Money-Back Guarantee

This course includes:

  • 13.5 hours on-demand video
  • 524 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
Business Management Leadership

Leadership: Foundational Training for First Time Managers

Be ready to transition into management and gain the skills of an effective leader for your team. We are PDU Accredited.
Rating: 4.4 out of 54.4 (241 ratings)
2,627 students
Created by LearnSmart LLC
Last updated 5/2017
English
English
30-Day Money-Back Guarantee

What you'll learn

  • This course qualifies for 27.00 PDU educational hours toward existing certified PMP® from PMI.org
  • Become familiar with the responsibilities and challenges of being a manager, including how to lead and guide a team.
  • Demonstrate authority when needed, and learn how to make better decisions after assessing different possibilities.
  • Deal with conflicting personalities and help others cooperate as a team.
  • Motivate your staff to get the best out of them in an effective and meaningful manner by delegating tasks and developing performance plans to set achievable goals for personal and professional development.
  • Organize and lead meetings efficiently and successfully by engaging the group, getting them to cooperate and productively achieve the goals that had been set for the meeting.
  • Communicate effectively with your colleagues and senior managers.
  • Lead by setting an example and become more confident and influential in the process.
  • Approach crisis situations in a calm and confident manner by assessing the situation and formulating a plan that will guide the team or company through the crisis situation.
  • Conduct SWOT and STEP analyses to both shape both the company culture and address challenges.

Requirements

  • No prerequisites for this course - A computer with Internet.

Description

Aside from adapting to a new role with increased responsibilities, new managers must learn to be leaders and explore how to communicate effectively with employees, fellow managers, and senior executives. Learn everything you need to know as a new manager to lead a team effectively, coach with confidence and make better decisions, in this comprehensive course bundle.

Master Strategies for Effective Leadership as a New Manager

  • Lead by setting an example and become more confident and influential in the process.
  • Communicate effectively with your colleagues and senior managers.
  • Motivate your staff to encourage personal and professional development.

In this course you will learn that management isn't always so much about leading, as it is about pointing the way. It is your duty to point the way by instructing, giving feedback and sharing your experience with your staff. In this course, you will learn how to develop leadership skills to confidently coach a team. Further, you will master the arts of successfully facilitating meetings, appraising performance, providing feedback and resolving conflicts within your team and organization.

At the end of this course, you will be able to confidently lead a team through day-to-day operations, interpersonal challenges and crisis situations.

This course is a bundle of the following LearnSmart courses, and includes comprehensive information for the following topics:

  • Introduction to Management
  • Developing Leadership and Transitioning into Management
  • Leading and Communicating as a Manager
  • Facilitating Meetings and Groups
  • Appraising Performance
  • Coaching with Confidence
  • Effective Delegation
  • Fundamentals of Business Crisis Management
  • Successful Communication and Process Management Skills
  • Taking Control as a Manager
  • Making an Impact as a Manager

LearnSmart is Project Management Institute (PMI)® Global Registered Education Provider (REP 3577). This course qualifies for the above credit hours toward the PMP® or CAMP® training contact hours or toward maintaining your current certification. Thus meeting the Professional Development Unit (PDU) requirement necessary to continue their PMP® Certification or for experienced project managers wanting to brush up on their education.

PMI, PMP, and CAMP are a registered trademarks of the Project Management Institute, Inc.

Who this course is for:

  • Certified PMP® from PMI.org looking to gain Professional Develop Units to renew their PMP Certification.
  • Professionals looking to deepen their understanding of human resource and management responsibilities, and how to effectively do them.
  • Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.

Course content

13 sections • 286 lectures • 13h 26m total length

  • Preview01:13

  • Pre-Assessment
    7 questions
  • Preview01:29
  • Preview03:46
  • Chapter 1 Quiz
    5 questions
  • Preview02:25
  • Preview04:08
  • Company Culture
    03:27
  • Personal Development
    02:14
  • The Important/Urgent Metric
    04:08
  • Learning Styles
    03:17
  • Drivers and Resistors
    01:53
  • Chapter 2 Quiz
    5 questions
  • Summary
    00:46

