What you'll learn

The course provides the needed knowledge and competency in Verbal and Non-verbal Communication as well as Presentation Skills
Builds skills for effective Leadership Communication.
Builds your capacity for effectiveness in passing on messages to your audience.
At the end of the course, you will be able to use professional communication skills and appropriate tools to communicate effectively.
Appreciate the need to reduce "noise" in your Communication.
Understand and apply the use of Communication Techniques in the light of audience anticipation and reaction.
Identify the steps in delivering and/or writing good news, neutral news and bad news
Demonstrate and apply deductive approach in preparing messages that convey good, neutral and bad news.
Demonstrate professional knowledge and skills in writing business letters, and apply technical skills in writing Memoranda and MOUs
Appreciate and demonstrate knowledge on the mechanics of writing effective reports and winning proposals

Course content

6 sections • 26 lectures • 1h 56m total length

Introduction1:54
Unit 1 Session 1 Communication: Form and When6:30
You will be able to communicate effectively to individuals and groups
Unit 1 Session 2 Group Leadership Communication Skills7:57
You will be able to effectively pass on messages to work and other groups
Unit 1 Session 3 Delivering Good, Neutral and Bad News10:14
You will be able to deliver good, neutral and bad news
Unit 1 Session 4 Examples of Letters Delivering Good, Neutral and Bad News0:15
Unit 1 Session 4 Examples of Letters Delivering Good, Neutral and Bad News
Exercise 1

Unit 2 Introduction0:58
Introduction
Unit 2 Session 1 The Elements of a Business Letter7:53
Elements of a Business Letter
Unit 2 Session 2 The Mechanics of Writing Business Letters2:27
Mechanics of Writing
Unit 2 Session 3 Layout of a Business Letter3:45
Layout of a Business Letter
Unit 2 Session 4 Examples of Business Leadership Letters0:25
Unit 2 Session 4 Examples of Business Leadership letter
Exercise 2

Unit 3 Introduction1:15
•At the end of this Unit, you will be able to:
a)Demonstrate and apply skills in writing Memoranda and MOUs
b)Appreciate and demonstrate knowledge on the mechanics of Writing Effective Reports
c)Write Winning Proposals
Unit 3 Session 1 Uniqueness in Writing Memos and MOUs9:04
•At the end of this session, you will be able to:
a)Apply technical skills in the writing of memos
b)Demonstrate and apply a universal approach in drafting a Memorandum of Understanding (MOU)
Unit 3 Session 2 Writing Effective Reports6:30
•At the end of this session, you will be able to:
a)Apply appropriate skills in writing business reports
Unit 3 Session 3 Writing Winning Proposals6:22
•At the end of this session, you will be able to:
a)Demonstrate and apply the right skills when writing winning proposals.
Exercise 3

The course is open to people aspiring to become effective communicators
It is a good material for professionals and administrative staff involved in writing business correspondence

Objective

The course provides the needed knowledge and competency in Verbal and Non-verbal Communication as well as Presentation Skills
Builds skills for effective Leadership Communication.
Builds your capacity for effectiveness in passing on messages to your audience.

Outcome

At the end of the course, you will be able to:

Use professional communication skills and appropriate tools to communicate effectively.
Appreciate the need to reduce "noise" in your Communication.
Understand and apply the use of Communication Techniques in the light of audience anticipation and reaction.
Identify the steps in delivering and/or writing good news, neutral news and bad news
Demonstrate and apply deductive approach in preparing messages that convey good, neutral and bad news.
Demonstrate professional knowledge and skills in writing business letters
Use and apply appropriate skills in writing Memoranda and MOUs
Appreciate and demonstrate knowledge on the mechanics of writing effective reports
Write winning proposals
Apply meeting procedures effectively

Content

• Founders and CEOs • Board Secretaries • Consultants • Managers/Functional Managers • Bishops/Ministers of Religion • Priests/Pastors/Prophets • Supervisors • Committee Chairmen • Committee Secretaries • Departmental Secretaries • Marketing Officers • Finance/Accounts Officers • Field Officers