Leadership Essentials Pathway

Influencing is “the capacity to have an effect on the character, development, or behaviour of someone or something, or the effect itself. Influencing skills are vital in today’s workplace because of the amount of group and team activity that we are engaged in. In this 10-minute video, we explain how to improve you influencing skills. You will learn:

• The six laws of influence

• The seven traits of influential people

• The difference between persuading, manipulation and negotiating.

Welcome to this video training module on Coaching for change part 1. Sometimes people being coached seem to commit to change but nothing happens. In this video module and in part 2 we will look at 10 key areas that will help you coach for change. The 10 key areas are:

· Coach the individual

· Know several ways to coach

· Don’t just tick boxes

· Encourage Self-Discovery

· Look for the cause

· Be present and focus

· Give direction

· Change their perspective

· Use positive language

· Keep it simple

In this video we will look at the first 5 areas. In part 2 you will find the second 5.

Welcome to this video training module on Coaching for change part 2. In part one, we looked at the first 5 key areas of coaching for change and in this module we will look at the second set of 5 key areas which are:

· Be present and focus

· Give direction

· Change their perspective

· Use positive language

· Keep it simple

When we're in a position of giving instructions to others, it's vital we make them clear and easy to follow. Quite often, we don't think of how we give direction. And then if the result is wrong, we'll blame the other people for not following it correctly.

During this module, we're going to look at the following:

• The steps to giving clear instructions

• Understanding the needs of your audience

• Visual aids you can use to help with giving instructions.

Being assertive is an important life skill. And by being assertive, you're clearly demonstrating where you stand, what you want, your opinion, or your request without offending others. When dealing with customers, they want to deal with somebody like this. During this video module, we're going to look at the following:

• Understanding a set of behaviours

• Understanding your rights as a person

• Learning how to say "no"

• Giving constructive feedback.

Few of us like conflict, but from time to time, conflict does occur. Whether this is between work colleagues, customers, or friends and family, it's one of those situations in life that just happens.

As professionals, we need to understand what conflict is, and how to manage the process of conflict to stand a greater chance of a successful outcome. During this module, we're going to look at what the following:

• What conflict is

• The impact of conflict

• Types of conflicts

• Techniques for handling conflict helping you achieve successful conflict resolutions.

This is never an ideal position to be in, but, from time to time, conversations need to be held in order to maintain harmony-- be it at work, or in your personal life.

This can be a key area for the growth of you, personally, as well as in your career, so a valuable asset to learn. During this module, we're going to look at the following:

• What a courageous conversation is

• Giving and receiving feedback

• Positive and negative feedback.

Everyone has the same amount of time-- 24 hours, seven days a week, 365 days a year. But have you ever wondered how some people seem to get more done in the same amount of time that you have or how some people seem to fit so much into a day, and you wonder how they do it? During this module, we're going to look at the following:

• Understanding time management

• How to organise your tasks

• Time management techniques

• Managing your emails

• Reducing interruptions.

What does it mean to be emotionally intelligent? Maybe you know some high-maintenance people at home or work? Are they emotionally intelligent? Do you wish you knew how to handle people who have low emotional intelligence? What does that even mean?

Believe it or not, being emotionally intelligent is key to any leadership role in the workplace-- being in control of your emotions. And helping others who have low emotional intelligence can help your customers as well as your fellow colleagues have a much better experience.

So, in this module, we'll be covering these aspects:

• An introduction to emotional intelligence

• The four branches of emotional intelligence

• Handling people with high and low emotional intelligence.

Why should you deal with change? Well, because change is coming. Change is always coming. Whether you look forward to a change or dread it, change triggers powerful effects in your body and your emotions, and this can lead to stress. In this video we will be looking at:

• What change is and why it happens

• The principles from the book, "Who moved my cheese?"

• Embracing change

• Helping others accept change