  • Pre-Assessment
    6 questions
  • Pointing the Way
    01:53
  • Gallup Organization Findings
    00:28
  • All About People
    01:12
  • Leadership Qualities You'll Want to Learn
    01:31
  • Ten Leadership Styles You May Relate To
    03:03
  • Leadership Pitfalls
    03:46
  • Strengthening Your Leadership Skills Day By Day
    10:56
  • Chapter 1 Quiz
    9 questions
  • Performance Evaluations
    00:42
  • 21st Century Tools
    01:09
  • Building a Good Relationship with Your Manager
    04:52
  • Closing
    02:46

  • Pre-Assessment
    7 questions
  • Leadership Roles
    02:28
  • Team Leadership
    01:39
  • Effective Teams
    04:00
  • Team Development
    04:23
  • Effective Delegation
    02:06
  • SMART Objectives
    02:33
  • Chapter 1 Quiz
    5 questions
  • What to Delegate
    01:58
  • Maslow's Hierarchy and Employee Needs
    04:03
  • Communication
    03:16
  • Chairing a Meeting
    01:29
  • Summary
    00:25

  • Pre-Assessment
    41 questions
  • Introduction to Facilitating Meetings and Groups
    01:40
  • The Facilitator Role
    02:19
  • Communication Skills
    03:51
  • Attributes for Success
    03:28
  • Self-Assessment
    01:36
  • Remedies and Strategies
    08:50
  • Framework
    01:17
  • Pre-Negotiation
    01:01
  • Set-up and Greeting
    02:31
  • Establishing Ground Rules
    02:02
  • Setting the Agenda
    03:10
  • Open Discussion
    01:47
  • Problem Solving
    02:16
  • Consensus Building
    00:58
  • Closing and Evaluation
    01:13
  • Between-Meeting Facilitation
    01:26
  • Chapter 1-3 Quiz
    7 questions
  • Internal Facilitators
    02:14
  • External Facilitators
    02:31
  • Conventional Groups
    01:56
  • Participatory Groups
    01:15
  • Values and Goals of Group Facilitation
    02:20
  • Generating Ideas
    03:45
  • Gathering Different Perspectives
    01:04
  • Playing by the Rules
    02:43
  • Tricks for Reinvigorating the Group
    04:20
  • Refining Ideas
    01:42
  • Stacking
    03:25
  • Directing the Group's Focus
    06:12
  • Reaching Consensus
    05:12
  • Setting the Agenda
    03:29
  • Departing from the Agenda
    02:42
  • Time Management
    02:59
  • Chapter 4-6 Quiz
    6 questions
  • Types of Groups
    03:03
  • Group Size
    02:31
  • Meeting Structure
    05:06
  • Open Agenda-Setting
    02:17
  • The Problem-Solving Process
    10:07
  • Problem-Solving Tools
    03:31
  • Group Decision-making
    05:18
  • Decision-making Methods
    05:57
  • Reaching Inclusive Solutions
    02:54
  • Providing Closure
    02:22
  • Sources and Types of Conflict
    05:07
  • Preventing Diruptive Behavior
    01:53
  • Intervention Strategies
    07:54
  • Intervention Scenarios
    04:40
  • Managing Group Conflict
    02:57
  • Breaking an Impasse
    03:23
  • Chapter 7 & 8 Quiz
    13 questions
  • Advantages of Co-Facilitation
    05:04
  • Disadvantages of Co-Facilitation
    04:08
  • Co-Facilitation in Practices
    04:19
  • Maintaining Boundaries
    02:45
  • Facilitating Breakout Groups
    07:54
  • Alternative Formats
    08:18
  • Do's and Don'ts of Chart Writing
    05:32
  • The Changing Role of Management
    04:33
  • Traditional Leaders vs. Facilitative Leaders
    07:56
  • Facilitative Leaders vs. Group Facilitators
    01:28
  • Basic vs. Developmental Facilitation
    03:00
  • Setting the Stage -- The Physical Environment
    07:04
  • Setting the Stage -- The Mental and Emotional Environment
    07:17
  • Dealing with Emotions
    06:42
  • Summary and Conclusion
    00:37
  • Chapter 9-11 Quiz
    13 questions

