Leadership and Management Masterclass

Learn how leadership provides direction, vision, and inspiration, and how management organizes a team and coordinates resources to meet objectives. Recognize that both leadership and management are essential in practice.

Identify leaders' intellectual traits, including staying informed about key organization and industry information, and maintaining a future-focused mindset for long-term planning. Develop decisiveness to keep progress moving toward tomorrow's goals.

Explore social-emotional traits in leadership, highlighting self-awareness, engagement with others, empathy, and trustworthiness as leaders align actions with values and words.

Develop collaborative leadership by working well with others to produce results and find common ground. Build influence through listening, clear communication, political astuteness, and understanding organizational hierarchies and key stakeholders.

Explore the five major components of emotional intelligence for leaders, including self-awareness, self-regulation, motivation, empathy, and social skills.

Develop self-awareness by honestly assessing your emotions, behaviors, and actions, embrace a realistic self-view, and apply reflection to recognize patterns that connect emotional intelligence to organizational success.

In this lesson on self-regulation, learn to control actions, thoughts, and emotions, practice delayed gratification, and stay comfortable with ambiguity to foster fairness and trust as a leader.

Explore motivation as the third pillar of emotional intelligence, showing how a leader's passion and optimism drive excellence and contagiously energize teams.

Develop empathy as a key component of emotional intelligence by reading between the lines, creating an environment where people share honest feedback, and reducing turnover through greater satisfaction.

Develop strong social skills by communicating in a non-confrontational way, persuading others to see new perspectives, and fostering collaboration to drive organizational success with high emotional intelligence.

Build trust and credibility as a leader, especially for new leaders and followers. Demonstrate how Steve Jobs at Apple embodies credibility enduring through challenges and turning things around.

Leadership credibility hinges on character, demonstrated through consistency, emotion regulation, courteous manners, appropriate questioning, inviting feedback, and empowering others to shine.

Build credibility as a leader by planning for quick wins, confronting tough issues, researching ideas, explaining decisions, and staying honest about what you know and don't know.

Establish trust with your team by owning tough decisions, explaining reasoning and potential biases, and showing genuine concern for all groups while upholding ethical standards.

Learn how influence derives from positional power and personal power, and why leaders, not just managers, must be influencers within their teams.

Build personal influence by being a team player, helping others succeed, and earning respect through integrity. Invite participation, solve problems, and invest in relationships and social capital.

Build influence by growing and leveraging a network to access information, understand people, and obtain candid feedback for leadership and organizational success.

Build your network by introducing yourself, finding people with positive rapport and shared interests, keeping conversations light, providing value, celebrating others’ wins, and following through on commitments.

Lead with an animated voice to avoid monotony and engage listeners through facial expressions and body language. Communicate in threes: introduction, body, conclusion for clarity and memory.

Learn to master leadership writing by preparing with clear purpose and audience, drafting and editing separately, keeping sentences short, avoiding repetition, and proofing for clarity.

Prepare your meeting with a clear agenda and direction to keep discussions productive. Conduct the meeting confidently and follow up with a defined process.

Lead effective virtual meetings in the leadership and management masterclass by using video, sharing agendas in advance, keeping microphones hot, staying focused, having a backup plan, and assigning a host.

Learn how to manage individuals as a leader and manager, recognizing responsibilities to guide others toward effective results. The lecture emphasizes effective delegation and giving people tasks the right way.

Decide what to delegate, clarify the purpose and required outcomes, select the right person, and plan timing or outsourcing to ensure effective delegation and better results.

Learn how to share a delegation plan effectively by clearly explaining the assignment, agreeing on a plan, securing confirmation, and documenting the agreement via email or text for accountability.

Identify delegation principles to boost results by providing support and resources, avoiding micromanagement, and adopting a coaching approach. Remove roadblocks, and guard against reverse delegation to empower others.

Provide timely, in-the-moment feedback to guide delegated tasks, earning respect and helping individuals apply guidance to their current work.

Plan and lead the conversation about difficult feedback with objectivity and honesty. Focus on behaviors and concrete action steps to guide outcomes.

Develop others through clear communication, align growth with their interests and skills, provide training and mentoring, refresh responsibilities, and offer stretch assignments to foster leadership.

Leaders and managers should understand how they spend their time and identify patterns to improve time management. Set goal-driven schedules, execute plans, and review outcomes to keep time valuable.

Stay focused by removing distractions, scheduling timed tasks and checks, saying no when needed, reducing clutter, and turning off notifications to safeguard productivity.

Lead a team by assembling the right people who complement each other around a clear purpose, set goals, establish culture, build relationships, and meet regularly for momentum.

Learn to identify root causes of disruptive group conflict, facilitate fair resolutions as a trusted arbiter, and restore team focus so work continues.

Plan a dedicated creative session to protect energy for originality. Set the scene with a conducive environment and establish a no bad ideas code to maximize quantity over quality.

Explore tools to generate ideas in sessions within the leadership and management masterclass, including brainstorming, assumption challenging, experimenting, catch bowl, mind mapping, and location change.

Break up large groups to boost participation, call on quieter members with safe questions, watch body language, switch topics when needed, and give the group time to think for productivity.

Learn how strategic leadership guides organizational effectiveness by focusing on deliberate targets, choosing what not to do, and creating comparative advantage for sustainable growth.

Explore comparative positioning strategies, including convenience-based, cost-based, quality-based, exclusive-based, experience-based, and compassion-based, with retail examples to guide leaders in defining organizational advantage.

Identify a single primary organizational positioning and an optional secondary to guide strategy and branding. Avoid multiple primary positions or dispersed brands; culture coherence reduces confusion and strengthens leadership.

Develop a strategy by examining external threats and opportunities, stakeholders, internal resources, feasibility, and by casting vision to align with partners and advance the mission.

Cast a vision by staying future-focused and showing what we can achieve together. Center the message on people, staff, stakeholders, and worshippers, while linking it to the organization's foundation.

Learn techniques to overcome resistance to your vision by applying persuasion, participation, facilitation, negotiation, and direction, and by grounding decisions in facts and clear information.

Pre-cast your vision in informal settings, invite feedback, and share ownership to build support, court allies, and address concerns while honestly aligning with the organization's reality.