  • Pre-Assessment
    14 questions
  • Introduction to Appraising Performance
    01:49
  • Performance Goals
    02:58
  • Model Templates
    05:08
  • SMART Methodology
    00:45
  • Determining Goals
    01:17
  • Remote Employees
    02:05
  • Methods of Monitoring and Documenting Performance
    02:48
  • Goal Setting Under MBO
    02:02
  • Traditional Monitoring Methods
    03:48
  • Motivational Techniques
    04:29
  • Motivational Training
    03:45
  • Management Leadership
    05:52
  • Self-Rating
    05:02
  • Limitations of Employee Rating Systems
    04:04
  • Numerical Rankings
    00:54
  • Comparison Methods
    05:12
  • Chapter 1 & 2 Quiz
    6 questions
  • Conducting Effective Performance Appraisal Discussions
    03:17
  • Review Preparation
    01:44
  • The Review Itself
    05:09
  • Administering Disciplinary Responses
    02:10
  • Dealing with Disciplinary Issues
    04:08
  • Counseling
    03:20
  • Suspension and Termination
    02:08
  • Diversity of Employees
    02:12
  • Behavioral Differences
    02:46
  • Employee Styles
    03:04
  • Creating Challenging Employee Development Projects
    01:33
  • Employee Development Plans
    03:34
  • Employee Self-Analysis
    02:08
  • What Happens Next
    03:04
  • Training Programs
    02:09
  • Maximizing Effectiveness
    02:32
  • "What's In It For Me?"
    03:38
  • Employee Orientation
    03:10
  • Conclusion
    00:42
  • Chapter 3-5 Quiz
    7 questions

  • Pre-Assessment
    29 questions
  • Introduction to Coaching with Confidence
    01:42
  • A Coaching Scenario
    00:49
  • Meet the Players
    01:43
  • Effective Coaching
    02:00
  • Coaching and Business
    01:21
  • Foster the People
    02:30
  • The Definition of Coaching
    01:50
  • Relevance
    01:36
  • Lesson Planning
    01:15
  • Understanding Your Abilities
    05:05
  • What's My Motivation?
    02:52
  • Modifying Behavior
    01:17
  • Mentoring Relationships
    03:39
  • Types of Coaching
    01:01
  • Coach's Responsibilities
    02:59
  • Chapter 1-4 Quiz
    9 questions
  • Knowledge is Power
    02:05
  • Hierarchy of Needs
    04:13
  • Maslow's Triangle
    02:25
  • Maslow in Business
    02:16
  • Steve and Jeff at Work
    03:50
  • Strengths and Weaknesses
    01:14
  • Office Politics
    03:22
  • Behavior Modification
    01:13
  • Conditioning
    02:23
  • Operant Conditioning in the Workplace
    01:34
  • Building the Mentoring Relationship
    01:47
  • Listening and Trust
    03:22
  • Different Types of Trust
    02:43
  • Shared Experience
    01:18
  • The Process of Communication
    02:18
  • Communication vs. Understanding
    02:20
  • Communicating in Person
    02:23
  • Active Listening
    01:17
  • Active Listening, Part II
    02:29
  • Active Listening, Part III
    00:59
  • Active Listening, Part IV
    05:19
  • The Bonding Process
    00:30
  • Liking
    00:28
  • Establishing Authority
    02:01
  • External Motivators
    01:18
  • Difficult to Motivate
    01:35
  • Goal Setting
    02:55
  • The Five-Year Plan
    04:07
  • Chapter 5-7 Quiz
    10 questions
  • About the Brain
    02:17
  • Learning Styles
    04:18
  • Learning Styles in Action
    05:04
  • Detective Work
    02:08
  • Needs Analysis
    02:18
  • Task Decomposition
    01:59
  • Engagement
    01:34
  • Coaching Sessions
    01:20
  • Analogies
    00:51
  • Operant Conditioning
    01:01
  • Defined Process
    01:31
  • Complete Learning Plan
    01:32
  • Teachable Moments
    00:48
  • Coming to an End
    01:18
  • Tips and Tricks
    02:52
  • The End
    00:31
  • Chapter 8-10 Quiz
    10 questions

  • Pre-Assessment
    10 questions
  • Introduction to Effective Delegation
    03:43
  • Developing Employees
    03:54
  • Conscious Competence
    04:33
  • Adult Learning
    00:45
  • Right vs. Left-brain Learning
    02:23
  • Learning Styles
    01:53
  • Retaining Knowledge
    02:54
  • Communication Skills
    01:47
  • Elements of Communication
    05:50
  • Active Listening
    04:40
  • A Communication Exercise
    03:51
  • Chapter 1-3 Quiz
    5 questions
  • Key Elements of Delegation
    05:19
  • SMARTER Delegation
    02:40
  • 9-step Process of Delegation
    04:30
  • Levels of Delegated Freedom
    04:15
  • Impediments to Delegation
    05:07
  • Employee Resistance
    01:40
  • Mistakes Managers Make
    01:57
  • Task Decomposition
    02:07
  • Delegating Large Projects
    04:28
  • Providing Feedback
    07:07
  • The Task Itself
    01:48
  • Delegation and Goals
    00:47
  • Setting Goals
    02:03
  • Aligning Goals
    01:03
  • Tracking Goals
    00:31
  • Goal Mapping
    01:44
  • Conclusion
    00:50
  • Chapter 4 & 5 Quiz
    5 questions

  • Pre-Assessment
    20 questions
  • What is Business Crisis Management?
    01:59
  • Planning
    01:09
  • Introduction to Business Crisis Management
    02:05
  • Steps to Crisis Management Planning
    04:06
  • Building a Crisis Management Plan
    01:30
  • Business Crisis Scenario #1
    02:57
  • Business Crisis Scenario #2
    03:00
  • Crisis Management Plans
    04:16
  • Assembling Your Crisis Management Team
    02:47
  • Tools and Resources
    02:08
  • Crisis Management Planning
    01:40
  • SWOT Risk Reporting
    01:04
  • Biggest Mistakes Companies Make
    06:08
  • Where to Begin
    01:26
  • Shape the Environment
    02:27
  • Other Things to Prepare For
    01:23
  • How Do You Know?
    03:21
  • Chapter 1-4 Quiz
    10 questions
  • Choosing a Spokesperson
    02:14
  • Organizational Perspective
    01:21
  • The Best Policy
    02:18
  • Warning Signs
    02:30
  • Crisis Simulation Training
    01:41
  • Crisis Manuals
    00:54
  • Small to Medium-Sized Businesses
    01:07
  • Tailoring the Plan
    01:03
  • Small Business Plan
    05:40
  • Tips for Communicating
    04:19
  • Acknowledging the Media
    04:25
  • Communicating with the Media
    02:50
  • Which Spokesperson?
    02:02
  • During and After a Crisis
    02:25
  • Scenario and Outcome
    01:45
  • Ongoing Effort
    01:47
  • Chapter 5-7 Quiz
    10 questions
  • Adopting a Mindset
    03:37
  • Raising Awareness
    01:14
  • Conclusion
    00:39

  • Pre-Assessment
    7 questions
  • Leading by Example
    01:35
  • Stages of Spoken Communication
    01:07
  • Ways to Avoid Communication Barriers
    00:42
  • Modes of Communication in New Media
    00:49
  • Five Signs That You're Communicating Wrong
    02:29
  • Managerial Pressure
    01:56
  • Chapter 1 Quiz
    11 questions
  • Being Organized
    02:34
  • Four Steps of Time Management
    06:52
  • Goal Setting for Managers
    04:17
  • Signs and Symptoms of Workplace Stress
    03:05
  • Common Causes of Workplace Stress
    02:17
  • Stress Management Techniques That Save Your Sanity
    02:28
  • Chapter 2 Quiz
    5 questions

Instructor

LearnSmart LLC
Smarter Training. Never Open a Textbook.
LearnSmart LLC
  • 4.2 Instructor Rating
  • 25,981 Reviews
  • 145,378 Students
  • 53 Courses

LearnSmart has served the learning community with high-quality professional skills and IT certification training since 1997. In that time, the company has helped thousands earn career-related certifications from respected vendors, such as Project Management Institute (PMI)®, Cisco, Microsoft, CompTIA, Oracle, and. LearnSmart offers over 1,000 courses covering IT, project management, administrative, HR, and workplace safety topics. With a rapidly growing clientele of individuals and corporations, LearnSmart serves a broad range of Fortune 500 companies to universities, as well as government institutions and the armed forces. 

LearnSmart is able to meet diverse career and learning needs through its extensive selection of training. LearnSmart uses industry experts to give learners the most up-to-date content in a video format as well as training resources including; reference tools, pretests, study guides and labs. For more information about how we can help pinpoint and solve your individual or multi-user training challenges.

PMI is a registered trademark of the Project Management Institute, Inc.

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